Broadband set up advice needed.

freshpopcorn · 13-05-2023 9:23am #1

I'm not sure if I'm posting in the correct forum.

I was asked to set up the new Broadband at work. I've done this in the past.

I've connected the DSL wire, the LANs that were needed and the power cable.

I've reset it, moved the modem, used a different DSL cable.

As far as I know we're just using simple broadband and not the one that requires the WAN cable.

Devices can pick up WiFi but it says there's no Internet available.

My manager contacted the service provider and did that they could detect no issues.

Anybody here can help me?

LambshankRedemption · 13-05-2023 9:57am

https://www.boards.ie/discussion/2058296270/broadband-set-up-advice-needed

On the front there should be some lights. Is the DSL light blinking or steady?

freshpopcorn · 13-05-2023 10:49am

https://www.boards.ie/discussion/comment/120590448#Comment_120590448

I've a power light that's steady.

Internet light that's flashing white. Occasionally it might turn red.

That's there's a place for a phone and mobile. No lights on here.

Then there's one that says broadband and that's steady all the time.

I see no mention of DSL anywhere.

Nowso · 13-05-2023 10:57am

check the dsl connection at both ends and make sure its in the right socket on the wall

freshpopcorn · 13-05-2023 11:02am

https://www.boards.ie/discussion/comment/120590650#Comment_120590650

I've done this.

I've also used a new cable.

Thanks.

LambshankRedemption · 13-05-2023 11:18am

https://www.boards.ie/discussion/comment/120590628#Comment_120590628

A flashing light means there isn't a conection. Can you tell me the make and model of your router? Also, which Internet Service Provider(ISP)?

A steady broadband light but flashing Internet light suggests to me you have DSL sync(which is good), but there is an internet setting which is incorrect. You mentioned you reset it?

Nowso · 13-05-2023 11:27am

long dsl wires can slow connections .

i had an issue where dsl would drop out for periods , it turned out the internal wiring to the connection box was old and faulty and it needed to be rewired ny open aeir

13-05-2023 11:32am

I presume you’ve tried logging into the router and looked at settings in that page?

freshpopcorn · 13-05-2023 11:38am

https://www.boards.ie/discussion/comment/120590694#Comment_120590694

It's a Vodafone Gigabox Modem.

I pressed the reset button with a pin.

freshpopcorn · 13-05-2023 11:40am

https://www.boards.ie/discussion/comment/120590712#Comment_120590712

Yes, there is a very long required but I tried a shorter wire and still had the same issue.

freshpopcorn · 13-05-2023 11:45am

https://www.boards.ie/discussion/comment/120590726#Comment_120590726

I'm not sure how to do this tbh.

Any tips?

LambshankRedemption · 13-05-2023 12:00pm

https://www.boards.ie/discussion/comment/120590757#Comment_120590757

I do. I'll get back to you.

LambshankRedemption · 13-05-2023 12:01pm

https://www.boards.ie/discussion/comment/120590712#Comment_120590712

The broadband light is steady, so it has DSL sync.

I'll say it now, I suspect this is a DNS issue.

13-05-2023 12:01pm

https://www.boards.ie/discussion/comment/120590757#Comment_120590757

https://youtu.be/Ub1DqkOd5GY

If you can access the settings here you are on your way to being in business.

13-05-2023 12:12pm

Once you can see router settings and all ok then you’re on the net and next…

https://www.forbes.com/advisor/business/what-is-dns-failure/

13-05-2023 12:16pm

I login periodically to change passwords for own and guest WI-FI, though I don’t think there are many hackers among my very good neighbours 😂

I remember moving into my apartment first and neighbouring networks were unsecured so I piggybacked before getting setuP myself.

freshpopcorn · 13-05-2023 12:22pm

Just to note I've a mobile Dongle at home and I'm bringing this to work with me to run the till off of and there's no issues.

13-05-2023 12:58pm

https://www.boards.ie/discussion/comment/120590894#Comment_120590894

That’s not running off your work internet but it’s using your own data, presumably. Hopefully you’ll troubleshoot without calling in added help. There’s usually a very simple answer to these things.

freshpopcorn · 13-05-2023 1:44pm

https://www.boards.ie/discussion/comment/120590991#Comment_120590991

Yep, I tried a few different things.

I've no look logging into the modem tough http://192.168.1.1

eggy81 · 13-05-2023 1:44pm

Is it fibre to the building or fibre to the local cabinet and dsl. What package are ye on

freshpopcorn · 13-05-2023 1:55pm

https://www.boards.ie/discussion/comment/120591138#Comment_120591138

I think we should have Fiber but we're only using DSL connection if that makes sense.

eggy81 · 13-05-2023 1:58pm

Do you have the 2 white boxes in the wall. If it’s fibre to the house these are required. Is the router maybe set up for fibre but ye are on dsl if you get me.

freshpopcorn · 13-05-2023 2:00pm

https://www.boards.ie/discussion/comment/120591174#Comment_120591174

This is all we have.

The modem does have a DSL connection point tough.

Nowso · 13-05-2023 2:12pm

https://www.boards.ie/discussion/comment/120591133#Comment_120591133

theres no http:// or www its just 192.168.1.1 or try 192.168.1.254

freshpopcorn · 13-05-2023 2:16pm

https://www.boards.ie/discussion/comment/120591217#Comment_120591217

Tried that and still wasn't able to log on.

Honestly I've no idea what I'm doing wrong normally I'm fine with these things.

Nowso · 13-05-2023 2:24pm

if your connected to the wifi and the login dont load could be then the modem has crashed

13-05-2023 7:56pm

It appears you’ve no internet connection if you can’t log in to your router. Had a very busy day so not putting my mind to it atm, but another head (not focussed on Eurovision 🤣) will lend a brain cell or two, hopefully! You’ll get sorting it.

Nowso · 13-05-2023 8:08pm

https://www.boards.ie/discussion/comment/120592982#Comment_120592982

you dont need internet to connect to wifi bridhe of modem just connect to wifi - looks like a modem failure to me

14-05-2023 7:01pm

Boards won’t allow me to post a very useful link to a very complete troubleshooting guide.

It goes https:// turbofuture . com / consumer-electronics / .192-168-1-1#

I would pay attention to the very basics. Looking at a picture you posted above, the DSL connection looks a bit strained. Just make sure it’s ok there.

Below is a guide specifically dedicated to the issue of not being able to log in to a router:

https://www.sysprobs.com/router-login-page-192-168-1-1-is-not-opening-in-web-browser

freshpopcorn · 14-05-2023 8:20pm

Thanks @[Deleted User] I did think the DSL connection could have been an issue but I tried a new cable and still had the same issue.

I'll be looking at again Tomorrow. Feeling like an idiot because it's probably something I'm doing wrong.

14-05-2023 8:26pm

https://www.boards.ie/discussion/comment/120597395#Comment_120597395

One is NEVER an idiot when it comes to troubleshooting IT because there are many potential little issues that could lead to a failure.

14-05-2023 8:40pm

Just a thought… I presume the new router isn’t connected to a pre-existing router?

freshpopcorn · 14-05-2023 8:53pm

https://www.boards.ie/discussion/comment/120597463#Comment_120597463

Nope! Old one is plugged out and put away.

16-05-2023 12:20pm

FreshPopCorn, have you got back in business by troubleshooting yet, or what do you now believe the issue is?

freshpopcorn · 16-05-2023 1:15pm

https://www.boards.ie/discussion/comment/120603415#Comment_120603415

Thanks!

i logged into the route Yesterday eventually.

I couldn't spot nothing really off. Not sure what I was looking for tough?

I've informed my manager again.

I was busy putting away an order this morning. Wil give it another look go this afternoon!

kippy · 16-05-2023 1:21pm

What was the reason that you ended up with a new router in the first instance?

Do you know what the name of the broadband package you are on is? Is it with the same provider as before or a different one?

freshpopcorn · 16-05-2023 1:23pm

https://www.boards.ie/discussion/comment/120603793#Comment_120603793

As far as I know it's simple broadband with Vodafone and it's a new provider

kippy · 16-05-2023 1:27pm

You would really need to establish:

Is the provider the same as before if not who was used before/
What is the package name?
Has the provider done all they need to do at their end in order for you to use their service?

If this is a new router that has arrived pre-configured by the ISP it is likely the issue is not with the router itself but with the connection on the Internet side. It either hasn't been properly provisioned on the ISP side and/or there is some confusion around the physical point to which the router is connected.

I would push this issue BACK on the ISP as the router as arrived - it is configured to their specs and you have connected it to what you believe is the correct point.

Do you know what phone number is associated with the DSL connection and can you verify this phone line is working by plugging in a phone to the phone port on the wall?

freshpopcorn · 16-05-2023 1:45pm

I'm fairly sure the provider changed.

I work in a shop and I was basically told to open up the modem and plug it in.

Apparently the provider has done what was needed.

I don't have access to a landline.

kippy · 16-05-2023 4:17pm

https://www.boards.ie/discussion/comment/120603998#Comment_120603998

There should be a landline available on the box in the wall but perhaps you don't have an analog phone to connect it to.

You really need to go back to the provider as it's their issue to solve. You've plugged in the device, it's not working.

I've been told many times by ISPs that everything is okay their side only testablish that it isn't

17-05-2023 8:25pm

Google Trustpilot Vodafone and you will see 89% of contributors give them a 1 point review for customer service. They do not have a good reputation on this respect.

freshpopcorn · 24-06-2023 2:50pm

Thanks for the advice.

After several phonecalls to Vodafone.

Them ringing us to plug it in and out,reset it,etc

They eventually sent out an engineer this week and it was fixed.

He had to plug something into wall socket and went off for a while and it was fixed. It took weeks.

Broadband set up advice needed.

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