Too Good to Go - Food App

I had my first bad experience now with James Whelan bag, free-range, organic chicken from 9.99 bag (with other thing being a cottage pie) but was completely rancid. Was dated 14th March and day of purchase and straight in bin.

Have sent complaint to Too Good To Go so hoping can be refunded.

Haven't managed to get an Aldi bag yet but got this for €3 in lidl this morning

I'm delighted it's great value

That's woeful, hardly worth the advertised €12 at full prices, never mind with 75% discounts applied.

I got an email back based on the above and a voucher credited to my account. Seems value is based on full price of the box, not the discounted price.

Thank you for reaching out and supporting Too Good To Go.

We appreciate your patience in waiting for us to get back to you - we are really sorry for the delay.

We understand you may have received less food than was promised on your recent Surprise Bag rescue. Just so you know, the original price displayed in the app is calculated at the original retail value of the goods - and not any in-store promotions or reductions that the store may be running.

On this occasion and in the interest of processing your claim quickly, we would like to offer a free meal on us. This voucher will be credited to your account in the next 24 hours and you’ll receive an additional email letting you know when it’s ready to go.

The voucher is valid for one purchase on the Too Good To Go app and it will expire in 6 months. You can check the details on your voucher page (within the app > click the Me tab > Payment Methods > My Vouchers).

If there is more information you require or if you believe your claim needs further investigation, please get back in contact with us and we will proceed accordingly.

I hope this hasn’t discouraged you from continuing to rescue great food in the future. We really appreciate your enthusiasm for saving food waste with us!

Well know know that it's based on full price not discounted price.

Still it was 3.99 and I got 4.99 in a voucher. Well worth complaining

Of course it’s obvious, that’s how TGTG works

My totally rotten chicken from James Whelan (9.99 bag - other thing was a 8.99 Shepards pie) was refunded with a good will 4.99 voucher.

TBH, wasn’t happy with that, not after driving there and stomach turning chicken! So wrote back and said didn’t think it was good enough, got the 9.99 refunded about 10 mins later. Not sure if they took the voucher back but this has kinda put me off TGTG a bit.

I'm glad you figured that out

I've only ever managed to get 1 tgtg from aldi. Every day since then the app just tells me to check again at 22.02, and then it states that they are all gone!

My local Aldis usually put them up around 6pm, usually gone in a half hour, and then you pick up at half nine.

Only 1 near me 10km drive and always sold out @ 10.01pm or 10.02pm. I've had 4 people refreshing the app from 9.55pm to 10.03pm and it always says sold out at those times. Even when it says 1 bag available when you try and buy it it says sold out 1 minute before even though it still shows as available when you go back to it. Not worth the time or effort in my local which is one of the worst Aldi's I have ever been in.