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Switching electric/gas providers (see first post for links)

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Comments

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    #2132
    questionmark
    Registered Users Posts: 681 ✭✭✭questionmark


    Looking for recommendations for cheapest provider for just electric, have a night meeter, so best day/night rate. Current contract with energia is up this month and it's a big jump in price with them for next year :(



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    #2133
    OmegaGene
    Registered Users Posts: 9,338 ✭✭✭OmegaGene


    https://www.boards.ie/discussion/comment/120549912#Comment_120549912

    use one of the price comparison sites like bonkers for pricing and then contact the provider directly to switch

    The internet isn’t for everyone



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    #2134
    SeanyMc22
    Registered Users Posts: 398 ✭✭SeanyMc22


    Made the switch to the Flogas BWG electricity only day & night meter offer on April 18th.

    Got my closing bill from EI today with the exit fee.

    No other word from Flogas since but hopeful all is going to plan.



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    #2135
    Galego
    Registered Users Posts: 1,237 ✭✭✭Galego


    https://www.boards.ie/discussion/comment/120551115#Comment_120551115

    Once you get the letter it comes with your account number and you can set up yourself online with them. I received the letter myself today and set up my account now online. I applied the 19th April.



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    #2136
    Wexy86
    Registered Users Posts: 438 ✭✭Wexy86


    Also got my sepa letter today. Should I expect another letter confirming rates or will I need to call to confirm rates/bwg offer was applied?



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    #2137
    bootser
    Registered Users Posts: 228 ✭✭bootser


    https://www.boards.ie/discussion/comment/120551419#Comment_120551419

    Also got my letter today and have setup an online account. But cant find any mention of my tariff on it😕



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    #2138
    the 12 th man
    Registered Users Posts: 276 ✭✭the 12 th man


    https://www.boards.ie/discussion/comment/120551803#Comment_120551803

    If you signed up via a direct link off the page with the special rates on it they would be on very shaky ground to try pull a fast one.



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    #2139
    kil
    Registered Users Posts: 115 ✭✭kil


    I also got my letter today. Registered online but nothing to see yet:


    Thank you for your recent request to register for our online portal and ebilling. We have received and will process your request in 10 working days. When your next bill is produced it will be sent to the email address you provided notifying you that you have a new bill ready to view. At this point when you log back into the portal, using the same email address and password you registered with, you will then be able to view your bills, submit a meter read and see all the latest news happening here at Flogas.

    Should you have any additional queries please do not hesitate to contact us on customersupport@flogas.ie or 041-2149500.



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    #2140
    faolteam
    Registered Users Posts: 1,778 ✭✭✭faolteam


    https://www.boards.ie/discussion/comment/120551878#Comment_120551878

    Guess the only way to find out if ur on the Tariff u signed up for is to ring them or email them ur 14 cooling day period will be up



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    #2141
    Galego
    Registered Users Posts: 1,237 ✭✭✭Galego


    Is Flogas billing monthly or bi- monthly?

    I'll give them a call today and confirm my D/N rates with them before getting a potential unpleasant surprise in their first bill.



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    #2142
    daheff
    Registered Users Posts: 5,864 ✭✭✭daheff


    https://www.boards.ie/discussion/comment/120533017#Comment_120533017

    On what basis are they allowed to block you switching?



    When you say ESB....do you mean Eirgrid?



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    #2143
    L1011
    Registered Users Posts: 68,786 ✭✭✭✭L1011


    https://www.boards.ie/discussion/comment/120552876#Comment_120552876

    Would be ESB Networks. Eirgrid do the transmission network not the distribution end



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    #2144
    Dinarius
    Registered Users Posts: 3,405 ✭✭✭Dinarius


    I got a letter confirming my electricity account direct debit details, which are correct.

    I also received an email saying that the error of cancelling my gas application had be rectified. So, I should be duel fuel now.

    Did those of you who signed up for the BWG duel fuel offer receive a confirmation letter stating electricity AND gas, or just electricity?

    Thanks.

    D.

    Ps. as with the rest of you, my DD confirmation letter says nothing about tariff name (BWG) or tariff rates.



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    #2145
    Caranica
    Registered Users Posts: 10,116 ✭✭✭✭Caranica


    https://www.boards.ie/discussion/comment/120552871#Comment_120552871

    Every two months. Nightmare of a company to deal with in my experience. Good luck getting through on the phone!



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    #2146
    bromley52
    Registered Users Posts: 2,838 ✭✭✭bromley52


    I just got confirmation from Flogas. (I rang them)

    I am on the Dual Fuel offer after signing up on the 19Apr

    VAT is 9% until at least 31Oct23

    Electricity unit rate 27.5c

    Gas 9c



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    #2147
    Galego
    Registered Users Posts: 1,237 ✭✭✭Galego


    https://www.boards.ie/discussion/comment/120553047#Comment_120553047

    They answered my call straight away hahaha....literally! I dialled 1 and 1 for residential and customer service.

    They confirmed the rates over the phone which match the Day Night BWG offer! Happy days!



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    #2148
    kil
    Registered Users Posts: 115 ✭✭kil


    https://www.boards.ie/discussion/comment/120553779#Comment_120553779


    Same for me, was on hold for maybe 5-6 mins just now but once connected they confirmed the BWG rates.


    Credit to the original poster who highlighted this offer.



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    #2149
    long_b
    Registered Users Posts: 4,943 ✭✭✭long_b


    Please excuse my ignorance but I've just had a smart meter installed. When a provider quotes prices for a "24 hour meter" or a "Night Saver meter" - does a smart meter count as the former or the latter ?

    EDIT: Don't mind me - they have a separate offer for smart meter customers



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    #2150
    con747
    Registered Users Posts: 6,418 ✭✭✭con747


    https://www.boards.ie/discussion/comment/120554238#Comment_120554238

    If you go on a smart plan afaik you are stuck on the smart plans so do your homework before going on one.

    Don't expect anything from life, just be grateful to be alive.



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    #2151
    faolteam
    Registered Users Posts: 1,778 ✭✭✭faolteam


    Did everybody just get an Electricity Account number letter today and waiting on there gas one ?



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    #2152
    sphinxicus
    Registered Users Posts: 132 ✭✭sphinxicus


    https://www.boards.ie/discussion/comment/120554985#Comment_120554985

    I've been the opposite after signing up for duel fuel - received an email confirming my gas account number and offer code which mentioned BWG. Still not had anything relating to electricity. I fired off an email to them asking when i should expect anything from them relating to electricity as I cannot sign up to their online portal without an electricity account number. Got a response in 1 hour giving me my account number and told that i would "receive my welcome letter by email in the coming days"



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    #2153
    Dinarius
    Registered Users Posts: 3,405 ✭✭✭Dinarius


    Did your letters ask you to sign up to their online portal? Mine didn’t. Simply confirmed direct debit details.

    Thanks.

    D.



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    #2154
    Galego
    Registered Users Posts: 1,237 ✭✭✭Galego


    https://www.boards.ie/discussion/comment/120555441#Comment_120555441

    No the letter doesn't say. You go and open it yourself using your account number (written in that letter).

    When you sign up with Flogas it seems you are defaulted to paper billing.



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    #2155
    faolteam
    Registered Users Posts: 1,778 ✭✭✭faolteam


    Cant really sign up online till you get both account numbers i was told today that depending on your energy provider how they give out ur details to close account they like to drag there heels, i normally pay electricty first so i knew that come first they will the send on the Gas ,

    rang customer service today she got all confused said i was on the wrong Gas price but electricity was right but the sales repi talked to then said the gas contract is just the provider holding it and i will be on the bwg price even had that bit recorded



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    #2156
    chimpdoctor
    Registered Users Posts: 39 ✭chimpdoctor


    https://www.boards.ie/discussion/comment/120554041#Comment_120554041

    Are they still offering these rates? Cant see them on their website. I just rang them there and they said the offer has been finished for nearly 2 weeks. Do I need to say something specific to still get this offer guys?



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    #2157
    Dinarius
    Registered Users Posts: 3,405 ✭✭✭Dinarius


    Just received a gas bill from Flogas - my first - which states the tariff as BWGFixedGas.

    However, I still can't access the portal, though the Login accepts the email address and password I set up. I simply get the message..."Thank you for your recent request to register for our online portal....etc....".

    Anyway, looks like I'm in for dual fuel.

    D.



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    #2158
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    https://www.boards.ie/discussion/comment/120557462#Comment_120557462

    Yes, it takes a while. Flogas didn't have an online portal until last year and it's a manual process on their side to get you signed up to it.

    I don't get why people are so impatient.



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    #2159
    chimpdoctor
    Registered Users Posts: 39 ✭chimpdoctor


    https://www.boards.ie/discussion/comment/120553779#Comment_120553779

    When did you get this rate? Have tried ringing them this morning and they are saying its no longer available.



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    #2160
    Galego
    Registered Users Posts: 1,237 ✭✭✭Galego


    https://www.boards.ie/discussion/comment/120557576#Comment_120557576

    They are right. The offer expired some days ago. I found it here by chance so fair play to the person who posted it originally! It'll save few hundreds in electricty this next year.



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    #2161
    chimpdoctor
    Registered Users Posts: 39 ✭chimpdoctor


    Thanks for that. Cant believe I missed it. Always should check boards.ie at this time of year.



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