Dunnes saving upto €10 via Revolut

djdunny · 22-02-2023 4:22pm

ah lads - this is all starting to feel like a weird dream - I just got a follow up from my complaints handler, she advised to disregard her first response (saying that the offer was never activate and that I didn't qualify) she then says in her new email that the offer was activated in error too early and that this was human error on their part. She has then gone on to offer me another 30 quid in compensation (60 in total from an 8 euro claim)

Dec4 · 22-02-2023 4:38pm

https://www.boards.ie/discussion/comment/120275654#Comment_120275654

I got a response today to my complaint stating that the offer had been activated early due to "human error" but was valid when I made my purchase. I got the €30 redress but still didn't get the cashback despite the offer being valid according to them! What a complete c**k up and God knows how much time Revolut and its account holders are wasting on this....

Seve OB · 22-02-2023 4:59pm

Sounds like it’s turning out to be a very profitable offer for some people 🤣

howiya · 22-02-2023 6:30pm

I raised a complaint through their website coz I couldn't be bothered with going through their chat.

As part of the complaint form they ask how they can rectify it. I simply asked them to honour the cash back, which they have now done. I didn't get any compensation but don't feel the need either although obviously wouldn't have turned it down.

Email response gave the same explanation about the offer being turned on early in error.

masterboy123 · 22-02-2023 6:50pm

https://www.boards.ie/discussion/comment/120275832#Comment_120275832

I am (OP) happy to put a smile on on some faces 😀

go4it · 25-02-2023 9:59am

https://www.boards.ie/discussion/comment/120267059#Comment_120267059

checked the app for cashback offers but Dunnes is not there. looks like they gave up

Sarn · 25-02-2023 10:14am

The 20% cashback offer is still available for me.

deiseindublin · 25-02-2023 8:14pm

Is it correct that VAT taken off to total spend before Cashback calculated?

Don't remember that in T&Cs.

jaffa20 · 26-02-2023 1:36am

https://www.boards.ie/discussion/comment/120288261#Comment_120288261

I don't remember it either, but it probably makes senses why only received around 8euro cashback.

koala123 · 01-03-2023 9:13am

I was told by another person on chat, they processed my claim and would appear in five days. Never received anything so I contacted them again and now they’re back to saying because I used a discount voucher, the offer wasn’t valid.

Bummer1234 · 01-03-2023 10:24am

https://www.boards.ie/discussion/comment/120300323#Comment_120300323

So there saying you used the 5 of 25/10 of 50 voucher and they wont honor the deal...I didn't read that myself but looks like revolut is trying to get themselves out of a hole here.