Virgin Media Cancellation deals

I got the text to call them after I cancelled. It goes off on May 5th. They said the half price offer is gone as I had it before so offering me 10 quid off 120. Crazy stuff. I can sign up new contract under my adult daughter for 60 odd quid, or EIR (hate them) is 55 euro a month for 2 years no increases, or maybe look to VF or SKY.

I hate this hassle.

Are those 2 year deals fixed for the 2 years or are they subject to yearly price increases? It isn't easy to see on the site. It certainly would be the deal to go for. VM really need to up their game with the increased availability of ftth.

Maybe the 12 month contract would be better only getting the increase once and then changing provider.

I've signed up to Eir ftth, install due on the 17th. I'll give my notice to VM on the 6th giving me some overlap in case the ftth turns out to be unreliable. The cooling off period with Eir starts on the day it goes live. 500 for 35euro 12 month contract.

I had a 6 months half price offer on the table but went ahead with the cancellation as I thought I was getting ftth, well that turned out be horse poo. I got the laziest numpty KN could send and he found every excuse in the book not to do the job. In the end he left saying a different crew were going to come and dig up the front of the house and run the fibre across the front of the house in an underground wired estate 😱 I'd be a laughing stock. I went and ordered 1gig as a new customer €54 for 12months and a €100 gift card, I'll swap again next year, old ways are best as they say☺️

Got the modem yesterday for my new package, it has WiFi 6 and a 2.5gig port a nice modem in fairness, still no usb port which is a pity. You don't realise how much stuff is on your network until the password changes ☺️

Just change the SSID and password on the router back to what the old one was! 😉

Since you are answering questions CoB, do you know if it can be "bridged" i.e use your own Router and essentially put VM's Router into modem mode.

Partly why i keep on 250MB with the Cisco EPC3925, as it can be bridged.

The higher speeds are tempting but for me a flawless connection with low jitter and latency over speed is key.

They signed an agreement with them but aren't using their network yet. I asked vodafone when renewing mine & was told there is no information on when they will start.

I was on 300MB or so for €70 and had let the annual call slide for 6 months or so but then got a call about a price increase so I clicked the 'cancel' option and waited for their call. They called within a few days. I said that they were offering 500MB for €44 for new customers and my own plan was too expensive so I was moving. Initially they quickly enough offered the 500MB at half price for 6 months. I said I knew they were giving it to other people for 9 months and within about 30 seconds they agreed so I've stayed.

Slight problem then in that the new modem arrived while I was away for a week. I thought that would be no problem and it could await my return but then the existing one stopped working and obviously that caused a lot of consternation in the house. Eventually my very non-tech (adult) daughter managed to self-install using the instructions - amazing what they can do when they need WiFi. They had to use the new SSID and password though.

Next problem was all the other network stuff I'd setup that needed sorting when I got back, like the above:

• resetting SSID and password to the old one temporarily
• Then skipping that anyway and putting the router into modem mode and getting my Google Wifi nodes back working again
• Then trying to sort issues with network drives I have, mapped on the various laptops in the house
• Now I seem to also have lost my Plex server's metadata
• My Hue (for various lights around the house) has also stopped working - haven't had time to investigate that

Overall, I expected it to be relatively seamless (once I switched it to modem mode) but it has been a bit of hassle. Working in IT, I should know better myself and should have taken notes when I was originally getting all the above working, so I'd have a cheat sheet to recreate it all.

Yes, Hub 6. Just logged on to it (192.168.0.1) and used the admin password on the bottom of the router - then after following the "first setup" steps, the usual options become available, one of which is the modem mode. Now it's ip address has changed but I can still logon to it. Here's how the "Modem mode" options looks for me now. I messed things up initially and had to reconnect directly using a cable, but got it working eventually - and once again, I didn't take notes. [Sorry if this is off topic]

Hope you don't get the same numpty I got🤬🤬🤬

That's brilliant, it really opens up your options. I'm committed to VM for another year I might try ftth again next year and maybe I'll get an installer that actually wants to do the install, it isn't difficult at all he just wasn't bothered.

Contact support and ask them to disable dslite/enable IPv4 for you. Last time I did it I had to use the complaint form on the website because phone wait times were ridiculous (they still are) and the chat was useless (it's even worse now having checked it today). Once you have IPv4 you can enable modem mode and use your own wifi.

My 12 month contract is up next month and I'm probably going to have to the same thing this year. Cancel and then sign up as a new customer to avail of the new customer offers. I can handle a couple of days down time if it comes to it. Unfortunately still no fibre services in my area 3km from Dublin city centre. They've installed the cabling and the surrounding area can get service but still not us. So VM is unfortunately the only option.

Others have mentioned cancelling and then signing up with another person's name but I didn't have to do that last year. Cancelled and once the account was confirmed as closed I signed up online using my own name/details as on the original account. I had checked with a rep that this would work and she said yes. I was skeptical but it did. I'm hoping that it will work again this year!

Just wondering - as I mentioned previously, last year I gave 30 days notice to cancel, they closed the account, (I later returned the gear), but as soon as the account was closed I signed up online as a new customer with the same details (my own name, same address, DD details etc.) and this worked fine. I had checked that this was possible twice with support because I assumed that there would need to be a gap (30 days? 90 days?) in between. But I'm just wondering if anybody has done that recently/this year in case anything has changed? There's no other adult at the address so using another person's name isn't an option. Maybe I could use my ainim as Gaeilge if last year's approach doesn't work this year? 🤣

My 500Mbps (fine for my needs) @ €45 p.m. contract ends next month. If I do nothing this will shoot up to €70 p.m. from month 13 onwards. (As I also mentioned no fibre services in my area yet so there's no practical alternative - 12-15Mbps (ADSL I presume) from eir/Vodafone/Sky will not cut it).

If I can sign up as a new customer I'll get it for €44 p.m. - and probably get whatever One4All voucher they're giving at the time. Admittedly I also had to pay a connection fee of €30 (?) last year but they seem to be waiving that these days? So even if they gave me 9 months @ €35 + 3 months @ €70 I would still probably be better off cancelling and rejoining apart from the hassle and the day or two downtime (which I can put up with).

Am I missing anything?

Thanks @CoBo55 - so, same details except for a different bank account and email address? I used the exact same details last year (same address, name, bank account, email address etc.) and it worked OK. Sounds like the same approach will work this year again. In fact, I cannot find a definition of "new customer" or similar in any of the VM terms and conditions.

Called 1800940199 and got through quickly. But the best that I was offered was half price on 500Mbps for 6 months = ((6 x 35) + (6 x 70)) = 630 = 52.50 p.m. Or downgrade to 250Mbps (which would probably suffice for my needs) for ((6 x 30) + (6 * 60)) = 540 = 45 p.m. Which is the price for 500Mbps for new customers. So I gave my 30 days notice to cancel and will sign up again next month. And seems that they don't take back the white Hub 3.0 modem/router these days so that has to go into the WEEE... Plus I got lots of FUD about other providers. Which, to be fair, is accurate at the moment since the best that others can offer is non fibre ~ 15Mbps! 😄

Anyone who moved onto the 500mb plan notice really bad performance? Loads of lagging when opening sites, pages not loading properly & needing to refresh.

Are you testing this on a wired connection in your house or on wifi?

The latter involves too many variables to be a good test.

What speed/latency are you getting on a wired ethernet speed test?