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Dublin Airport Bus Service Changes & Discussion

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  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    The trouble is they have got themselves into this place and it's going to be very hard to get out of it. I don't think any timetable increase can be sanctioned right now until they have the staffing and service reliability of things sorted out.

    It's all very well that they may say they will have some more Belfast drivers coming on stream for example, but we all know that over the past while they've had Dublin drivers have to bail the 705X service out on a regular basis as they don't have enough staff there. This business of having to keep robbing Peter to pay Paul on a regular basis needs to stop.

    Also cutting back the 700 would be akin to killing it. They can't afford to cut the timetable back because they have a very well resourced competitor who is already heavily out manoeuvring them in the commercial marketplace. If they cut city centre routes back to two an hour whilst their competition are running five or six, then they will never recover from that, but I agree the current scenario isn't much better. Unfortunately Aircoach have walked themselves into this situation and are left with no easy options.

    The only tactic I think I'd be looking at if I was thinking of this purely commercially rather than in customers interests, is to only having two services an hour doing the full route, with the rest of the services terminating at the Clayton Hotel on Leeson Street Upper since the rest of the stops don't really have a Dublin Express stop anywhere near. That should result in a reduction of driver requirements without bleeding passengers to the competition. But it would be subject to licensing and is not without risk about what competition might do about extending their routes.

    In reality though having got into this mess the best way that Aircoach can navigate out of it is trying to stop the haemorrhaging of drivers leaving and the only way that is going to happen is if they put their hands in their pockets and see it as in investment.



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    Aircoach Update

    07:25am to Cork was cancelled this morning and a number of Leopardstown services also cancelled.

    Aircoach have not posted anything about cancellations for a week or so before today, there have certainly been long gaps in service on the 700 during the week that coincide with services due not showing on on bustimes.org which suggests some services were not operating.

    Meanwhile Aircoach have also advertised yet another middle manager job, on top of the three already advertised.



  • Registered Users Posts: 25,411 ✭✭✭✭coylemj


    It's bizarre that they're cancelling consecutive departures on the 700 service. There's a pair above - 12:00 and 12:15. It leads to absolute chaos when the coach gets to O'Connell St. and there's 30 or more people at the Carlton stop, many of them with a reservation on one of the cancelled services.

    They can't expect the 12:30 departure to carry the same passenger load as three (12:00, 12:15 and 12:30) coaches - surely they could rearrange the driver schedule to make sure they're not going more than 30 minutes without a departure?



  • Registered Users Posts: 314 ✭✭soundman45


    Dublin Express in partnership with Quinns coach hire in Belfast have announced they are launching a service from Dublin City/Airport/Belfast. More details to be announced soon.



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    National Express are commercially excellent and they can smell an opportunity on that corridor so this isn't surprising at all. I sense that the opportunity is about to be exploited in a big way.

    I would imagine that National Express will have Quinns coach hire on fairly strict contracts with penalties for services that are not operated to make sure that they are right at the top of list when it comes to work performed by Quinns. They'd probably make it attractive for them as well by giving them a good deal and paying a good sum if they do run a full service

    There are some in the industry who think that all of this might be part of an elaborate multi-faceted commercial trap being set for Aircoach and this is just as much about the 700 as it is about the 705X. It'll be interesting to see what package they are offering staff and if they start actively trying to recruit Aircoach drivers and what the response would be by Aircoach.

    I think this shows what I have thought for a while. National Express are here and they are not going to go anywhere. They are happy to put the resources in and are not unhappy to upset the status quo. And they will not be found wanting when it comes to a battle. The launch of a Belfast route would send out a big statement of intent and everyone in the industry is going to sit up and take notice.

    Post edited by devnull on


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  • Registered Users Posts: 314 ✭✭soundman45


    Decent package on offer for drivers, way above Aircoach NI pay rates



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    Aircoach are offering 12 pound an hour for new hires so this is well above that.

    NX are running rings round them at this point.



  • Registered Users Posts: 171 ✭✭belfast stephen


    also National Express are providing Brand New coaches for the serivce they will be Scania levante 3s for the serivce driver interviews have already Started taking Place



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    The new Levante's have good seats and are a much better coach than the original two versions in my book so they are going to really have the higher specification on the route to be honest.

    If Aircoach have gone for 55 seats on their new Mercs as is being reported on the Tapatalk Irish Road Passenger Transport forums and they are indeed the shorter 12.295m model of the Tourismo, there will be no contest when it comes to vehicle standards on this route.



  • Registered Users Posts: 8,415 ✭✭✭dublinman1990


    How many levante 3s have National Express have ordered for the new route? I see on Google that they are tri-axle coaches. They apparently don't come with twin axle format which would give a big boost of healthy competition to what is offered from Aircoach.



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  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull




  • Registered Users Posts: 1,107 ✭✭✭mikeybhoy


    Will it just be Quinn's doing the Belfast route or will Bernard Kavanagh also be involved



  • Registered Users Posts: 1,174 ✭✭✭p_haugh


    Id say Quinn's mainly but bk will help out if needed.



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    From what I have been told it will be Quinns only and the deal between the companies will mean that the route will be high up the priority list in terms of driver allocation.



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    Absolutely pathetic standard of service on Aircoach this morning. They can't even tweet the right services that are cancelled seemingly.

    A colleague went to catch the 10:30am service which didn't turn up. Such is the unreliability of Aircoach right now they simply got a taxi rather than wait as you never really know these days. It didn't appear on tracking either on bustimes.org or on Aircoach.ie.

    Looking at the tracking systems it seems that the 10:00am and 12:00pm service which were both supposed to be cancelled actually did run, I assume there was a mistake in the tweet that Aircoach made and they mentioned the wrong departures?

    Post edited by devnull on


  • Registered Users Posts: 1,308 ✭✭✭patrickbrophy18


    For as long as I care to remember, they have announced nothing but cancellations instead of service enhancements. Over in the Dalkey Open Forum on Facebook, some posts are even calling for the return of The Patton Flyer. Although, that will never happen. That ship or bus has long since sailed.

    Aircoach seem to have no intensions to return the 703 or 702 services to their pre-pandemic frequency given their shift in commitment to their intercity routes.

    What also amazes me is that they sold off their tri-axle coaches only to hire bi-axle versions of these buses when they require extra capacity. It is a mess.

    We've been out of the pandemic for well over a year at this point and with the impending introduction of pick-up and drop-off tarrifs, the prospect for people travelling abroad is going to become ever more daunting.

    While staff shortages due to the increasingly cumbersome procedure of retaining D class licenses is certainly a factor, it might be an idea for the government to role back on the implementation of such mandatory requirements if they want to make hiring bus drivers less of a financial risk.

    Although, other coach operators seem to be improving their services frequently.



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    I have to say I know for a fact that Aircoach do want to increase the 702 and 703 timetables but at the moment there simply isn't the staff to do so. What often comes across from a lot of the general public (including those on the forum you mention) is a complete ignorance of the actual employment market as it is now. I see so many people moaning why services are not at pre-pandemic levels and they seem to be oblivious to the staff shortages that are effecting many areas of the economy.

    Yes, there has been a switch from Aircoach to focus on the 705X seemingly above all else since thar route has been extended to Derry, but the route that has been suffering because of that is the 700 route which has had duties removed from it to staff the 705X. The issue with the 702/703 frequency is not linked directly to it because even without the extension to Derry they still wouldn't have had the staff to extend it. Unfortunately to add coaches to the 702/703 they're going to have to remove duties elsewhere and it's not obvious where that can be right now.

    In relation to the sale of the Tri Axle Volvo Jonckheere coaches, this hasn't made any difference in terms of capacity since the vehicles that have replaced them, whilst being smaller and a lesser specification with less legroom, actually seat pretty much the same number of people. Also towards the end the Jonckheere's were increasingly unreliable, having been used intensively for around a decade 24x7x364. I still think the Panthers they have got since should be nowhere near Intercity routes mind.

    The problem is industry wide, but yes, it is effecting some companies more than others.



  • Registered Users Posts: 1,107 ✭✭✭mikeybhoy


    What's so cumbersome about getting a D licence it's the same process as getting a car licence only other thing you need is a CPC card if you want to drive professionally which is an EU wide requirement.



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    The new Aircoach Tourismos are starting to enter service today with 24203/24206 seen operating ex Dublin 704x services over the last couple of hours.

    In addition a number of eVoRa's have entered service on the blue car park in plain white livery. They feature LED screens inside at the front and behind centre doors and are to First specification inside with brown seats, bright pink handrails and purple flooring.



  • Registered Users Posts: 3,050 ✭✭✭Vic_08


    Until there is a complete change in the system regarding commercial bus operations with the state regulator actually acting in the interests of the public instead of being a defacto industry protection body this sort of crap will keep happening.

    There is no requirements for operators to run services to any stated standard, any form of timetable compliance, any vehicle standards, anything. Once yo have your licence you can do whatever you like safe in the knowledge the NTA will rubber-stamp the renewal no matter how much you fail to provide any reasonable service to the public.


    In the bad 'ol deregulated UK Aircoach would have been hauled up in front of a traffic commissioner to account for their poor performance. Here we have the worst of both worlds, crazy lack of regulation on everything except for a bizarre system that prevents open competition.



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  • Registered Users Posts: 1,174 ✭✭✭p_haugh


    Got one of the eVoRas from the blue Car park this morning, still has the new bus smell to it! It was crammed full at the first stop alone, so an interesting choice not going for more articulated buses...

    The screens were on but just showing a generic "Dublin airport" splash screen.



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    Whilst there is no doubt that the recent actions by Aircoach have been poor both in terms of the way they have handled the Derry route and the impact that it has had on their operations and the fact they can't even write a list of services that are cancelled and stick to it, they're by no means the only party guilty of doing this and overall the cancellations are in very low single figures in terms of percent of services not operated.

    The PSO operators are far from clean in this situation as well a couple of years or so back Bus Eireann went through a dreadful period on some of their commuter services which led to them being tendered and DB and GAI have both had their issues recently and are likely to come into sharp focus as the summer months ahead come into place and lots of drivers are on leave with not enough to cover them like we get every summer.

    Not quite sure the traffic commissioners in the UK are the silver bullet you think they are, because I can tell you that there are some operators, both small and divisions of large groups in the UK who have been regularly cancelling services for about 12 months now and there is no sign of any of them being brought up in front of any traffic commissioner like they would have been in the old days.

    I happen to think that Aircoach have made a number of strategic and commercial errors recently which surely means questions must be asked about the management of that business, but the idea that we just shoot commercial companies for not running services and ignore rather than acknowledge the headwinds going against them is folly in the same way as it is folly for the people who hate DB or BE to try and use the employment market impact on their operations as a stick to try and beat DB or BE with as their hate of the state companies clouds their judgement.

    The UK Market is definitely broken and all recent government incentives in the UK have made it worse. For instance, the UK Government doesn't appear to know the difference between how bus services in urban areas compared to those that connect urban areas to rural areas for example. It is something we certainly should not be emulating.



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    There are electric articulated vehicles on order to be delivered over the next couple of years to replace these vehicles which will then be sent back to enter service in the UK, minus the centre door and with the luggage racks replaced with seats. They have had these vehicles built to First UK spec because o that and have laid them out in a way that makes it easier to covert them later on.

    The idea was that the 11 Mercedes Citaro artics are knackered after 15 years of operation 24 hours a day and were barely able to be kept on the road. Dublin Airport doesn't want diesel vehicles but the appropriate articulated fully electric vehicles (which will be the first of their type in service in Ireland and are something rather special) and the pantographs and other related infrastructure to be put in place at both the airport and the car parks would not be ready until 2025.

    Therefore an interim solution was needed and buying new articulated vehicles and then dumping them after two years with no further use of them being likely to be able to be found, simply doesn't make economic sense. Also it makes no sense for say Mercedes to lease new articulated diesel cCitaro vehicles to AIrcoach for two years because they're unlikely to have any takers after that, which would mean basically Mercedes would need to jack the lease price up to cover the whole cost of vehicles over 2 years, which again would make no economic sense for the operator.



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    For those who are interested, there are now some photos (including interior pictures) of the new Tourismos entering service in Dublin for Aircoach on their Facebook page.

    https://www.facebook.com/aircoach.ie/posts/pfbid0P751x672vswWcXfk35vqDSmT17MAf1ikhzFCd9tepSgV46bocEiSyD7cA6njwv8Kl

    Still don't have any confirmed lengths or seating capacities.



  • Registered Users Posts: 1,174 ✭✭✭p_haugh


    Ah right, I knew they were placeholder for an electric vehicle order, didn't realise its intended to go for electric bendy buses!



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,655 Mod ✭✭✭✭bk


    Nice looking interior, nice looking wood effect on the floor and the seats look nice (but obviously can’t tell comfort).

    Absolutely hate that the USB charger is on the roof! It looks terrible with all the cables hanging down and sometimes people don’t have long enough cables to use them up there. The chargers on the back of the seats of the GoBus coaches are better placed (though not perfect). Perhaps an indication that Aircoach are using cheap seats.

    From the outside it looks a bit sort. And of course I’ll miss the toilet of the Panthers, was the best in any coach.

    On regulators punishing companies. Given the circumstances of there being not enough drivers across the whole industry and employment in general across multiple industries, I honestly don’t think there would be much point in regulators pulling up operators (public or private) and fining them or even pulling their license.

    Frankly it would just make the situation worse, big fines would just mean less money to pay attract and retain drivers and pulling a license would cause mayhem until a replacement came and no guarantee it would have any better luck attracting drivers. Instead it is probably best for regulators to work with the industry to see how they can work together to solve the driver shortage. The current situation really benefits anyone, not the public, regulators or companies involved.



  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    Having seem one briefly in the flesh whilst in motion, they certainly look like 12.3m examples. The Panthers these are replacing are 12.6m coaches with 49 seats and a toilet or 53 seats and a toilet. These are at minimum 53 seats with a toilet despite being seemingly 0.3m shorter. The centre mounted toilets might save a bit of space over the rear-mounted one though but anything gained is likely to be lost to a row of extra seats. Therefore it's likely that at best they will be similar to the Panthers they replace.

    A centre mounted toilet is never as spacious as a rear mounted one and the placement of the USB sockets where they are, lets be frank, is cheaper than placing them next to the seats as there is less wiring work to be done. Also I notice that there are no curtains (but the Aircoach logo does block some of the windows, so best sit there to block sun?) so I'd hope the windows are well tinted, a full route display at the back is exchanged in favour of a number only. I haven't seen the back of the seats but I wouldn't be surprised if there was no table either.

    For comparison, these are the lengths and capacities of other operators using Tourismos and other vehicles:

    • Aircoach Tourismo - 12.3m - 53 seats with toilet.
    • Dublin Coach Tourismo 13.1m - 49 seats with toilet
    • GoBus Tourismo- 13.1m - 53 seats with toilet
    • Bernard Kavanagh Tourismo - 13.1m - 53 seats with toilet
    • National Express Levante III - 14.3m - 56 seats with toilet
    • Citylink Vanhool EX16 - 13.3m - 49 seats with toilet.

    Again Aircoach appear to being cent wise and Euro foolish. They must not know that there are people over 6ft in this world. I understand they wanted to get 53 seats in no doubt, but why not go for the 13.1m model and get the same number of seats in and give everyone a better travel experience like all of the other operators have?

    Post edited by devnull on


  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    One of the new airport car park buses at Dublin Airport has now been seen in full livery and a Tiktok here on them

    https://www.tiktok.com/@busdriver_simonlt/video/7241710413828721947

    Elsewhere with Aircoach, they have cancelled 12 services on Aircoach on the 700 today and another 12 have been cancelled tomorrow already.

    No less than five Dublin based vehicles have operated on the Derry-Belfast-Dublin route today covering shortages there, according to bustimes.org, that is normally majority operated by NI based vehicles. Dublin Express must be laughing all the way to the bank.



  • Registered Users Posts: 8,415 ✭✭✭dublinman1990




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  • Moderators, Motoring & Transport Moderators Posts: 11,634 Mod ✭✭✭✭devnull


    The service is completely unreliable, even on the thinner Tuesday timetable there were clearly a fair few services missing today and lots of complaints on social media about services not running and waits of around an hour or so.

    They've extended the drivers hired in from other parts of First to the end of the summer to ensure the car park shuttles are running alright, but that is not helping the 700 which is pretty much the best advert there is for Dublin Express right now.



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