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Move FTTH Master Socket

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  • 15-02-2023 1:09pm
    #1
    ricko187
    Registered Users Posts: 46 ✭


    Hi all,

    I am getting TV units in my sitting room and we need our master socket internet point moved down a foot or so just above the skirting boards. Our ISP is Sky and I have been onto them many times and they said and engineer will call us and arrange to come out and move it. We have been waiting 2 months at this stage and still no word.

    Is there an alternate solution? Can we contact KN group direct as they did the install or are there any electricians that can move it? We are expecting a baby in a couple of months and want this sorted ASAP.


    Thanks for the help

    WhatsApp Image 2023-02-15 at 12.08.35.jpeg




Comments

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    #2
    phog
    Registered Users Posts: 24,209 ✭✭✭✭phog


    Which of those boxes do you need moved?

    The one with the tiny yellow triangular sticker is where the external fibre is connected, unless there is some spare cable hidden somewhere there isn't much option in moving it.

    The one with the lights is the ONT and you could move that by unrolling the cable between both boxes



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    #3
    ricko187
    Registered Users Posts: 46 ✭ricko187


    We need both boxes moved .



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    #4
    The Cush
    Registered Users Posts: 15,531 ✭✭✭✭The Cush


    The one on the right, the ODP, pop off the cover.

    Does the incoming fibre enter directly behind it? There may be some spare fibre rolled up inside.

    Easy to move the ONT, on the left, just a few screws mounting it on the wall.

    Post edited by The Cush on


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    #5
    phog
    Registered Users Posts: 24,209 ✭✭✭✭phog


    As The Crush says pop off the cover and see what slack cable is available. If you don't have enough slack then you may need to get the drop cable replaced and I'd imagine Sky would have to place some sort of request with eir to do that



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    #6
    RobiePAX
    Registered Users Posts: 258 ✭✭RobiePAX


    OpenEir don't really classify this sort of case as a "fault" that's why they are not eager coming out to you. Only if they see you are not getting the connection, then they come out.


    It you need a specialist to come out, the best you could do is hire an electrician to try moving the socket.



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    #7
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Do not hire a sparks to work with fiber, like getting a carpenter to fix your gas boiler.



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    #8
    Dr_Colossus
    Registered Users Posts: 3,145 ✭✭✭Dr_Colossus


    https://www.boards.ie/discussion/comment/120273206#Comment_120273206

    +1, did you see this thread in the Net & Comms forum. I've never seen anything so stupid it's comical, surely an electrical would have more common sense than that or how did they expect it was going to work.

    https://www.boards.ie/discussion/2058284766/ethernet-wiring-in-a-house#latest



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    #9
    Sterling Archer
    Registered Users Posts: 2,252 ✭✭✭Sterling Archer


    Like others have said see if there is enough slack to move it yourself, other then that Sky will have to contact openeir who'll contract to KN Circuit... Kinda looks like it'd fall under a major plant alteration which is chargeable.

    Why not free? Because there is no fault or issue, it unnecessary works as far as they see it.


    Anything from sky saying an engineer will call you is bull crap.


    Alternatively you might be able to get a KN engineer to move it for you for some cash in hand.



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    #10
    northknife
    Registered Users Posts: 464 ✭✭northknife


    I'd call sky and say you are moving address. Give them your neighbours eircode.

    Talk to your neighbour, explain the situation and get KN to call to your house when they arrive.



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    #11
    RobiePAX
    Registered Users Posts: 258 ✭✭RobiePAX


    https://www.boards.ie/discussion/comment/120275899#Comment_120275899

    I used electrician earlier as a general umbrella term just for someone who knows what he's doing with wiring. But it's interesting to learn that it's best not to let electricians to touch Fibre connections 😂



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    #12
    dam099
    Registered Users Posts: 1,096 ✭✭✭dam099


    https://www.boards.ie/discussion/comment/120275899#Comment_120275899

    I don't know that its common sense to someone who doesn't understand networking, electricians are not necessarily trained in that. What is outrageous though is that someone who doesn't understand networking still took the job. I believe that ring configuration works for phone line extensions and it seems some electricians think networks work the same way.

    It certainly seems like it should be more efficient to have the same person do the wiring for electrics and network and electricians should probably be educating themselves on basic networking given its becoming more commonplace to wire for it.

    I had an electrician do both when I had some house remodelling done but I discussed my requirements with him and was confident from my conversations he knew what he was doing.



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