Microsoft teams

Airyfairy12 · 08-11-2020 11:22pm #1

I have a really important meeting on Teams this week, I used to have an old work Microsoft account that I dont use anymore. The email address was set up by the company and I no longer have access to it.

I set up a new microsoft account and downloaded teams, I can sign in and out of my new microsoft email account no problem but when I try to set up a teams account, it only gives me the option to do so with my old work microsoft email which I dont have access to. I keep getting the message "Looks like you're using a work or school account. Sign in to check if your organization already has a Microsoft Teams license waiting for you."
When I try to click back it says "Which account do you want to sign out of?" but shows no email addresses.
It gives me no option to create a teams account with my new email address.
Does anyone know how I can fix this problem?

Thank you

trihead · 08-11-2020 11:26pm

Try signing in with your new account but use incognito mode in chrome or open a different browser.

Airyfairy12 · 08-11-2020 11:27pm

trihead wrote: »

Try signing in with your new account but use incognito mode in chrome or open a different browser.

Thank you, how do I use incognito mode?

Ive figured out how to use incognito mode, thank you

hurikane · 08-11-2020 11:29pm

Airyfairy12 wrote: »

I have a really important meeting on Teams this week, I used to have an old work Microsoft account that I dont use anymore. The email address was set up by the company and I no longer have access to it.

I set up a new microsoft account and downloaded teams, I can sign in and out of my new microsoft email account no problem but when I try to set up a teams account, it only gives me the option to do so with my old work microsoft email which I dont have access to. I keep getting the message "Looks like you're using a work or school account. Sign in to check if your organization already has a Microsoft Teams license waiting for you."
When I try to click back it says "Which account do you want to sign out of?" but shows no email addresses.
It gives me no option to create a teams account with my new email address.
Does anyone know how I can fix this problem?

Thank you

Teams is a subscription product, are you paying for it?

Airyfairy12 · 08-11-2020 11:30pm

hurikane wrote: »

Teams is a subscription product, are you paying for it?

No, im using the free version

08-11-2020 11:34pm

Don't know particularly.

Are you working on a personal computer using Windows?
Is your Windows profile based on that original account?

Airyfairy12 · 08-11-2020 11:37pm

Deleted User wrote: »

Don't know particularly.

Are you working on a personal computer using Windows?
Is your Windows profile based on that original account?

Yes im using a personal computer. Im not sure about your second question? I presume it is?

I just managed to try and log in using the new account but got a message on the screen which says "Sorry, that didn't work.
This doesn't look like a valid user ID. Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example.com or someone@example.{0}."

This is stressful!

trihead · 08-11-2020 11:38pm

Have you been set an invite to the meeting ?

Airyfairy12 · 08-11-2020 11:41pm

trihead wrote: »

Have you been set an invite to the meeting ?

Yes

loyatemu · 08-11-2020 11:55pm

Airyfairy12 wrote: »

Yes

you probably don't need an account so, the invite will let you in.

I know on our teams, if you invite an external person, they get admitted to a "lobby" and you have to let them in to the meeting, but I don't think a MS account is required.

Airyfairy12 · 08-11-2020 11:58pm

loyatemu wrote: »

you probably don't need an account so, the invite will let you in.

I know on our teams, if you invite an external person, they get admitted to a "lobby" and you have to let them in to the meeting, but I don't think a MS account is required.

I hope youre right.
Thank you

smuggler.ie · 09-11-2020 9:33am

Airyfairy12 wrote: »

Yes im using a personal computer. Im not sure about your second question? I presume it is?

I just managed to try and log in using the new account but got a message on the screen which says "Sorry, that didn't work.
This doesn't look like a valid user ID. Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example.com or someone@example.{0}."

This is stressful!

"Personal computer" as your personal or is it PC that work gave you, perhaps domain joined ?
Do you have admin rights on it?

I guess you have MS Office installed under that work given O365 account. This could be where Teams, as part of office suite, are looking to get you sign in with those credentials.

Another possible case if you have signed into computer with mail account("Microsoft account"). See Settings>Accounts>Your Info .

Try create new local user on PC and use teams there with your new email.