Wallbox Pulsar Plus - WiFi disconnection issues

If you've load balancing configured in the wallbox a restore will likely see the configuration for this wiped/lost (it did for me when a different issue saw the support group recommend a restore), so I'd say to make a note of the settings around that at least.

No, load balancing is also for installations where there's another high draw load (electric shower, heat pump, etc.) present, and both running at full power would exceed the max rated supply. If you've a CT clamp and no solar the odds are that you have it set up, so I'd check the config in the app before any restore.

Correct, select the charge point in app, click on the settings gear, upgrades and then power boost to find it.

I've had the same issue and have tried this fix.

Hopefully it will keep WiFi access stable.

Btw in my case, once WiFi is gone I can't search on any hotspots it's like the charger app can't see them.

Thanks all

I got the Pulsar Plus November 2022, and a headache ever since

Perhaps okay in a home garage, but ours is an Apartment Building driveway, outdoors, so not sustainable

With the current Firmware 5.16.26 or 5.16.37, WiFi not only disconnects, it sends a Deauth Packet to the Access Point ( check your AP Log ), then stops

The 2 year old factory default firmware 5.3.17 properly reconnects

I am waiting on "Engineering" in Barcelona, Spain

greg

We also have the wallbox Pulsar Plus charger. And having issues.

We have found that the car is plugged in and the charging schedule set to off peak (overnight) in the Wallbox App. This week we have found the car not charged - even though I get the notification from the App that the car has finished charging. (has happened a few times in the past, but a few times this week)

We are going out of our minds trying to figure out if its the car or the Wallbox. (no issues charging car in other places)

If wifi disconnects, will that effect the charging? we are on 4G MBB which can be a little dodgy... Im glad I came upon this thread and not the only one.

Small update to say that v5.17.44 has been a disaster for me.

Had upgraded to it for a day or so and the charger stopped charging. All indications on the app was that it was ready to charge etc.

In the end I did a restore back to the original level v5.12.15 which is working perfectly fine.

I never bother with those updates. I saw one last year that was meant to turn the lights off when not in use but it did nothing after installing so I just don't bother anymore... The Software version I have charges the car so I see no need to update it

I just switch it off at the isolation switch, lights gone then and no need for updates... We call it a charger but it's effectively just a 32A supply, more similar to a socket and shouldn't really need much software to operate

If you power cycle the wallbox itself (isolator switch or circuit board), the access should come back.

Then I'd suggest a restore back to original s/w until they fix this pretty huge bug!

New update 5.17.57, seems to have helped connection issues for me

i agree, i've a mesh system and my charger is about 2 ft from one of the hubs and it shows as poor signal

So mine has lost all WiFi weeks ago and I haven't been bothered to fix it since... I have done everything to fix it; turning it off at the fuse, restoring the firmware to its factory setting (5.11.xx something like that), trying to update it to the latest firmware, nothing works... Still no WiFi... and since I reset the firmware, I have no way of getting it to the latest version (5.17.59 - it just fails to start every time over bluetooth) so I have lost the ability to turn off the LED lights when the Wallbox is not in action. So I have reverted to taping over the lights in an effort to bring less attention to the box at night 🙄

All in all, a really crap experience with the Wallbox Pulsar Plus.

I did open two tickets in the past to solve the WiFi issue, but since this third issue popped up I've followed the previous steps to no avail so I'm just not bothered anymore.

The Wallbox still charges the car though, which is the most important thing I suppose, but the WiFi in these things is just awful.

I will need to figure out how to turn on guest network. So this suggests it's having issues with some sort of password protocol?

Mine router is about 2 metres away, and still had issues. Wallbox say there is an update coming. im pretty annoyed at this stage. no ethernet port either so cant even sort it that way.

To setup the charge times at night. Sometimes I might only want to charge for an hour, for example if there is sun due the next day the solar will take care of it.

There are settings in box for solar too - total green which waits for large surplus to fill car, or half-green (blue) which if there is surplus solar but not enough to trigger car, it will top up with grid. So sometimes one may want total green, but if the day is a bit dull and car cant wait, people will change setting to blue.

I have found them good for replies, but took them a while to agree this was something for their software engineers and not me to troubleshoot- i had done all sorts with them, reinstalls, signal checks, different routers, 2.4g, 5g etc.

Late update email received yesterday evening, saying an engineer has approved a new replacement unit, to contact my original installer, I take it the installation of replacing the charger will be covered by them too! charger is only 5 months old