Zappi charge points

Can anyone confirm the warranty period of a zappi, I think it's 3 years. Our unit is on the blink today and was installed in Nov 2019

thanks , yep just got the email back saying its out of warranty. I didn't realise you could extend the warranty for an additional 2 years so I may get someone local to have a look at it for me. I thought it would last longer with the price of it but hey thats life....

Not sure, just saying EV disconnected, no power to car & the Z light isn't illuminated but LCD screen fully functional. I have an electrician who fits them calling on Saturday morning so i'll know more then.

I had the tethered cable replaced last year under warranty, can't see anything out of place or melted. My energi have said they'll send out an engineer to assess it but I found a local sparks who also fits zappi charger so hopefully know more when he has a look on Saturday

We've an issue where the Zappi constantly imports around 100W when in Eco Plus mode when there's plenty of solar power being generated, properly exposed during the good weather today. Has anyone seen this and managed to get this to zero? No battery in the system, above the minimum charge level all day, and I've never gone at the minimum export song so I pressume this is 0. Myenergi suggest setting this to some low non zero value when there's issues draining a home battery, might that also work here?

Has anybody replaced a type 1 tethered Zappi V.1 cable with a type 2? Wondering would it be easier to get an adapter...

It’s a bit harder than changing a plug but not massively so. If you are any way handy you’ll be grand. Take photos before you start and double check everything.

I just ordered a 10 meter cable from here. Even paying vat on import it should still be >€200 I’ll let you know how I get on when it arrives.

https://evonestop.co.uk/collections/type-2-cables/products/type-2-tethered-cable-16-32amp-3-6-7-2kw-j1772-5-metre

I contacted them last year using their web form and got a reply in the same day. This was their response:

We do replacement tethered cables for zappi version 1 with type 2 cables, they come in either 5 metres or 8 metres in length.

5m - £139.34 excluding VAT and postage

8m - £170.81 excluding VAT and postage

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if you’re interested, I’m replacing my type 2 as there is damage to the pilot wire in the cable. Type 2 plug is likely ok (and is genuine Zappi). If you can replace it you’re welcome to have it. Might keep you going for a while.

how'd the car fare? i'd be furious if that happened. Honestly, I'd say just get the whole thing replaced - it sounds like the most straightforward method.

Finally got resolution to issue of Zappi ALWAYS pulling from the grid in Eco+ mode.

Solar PV installer installed an Eddi first. I subsequently went with a zappi as I liked the ecosystem, and thought it would be good to utilize excess KW's that would otherwise be fed back to the grid. Second installer (different company too) installed the zappi. Had no issues charging, but everything coming from the grid.

Emailed zappi installer and explained issue, and they told me to contact myenergi for support. Later spoke to 3rd party and described the issue to them as I felt the myenergi support were wrong in their summation of the "fault" and were very slow to get back to any emails I sent.

myenergi said that I should get in touch with the Eddi installer and they should come to sort out the issue. I felt that this was wrong, because there was no issue with the Eddi, and that it was the Zappi that needed to be looked at, and that the installer should sort.

Third party later confirmed that I was right. Their fix was to correct CT placements and sort out the CT configuration. This should have been done by the installer of the last device - along with setting up a harvi.

Delighted to say that when in Eco+ mode, the initial draw is from the grid (maybe 100-200w) and then the remained comes from excess KW's.

Hope this helps. I'll definitely be getting back to the zappi installer and myenergi support and let them know the solution to fixing their issue.

You have to remember two things when you have a Zappi and an Eddi

1. One of the devices must be set as the Master

2. Any Harvi's MUST be linked to the Master

In many cases, the second device becomes the new Master taking over from the original, and so a Harvi must be un-linked from the original device and re-linked to the New Master

Thanks. I don’t use my Eddi and it’s turned off most of the time but i have the zappi set to master on the myenergi app - is this what you mean?

re: Harvi. Not sure I have one. Didn’t get one when Zappi was installed - should I have one when panels, battery and Eddi installed? Thanks

By device do u mean the Zappi, not the Eddi. Not great with these things 🤣thanks.

Looks like the installer drilled the holes for the plugs too big.

No way a dog could pull one properly installed screw out of a block wall never mind 4, even with some leverage.

Is there an isolater fitted ?

If they have a teenage son, that's the likely culprit - leggin it past and tripped