Google Pixel 5 and Eir 5G

pw-ski · 15-01-2022 9:09am

I could not connect to roaming with EIR mobile network at all, all The time I was in Spain. Eir says they tested everything on their side, but my pixel would just not log into network at all. Very annoying because obviously this is when you need data working the nost and not when working from home at your desk...

I got 2 other Sims, one from my Polish mobile network Play and one eSim from airalo, both worked just fine.

Anyways wondering if this was Pixel/ last update related issue.

Tbf EIR did provide a fair compensation for the trouble.

pw-ski · 15-01-2022 9:13am

Just be aware of that May happen, because in such case you are even unable to contact eir support ( you can't call them if you have no connectivity at all, I worked around this using voip provider). Not sure if recent updated that fixes. December update helped because I only installed it once I was back to Ireland

madmoe · 18-01-2022 12:41am

I was in Gran Canaria in December and was able to roam and get LTE fine on GoMo, no 5G though :-(

I upvoted above, anything else that needs to be done?

Thanks for that link by the way!

opus · 18-01-2022 12:58pm

Upvoted that link as well. Will keep sending feedback every now & again.

opus · 26-01-2022 11:43am

I emailed Google Support about it & got this nondescript reply.

We're continuously working to improve our 5G support. We'll continue to update our list as more carriers and networks are added. Here is a link with more information: g.co/pixel/networkinfo

On that page at that link, they call Ireland USA!

pw-ski · 29-01-2022 6:50pm

https://www.boards.ie/discussion/comment/118534375#Comment_118534375

Just another US overseas state 🤣. We're working on it is not very promising...

madmoe · 01-02-2022 11:05pm

https://www.boards.ie/discussion/comment/118550873#Comment_118550873

Fookers!!!

opus · 08-03-2022 12:44pm

Probably won't lead to anything but I logged a case with Comreg today about the lack of support for Eir's 5G network on the Pixel phones. My argument was that if a phone is sold in Ireland then surely it should support the Irish phone networks.

Hurrache · 08-03-2022 2:55pm

Don't think there's a case as Eir don't sell those handsets do they, and don't think manufacturers of handsets fall under their remit.

pawrick · 09-03-2022 11:22am

More relevant to a complaint is that their stores and customer care say it's covered by their 5G network or at least did when I signed up.

opus · 09-03-2022 11:24am

Has nothing to do with Eir as can only be sorted by Google. You are spot on in that I got a PFO from Comreg very quickly with a suggestion to open a case with the Competition and Consumer Protection Commission which I did as well.

The advice from a Google support chat is to keep sending feedback via the phone (in the About Phone) in settings.

Redwid · 09-03-2022 6:09pm

Just for information.

Migrated from three to eir, and never seen 5G connection on my Pixel 5.

It worked for sure on three (for additional payment of course), and I've seen speed up to 400MBps at that time :(

opus · 10-03-2022 11:33am

And a PFO from the CCPC as well today, think I've exhausted my ideas 🙁

Will keep sending feedback from the phone in any case.

Redwid · 11-03-2022 10:15am

Looks like eir is not in a list of plmn in google pixel 5.

For Ireland only Three and Vodafone presents there:

lte_feature_ca.xml.txt

{code}

<plmn_list name="plmn_h3g-ie">272-02 272-05</plmn_list>

<plmn_list name="plmn_vodafone nl">204-04</plmn_list>

{code}

Where eir/meteor has mcc: 272-03: https://www.mcc-mnc.com/

Not sure but might be that is a switch to have 5G or not.

Source:

https://forum.xda-developers.com/t/video-tutorial-how-to-enable-5g-for-unlisted-countries-on-pixel-4a-5g-and-pixel-5-using-qpst.4243129/

https://4pda.to/forum/index.php?showtopic=1002545&st=1900#entry106300633

Redwid · 11-03-2022 10:19am

A possible solution is to file a group lawsuit against Google?

They selling Pixel 5 as 5G device in Ireland, but not a all mobiles operators supported by Pixel 5.

And no information available which is supported and which is not.

wassie · 11-03-2022 10:37am

Google have a 5G phone, but not all Irish networks support it, so your solution is a class action lawsuit against Google?

LOL

Riesen_Meal · 11-03-2022 10:42am

https://www.boards.ie/discussion/comment/118766771#Comment_118766771

Wild some of the stuff you read on here...

My Pixel 5 working just fine on my 4G Gomo 10er a month, don't really care if they never get 5G tbh...

opus · 11-03-2022 11:50am

https://www.boards.ie/discussion/comment/118766771#Comment_118766771

Not quite, rather than support 5G, Google only allow access onto 'whitelisted' networks for their own reasons. It's nothing to do with Eir nor can they fix it. Hence why Google support keep telling people to send feedback from the phone asking for Eir/GoMo to be allowed.

But I'd agree with you a lawsuit is a waste of time.

pw-ski · 24-03-2022 11:04am

I'm curious if any of you manage to get 5G while roaming. I only tested in Naples in Italy where I should have perfect 5G coverage with eir roaming, but it was only working in LTE mode. So it seems like this lack of certification for EIR also impacts roaming partners, wondering if any of you had different experience...?

lertsnim · 28-04-2022 8:51am

Still nothing from Google about this. It is very disappointing. I have seen 5G from GoMo on a Samsung but doubt I ever will on the Pixel 6 Pro

https://www.boards.ie/discussion/comment/118827842#Comment_118827842

It was the same for me with EE in the UK. I assumed that for roaming they purposely don't put you on 5G as it would cost more.

opus · 29-04-2022 10:43am

I'm still sending in feedback from the phone once a week requesting it, probably goes into a black hole of course.

conor o brien · 26-05-2022 9:41am

Not sure who's fault it is but if your phone is rooted, you can get it working using this guide. https://forum.xda-developers.com/t/video-tutorial-how-to-enable-5g-for-unlisted-countries-on-pixel-4a-5g-and-pixel-5-using-qpst.4243129/

Griffinx · 03-07-2022 8:25pm

https://www.boards.ie/discussion/comment/119115748#Comment_119115748

Has anyone tried this on their Pixel 6, do you lose access to Google Pay and banking apps etc?

Griffinx · 04-07-2022 4:52pm

I tried this method and got 5G working but my AIB and Bank of Ireland apps stopped working.

Griffinx · 05-07-2022 1:00pm

https://www.boards.ie/discussion/comment/119289810#Comment_119289810

Update...I got it working with the Banking apps 🙂...see messages in the xda-developers thread for info.

pw-ski · 31-07-2022 10:22pm

A bit off topic, but I bought nothing phone 1 and despite being new brand with incomparably smaller support team works with eir 5G straight out of box. Shame on Google...

pawrick · 31-07-2022 10:38pm

https://www.boards.ie/discussion/comment/119413481#Comment_119413481

I never heard of that make before, is it any good, for photos especially. I'm looking for a new phone for the missus (she has an older pixel but she doesn't care about brands just wants a decent camera).

AnswerIs42 · 02-08-2022 12:07pm

I bought the pixel 6a and wanted to get a 5g plan with it but have just found this thread.

Does every other provider work with the pixel other than Eir?

opus · 03-08-2022 10:22am

I think so going by Google's page - https://pixel.withgoogle.com/5G/?country=IE

Riesen_Meal · 21-08-2022 10:04am

Anyone else battery life on the P5 gone amazing since the Android update?

Was seriously considering getting a P7 prior to the update but if this battery keeps holding up how it has, I'm happy to keep going maybe until a Pixel 8 😂

irelandjoe · 26-08-2022 11:55am

https://www.boards.ie/discussion/comment/119500545#Comment_119500545

I've noticed battery the same since update, no major update. But still no update on the whole 5G situation and with nothing coming from EIR or Google on it. I am having 2nd thoughts about upgrading to Pixel 7 if i can't get 5G on EIR.

Riesen_Meal · 26-08-2022 4:09pm

https://www.boards.ie/discussion/comment/119524372#Comment_119524372

My battery life has gone crazy good, so I'm quite happy with latest update...

I think it's network related as to why wifi calling isn't working, I'm on Gomo and it's exactly the same (they use the Eir/Meteor backend) they fobbed me back to Google 🤷‍♂️

This was from my chat with Google :

05:01:23 Jee: You may try to reach out to your carrier about it as they may have a different department who can reach out to Google directly to request for it.

ME : Where can I tell the carrier to request it?

ME : Is there an email?

Me : As this carrier is SIM only, they don't sell any devices at all

Jee: You can try to ask if they have a team that will contact Google directly since this will be a business to business process.

northwestramble · 03-09-2022 10:11pm

It seems the pixel devices only support MmWave and Sub-6 for 5G, at least according to Google support. Does anyone know what Eir operates on for 5G?

It seems crazy that new devices such as pixcel 6A and devics only a little older limited in this way. Especially as most other 5G phones seem to work on Eir for 5G.

Mimikyu · 04-09-2022 1:10am

https://www.boards.ie/discussion/comment/119567287#Comment_119567287

Someone can correct me if I’m wrong but all the networks in Ireland use “sub-6” for 5G and none are currently using mmWave (this one is the fastest but has the smallest range).

I don’t understand why Google went with a whitelist approach for 5G compared to other manufacturers. With other manufacturers if the phone supports the bands for your network 5G will work. Imagine buying an iPhone or a Samsung and it only got 5G on certain approved networks

I can understand Wi-Fi calling and VoLTE not working as that’s usually on the network’s end and up to them to allow it on certain models (usually ones they sell).

irelandjoe · 09-09-2022 11:20am

I keep getting this from google

"I certainly understand your point. However, I'd like to inform you that carrier bandwidth is not compatible with the device bandwidths due to which you're unable to use the 5G connectivity on the device.

If there is any alternate option, I'd have definitely helped you with this."

So they are saying that PIXEL phones are NOT compatible with EIR network... Really ?

lertsnim · 11-09-2022 12:20pm

Eir use the same 5G band as Vodafone and 3.

I suppose that it's just pure coincidence that wifi calling for Eir doesn't work either 🙄.

It is bonkers how Google stop some carriers from providing their full services.

breeno · 11-09-2022 10:12pm

Eir and OnePlus phones seem to have had similar 5g compatibility issues in the past but, looking at OnePlus forums, there seemed to be decent will at both ends to resolve the issue unlike with Eir and Google.

I presume they figured it out as I picked up a Nord 2T recently and immediately picked up 5g when I threw my wife's Eir sim in the phone.

wassie · 12-09-2022 11:13am

https://www.boards.ie/discussion/comment/119602808#Comment_119602808

Do you think its co-incidence that Eir don't sell Google phones either?

No-one on here as been able to definitively show who is to blame either way. Myself suspects its not a technical impidement, but more likely Eir & Google are unable to find a mutually agreeable commercial arrangement (i.e. money) that is preventing the enabling of these network features such as WiFi calling and 5G. Either way who ever is to blame (either or both), it is us consumers who lose out.

opus · 12-09-2022 11:17am

There's a huge thread on it on the Google support forum which has been locked of course - https://support.google.com/pixelphone/thread/137864031?hl=en&msgid=142878867

It's not just Eir Google don't whitelist on their devices.

I submitted a complaint to the European Consumer Centre Ireland as recommended towards the end of that thread this morning.

larchielads · 13-10-2022 4:28pm

https://www.boards.ie/discussion/comment/119418537#Comment_119418537

Bought the 6a and im on the 3 network and have found that it has very poor speeds. More or less the same with 4g on 3. Im in waterford.

AtlanticDuck · 05-11-2022 5:03pm

Bought a Pixel 7 Pro, and my new 5G plan from Eir doesn't connect to 5G...

Redwid · 14-01-2023 1:37pm

Tested today Pixel 7 Pro on my eir SIM card. And got 5G working.

Download/Upload speeds looks the same as on my Pixel 5 with 4G network:

If some body needs, carrier settings version (BTW VoLTE is presents):

Redwid · 14-01-2023 1:38pm

At the same location, Vodafone in Pixel 7Pro with 4G showed ~100Mbs

pw-ski · 24-02-2023 10:14pm

https://www.boards.ie/discussion/comment/120106963#Comment_120106963

Hey just to check on this as I plan to try Eir again, do you still see 5G on your pixel 7? I understand speeds are slow, but TBH for me main advanteg of 5G is massive MIMO which should result in more reliable connection ,kind of LTER speeds are OK with me

youngblood · 01-03-2023 10:39am

Most noticeable difference going Pixel 5- Pixel 7?

Looking to upgrade

pw-ski · 06-03-2023 4:49pm

https://www.boards.ie/discussion/comment/120300535#Comment_120300535

there is a very significant diffrence between the 2 devices P7 is premium device P5 was mid tier also a lot of things (like camera) got upgraded. Bottom line: P7 is worth the money to upgrade

pw-ski · 06-03-2023 4:52pm

so on my P7 i now (finally) have 5G on Eir netowrk , transfer speeds are not amazing but fast enough (say 30-80Mb downloads which is really enough for practically anything you do on a phone...), what's more importan to me than downloads is that connectivity is much more stable, at least in Ballsbridge where 5G coverge is strong.

This is by far most important aspect of having 5G connectivity to me. Happy that finally works, but took crazy long for Google to fix this ...

lertsnim · 06-03-2023 9:18pm

Nice that Google finally pulled the finger out. Is WiFi calling also available to you?

tazb · 13-03-2023 6:10pm

https://www.boards.ie/discussion/comment/120106963#Comment_120106963

Thanks for that. My phone is Pixel 5a 5g so not sure if seetins are different for eIR. carrier settings are older Aug 22(v yours Sept 22)Bu I cand update my carrier settings. How did you do it ?

nidek · 17-03-2023 5:46pm

Hi @pw-ski @Redwid

I've just update my phone pixel 7 pro to March 2023 update 03-2023

Since this update I am not longer get 5G signal over EIR mobile network.

Can you confirm if you have same issue ?

Look like Google update the network operator settings and broke something ...

Google Pixel 5 and Eir 5G

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