Saorview Connect

Munster Magic · 04-04-2023 9:59pm

Sorry all, I'm back with what is probably a basic question but we have got the Saorview Connect box now and I tried setting this up last weekend and failed🙈

I thought it would just be a case of swapping this for the Walker Digital Receiver they had in place and I done that but when I scan for the channels there are none found.

I have tried with another TV in another house with the same issue.

The only difference is that on the previous box in both instances, the Walker Digital Receiver and the Saorview plus, both have an antenna out cable whereas I can't see anywhere for this to go on the Connect box?

Am I missing something or does anyone have any idea why there are no channels found?

Banjo Carney · 04-04-2023 10:31pm

Maybe you have a faulty box. It should be straight forward plug in the aerial and scan.

You're talking about an antenna out cable are you sure it's the cable from the aerial you're plugging into the box.

Munster Magic · 04-04-2023 10:54pm

https://www.boards.ie/discussion/comment/120441774#Comment_120441774

I had emailed Saorview on this as well and they also suggested doing a factory reset and if it was still the same it may be down to a faulty box but it was bought new from DID so surely it should be ok?

Yes, it is the aerial cable that I'm plugging in as it's the only one that fits into it. Just seems strange that the antenna out cable is needed for the older boxes but not the connect or would this be correct?

decor58 · 04-04-2023 11:49pm

I had one some time ago and if memory serves me there were 3 cable connections on the back, 2 satellite and 1 rf, the cable out signal would come from through the HDMI or composite cable.

Banjo Carney · 05-04-2023 12:11am

https://www.boards.ie/discussion/comment/120441857#Comment_120441857

I can't think of another reason bar a faulty box they are pretty much plug and play. You could be unlucky and get a faulty one even new from DID.

As Elmo says antenna out is through hdmi.

Its 3 years since I've had one and I don't know if they've improved since but they were an awful glitchy box at that time

Munster Magic · 05-04-2023 5:11pm

Thanks @decor58 & @Banjo Carney

I have contacted DID and they seemingly have to arrange for the box to be collected and sent away for testing/repair so it looks like I will be at least another couple of weeks without the box which is annoying as it had been brought as a present. I fail to understand how they can essentially punish a paying customer for them sending a faulty product🙄

greasepalm · 05-04-2023 7:36pm

I doubt anything has changed with this box as they advised me to pass on it and get a better unit that has support.

Read back to see all the negative comments.

Banjo Carney · 05-04-2023 7:51pm

https://www.boards.ie/discussion/comment/120444556#Comment_120444556

Thays not good enough. I'd be bringing it back to DID and leave them give you a replacement. Let them test and repair it in their own time.

pg17 · 05-04-2023 8:45pm

https://www.boards.ie/discussion/comment/120444556#Comment_120444556

You may be able to return the item and ask for a full refund. The Consumer Rights Act 2022 (pdf)) introduced new rights when you buy online, by catalogue or over the phone. In most cases you are entitled to change your mind within 14 days of receiving the goods and have a full refund. You don't need to give a reason for changing your mind. This is a good reason for using click and collect rather than dropping into a store and buying in shop if you have any doubt about a planned purchase.

https://www.citizensinformation.ie/en/consumer/shopping/shopping_online.html

Munster Magic · 06-04-2023 9:59am

Thanks all, I have gone back to them to say that I am expecting a full refund/exchange straight away as I'm not waiting around for it to be sent away to be tested and waiting 2/3 weeks longer after paying for it

Banjo Carney · 06-04-2023 2:25pm

https://www.boards.ie/discussion/comment/120446866#Comment_120446866

That's good I'm not telling you how to spend your money but if it was me I'd push for the refund.

As I said I had one of those boxes about three years ago and it was an awful experience. Maybe someone else can advise if they've improved since then but somehow I'd doubt they have.

FRIENDO · 06-04-2023 8:38pm

I have Saorview Connect.

Have disabled the internet connection and the box works perfectly for recording Saorview channels, serial link etc.

Watch one channel and record another.

Easy to use.

I no longer use the satellite function as I have Freesat on my LG TV.

The Saorview Connect Box would freeze with the internet enabled, that's why I disabled it.

I use RTE and TG4 Players on the LG TV as well.

Saorview Connect

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