Openeir map and eircode say FTTH is available, but Eir and Vodafone checker says its not?

I have much the same problem as jaykay new(about 18 month build) . The house is set up for connection and close to cabinet but still no connection,

I had arranged for pure telecom to connect but there engineer ( KN same as eir) said he was not allowed to lift the manhole cover to run cable to the house (about 2m ) as only eir could do this.

Eir say it is up to openeir and sheem to have no interest in taking it up with them. openeir cannot seem to be contactable,and the national broadband mob just say as it is on the eir map take it up with them.

It is a bit like trying to push rope at this stage.

Could Pure Telecom have ordered your FTTH from NBI? Do NBI have permission to use eir ducting to provide a customer connection?

If PureTelecom ordered your connection from Openeir then the KN tech should have been able to use eir ducting/boxes

what happened was Pure Telecom said there would be no problem and arranged for the engineer to come out.They sent a router out and an engineer turned up in a KN. Circet van.

He opened the box on the front of the house and said there was no cable coming in of the street.

He then went over to a manhole cover at the front of the house,about 6 feet,and said he was not authorised to lift this as it was an openeir box.

He did say that a request form would be sent to openeir but gave the impression that it was a bit pointless as openeir just did things when they wanted.

That was about 2 months ago and i have been on to Pure several times since but they just say they don't know when it will be done.

I have also tried eir to see if siging up with them would speed things up but as soon as they hear what the problem is they have no interest

@tripapreza no need to be posting the same question in 2 different threads.

It usually takes up to a month or so for suppliers to update their databases.

I found that I had to wait about 3 weeks for Vodafone to update their database after EIR did

Eircode generated 29 May 2023. Still not visible on Eir and other operators checkers. The development is on OpenEir's map as having FTTH.

5th of October is a fairly hairy month to be waiting from 29th May. All queries so far are pure time wasting and Comreg isn't that interested.

Reminds me of 'da lads' in the old P&T in terms of several years long delays in getting a phone in.

Department's intervention map was updated on 14th December with Q3-2023 data.

The game of chicken between Eircom and the Department will probably continue for a while yet.

Parents have the same crap for years. Everyone all around them has FTTH and the checker says they can get it. They even signed up with blacknight who gave them a date and then came out and said no ports available. They have been trying for years and they cant get FTTH. They are supposed to be on a port waiting list too, but what is the point of that. They should be compelled to arrange more ports in this circumstance.

They have also been hearing Siro is coming to their area for years now. Before Christmas we bit the bullet and ordered starlink. Cant complain about that at all apart from its expensive, but if you need proper broadband you may not have a choice.

And COMREG are a waste of time. Dont even bother with them.