Tesla Model 3 and Model Y Waiting Room and Delivery Queries (No referral links)

This is it.

We originally ordered back on 14th Jan but missed the last delivery. Then went with a 'price adjusted' car. On the advice of Tesla we cancelled the first order and now just waiting for the email from Kelly. My partner has ordered another as of this afternoon as a fall back option but we suspect we might be too late for the next batch without cancellations. The frustrating part is the one Tesla advised us to cancel had a VIN assigned also and the one we got the price adjustment on is a LR with Induction so won't be any chance of getting that spec now.

In hindsight we should have held onto the original order as long as possible but that's life.

I got the cancellation email, conveniently late when the phone lines are closed. I had fully paid and the email says €250 will be refunded. I’m still very upset with how Tesla handled this and will be calling the CCPC.

I’m also a realist and don’t expect to get anywhere with complaining. I have another order and I expect Tesla to transfer what I’ve paid to that order instead.

Leaves a sour taste in my mouth, if the cars weren’t so good I’d definitely go somewhere else.

What’s on my mind is the impossible task of communicating with sandyford. Could somebody put my mind at ease regarding after sales communications? Are they this difficult for any issues? I know you can request service via the app but I’m concerned given the communications breakdown at present with sandyford. No response to email, txt and phone brings you to the uk

On the basis I was told a ship arriving in Dublin 19th April & one mid May - this would seem to tie in with GRANDE CONTONOU, which arrived in Southampton today (April/May deliveries) & GRANDE HOUSTON which is due in Southampton at end April (June deliveries). Seems to be established now the next batch of cars are definitely coming via UK

This would also mean no guarantee cars cancelled will go into Irish inventory, just as easy go into UK.

Still haven’t got my Kelly email 🤞

There seems to be genuine legal grounds around ‘acceptance’ when they take the money and allocate it against the order. I also have added bonus of a text confirming the price and asking me to make payment.

Usually for online sales they get out on the basis that you transferred the money but they never ‘accepted it’. Difficult situation to hold for Tesla here. Fact email just references standard €250 deposit means they haven’t given consideration to those who’ve made full payment.

Worth pursuing a bit

Jesus Gumbo, if Elon Musk murdered your family, you’d say BMW once recalled some cars or something.

It’s not that though, it’s one of the biggest brands in the world making a complete balls of just about everything they possibly can, treating customers with complete disdain, taking €50k plus off people and then not even bothering to call them before deleting all traces of their order. ‘Apologies for any inconvenience, here’s your €250’

’F*ck off’

Its despicable and needs to be called out as such.

If you have paid anything off it, take a screenshot. I was fully paid and phone and webchat couldn't tell me how much I would get refunded. The email from Kelly just said 250. And all traces are gone from my account, so screenshots are all I have along with the outgoing bank transactions. Not saying they'd keep your money but their track record isn't the best at the moment.

Plus the refund policy is 14 working days. BOI have a 20k transfer limit, so that's 3 working days. Lets say I did get a VIN assigned and an order date given to me, I couldn't actually pay fully until April 26th. Would be funny if they cancelled because I couldn't pay on time.

Ahh here will you stop off with the same old other OEMs are worse.

Did any of them accept your full payment take your money and then cancel!!

What happens if some of these people drew down private finance and now stuck with a loan if they try to give back could cost them.

This is an absolute mess just call it as it is!

Tesla treating cars like Amazon orders

tesla to me is like apple. People buy the products regardless of what apple say/do. I think if there were genuine competitors at the same price range none of us would be on this forum and after today certainly wouldn’t be taking delivery of a model y. Tesla know this so can get away with what went down today and still clear the books next month.

I haven’t got cancellation email yet, but I’m sure it will arrive eventually.

I was eagerly waiting for my M3 since Jan/14th, but after this farce I think I’m done with Tesla. I will prefer to spend my hard earned money somewhere where customer is not treated like s**t. Long live legacy auto makers! They will eventually catch up on technology, but I doubt Tesla can go over startup mentality…

What other option do you have? No other car comes near the model y for money and spec. That a fact. Tesla have zero loyalty or customer service. See this as a transaction and once you have the car never look back for help from Tesla.