Zappi reliably

I'm coming up to two years without any issues

I think they did have some issues over the past few years with dodgy units getting out. I'm guessing they've had to ramp production quickly which probably resulted in a quality drop

I still think they're a decent product and there doesn't seem to be a whole lot of chargers out there with the same level of features and the ecosystem to go with it

Also on our third in 3 years. The current one has been reliable for over a year...🙄

I raised this point with a very reputable installer who started the are very reliable. One or two known issues but addressed quickly if an issue and the customer support is excellent. I did however take out the extended warranty anyway on both the eddi and zappi.

the customer service is good. i logged my issue, sent pictures and had a replacement approved same day - was with me 2 days later and their replacement engineer came next week to replace.. hopefully they get on top of the issues as i think its a pretty good product otherwise.

I know we have had numerous early problems, but I think the latest model is a lot better than the early ones. So I probably would now recommend, even though most installers like Zappis because of the ease of installing. When I quizzed the last fella who came to replace unit, he said he personally prefers Wallbox for reliability.

maybe not rocket science but it does load balancing and has built in connectivity to their 'eddi' pv diversion devices.. smarter than your average bear

i got a v1 Zappi installed in November 2019 & it was trouble free for 2 years, then we got the tethered cable replaced under warranty last year but now its stopped working & out of warranty by 6 months, so be careful. You can extend the warranty for an additional 2 years so i'd recommend that to anyone considering a Zappi

i'm not sure if they do, but they replaced my tethered cable last year under warranty. I have the old one still here too. It was the connection on the inside of the unit that was the problem last time. seems it can cause problems

A little late to this but considering Zappi as a replacement charger. Originally had Wallbox Pulsar Plus installed April 2022 and it stopped working last month. 2 year warranty, was neat on the wall and cheaper than zappi. The Wallbox was examined by electrician they thought on probability manufacturing defect however Wallbox refuse to honour warranty. So trying to sort that with WallBox however their support a difficult to deal with. So the point of this post, appears zappi from above at least support their warranty where issues. When you folks had issues was it as simple as contacting Zappi to sort or did you go through installer?

I'll echo what the others have said. The myenergi products are not the most reliable. But when there is a problem, it will be fixed under warranty (after you have had decent tech support trying to fix) and their functionality is second to none. Would I buy again? Sure would.

Got our first Zappi three and a half years ago, have had a few problems over the years, now on our third head (Or perhaps two plus innards replaced in one😊). All quickly replaced after calling Myenergi, who efficiently organised their installer once new unit had arrived at our house.

Less than two weeks ago noticed original tethered plug had worsening cracks, had been monitoring hairline cracks over the last while. Seems to have become very brittle after 3 years outside, it has never been dropped or driven over. It isn't even in direct sunlight for most of the day.

Called Myenergi last week and sent on a few pics as requested. No questions asked, a new cable and plug arrived this morning requesting me not to get it fitted ourselves, instead to wait until their installer arrives within a few days. Old one works fine, so no panic.

Impressed with the service from Myenergi.

Some of those plastics degrade without full sunlight. Most should be UV stable, but there is a trade-off between robustness and UV resistance in some plastic mixes.

Max a few hours a day when sunny, but still shouldn't break down as it did.

Hopefully the quality of plastic has improved (Similar to the head units, think they used to have a plastic problem as well..)

Has happened with us very occasionally over the years also. Normally when on reduced output, as in your case.

Don't think it is anything to worry about..

I'm due to have a v2 fitted next week. It's a guy in the area (registered electrician) who has done a good few and everyone is always able to claim back the grant. But someone has now told me that in order for the Zappi to be under warranty he has to be on a list of their authorised installers. Is this true? If so how do I check this list?

But did they insist on who installed them in the first place?

Mmm almost on a par with car manufacturers insisting on maintenance being done by main dealer to maintain warranty

Ive an issue with my out of warranty zappi and Myenergie advised me to use a local electrician to look at it. I went back saying I would not be confident that a general electrician, while being fine to install the unit, would have the expertise to carry out a diagnostic check on a Zappi. They then recommended I use CEF who they use to install Zappi's across the country.

I must admit Im still skeptical that CEF will be able to diagnose a problem with the unit and will simply charge a call out fee to tell me to buy a new charger. Interested to know if anyone has used CEF to run a diagnostic on/repair a Zappi?

Hi, they may be indicating that the fault is on the electrical end rather than with the Zappi, and anyway even if it's not and the Zappi is at fault then it's likely to be a direct-swap of the whole Zappi anyway, which that same electrician can perform the swap-over. They aren't that difficult to get working.

Swap over out of warranty would be extremely expensive though. No grants to be had for that one. You're looking at well north of a grand for the callout and the zappi

@creedp - how old is the zappi?

It was in installed in 2018 so pased its 5 year mark. It was working perfectly until about 2 months ago when it was connected to a Harvi for solar generation. When I unplugged from eco+ setting for the first time I got the power supply fault message and have got it pretty much every time since when unplugging before charge is complete. Looks like my solar payback may have taken a bit of a hit😂

The solar installer who said they had hooked up a lot of them no hassle. I have asked them to come back and have a look but awaiting a response.

No I havent yet looked at the forum as all things electricity confuses the hell out of me😂

Try myenergi support, they are exceptionally good.