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How do I unblock my debit card from abroad?

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  • 11-06-2023 12:45am
    #1
    ronansheelan98
    Registered Users Posts: 2 ✭


    My debit card isn’t working for any transaction, I’ve been here 6 weeks and I’ve had no issues before today.



Answers

  • Options
    #2
    HorseSea
    Registered Users Posts: 486 ✭✭HorseSea


    Think you will need to contact your bank, happened me before, but it was within a few days, not six weeks.



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    #3
    Victor
    Registered Users Posts: 78,404 ✭✭✭✭Victor


    If it is Bank of Ireland, contacting Banking 365 during business hours might be best.

    Have you moved to a third country recently? Some countries use 6-digit PINs.

    Are you happy the card hasn't been compromised?


    This page https://personalbanking.bankofireland.com/ways-to-bank/phone-banking/getting-started-with-365-phone/ has the following numbers

    Outside the Republic of Ireland

    NI/GB Registration & Activation 03456 006 552

    Elsewhere +353 1 250 0437



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    #4
    PeterWillis
    Registered Users Posts: 10 ✭PeterWillis


    Try to find all the reasons why your card stopped working and contact your bank, I think it's better to come to the bank branch



  • Options
    #5
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/2058300324/how-do-i-unblock-my-debit-card-from-abroad

    Hi,

    Thanks for getting in touch with us.

    I am sorry to hear this. It’s possible your card has been restricted for security. If you can please check your registered mobile for a text from our card security team. The text would ask if you recognise a transaction and to reply with Yes or No but will never ask that you click on a link and enter your log in details. If you haven’t received a text or are unable to reply to one received you can call the team on 00353 56775 7007. This is a 24/7 number.

    Thanks, Megan



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    #6
    dartboardio
    Registered Users Posts: 2,436 ✭✭✭dartboardio


    No need to go to the bank. happens me all the time


    just give emergency BOI number a ring and they will unblock it for you once they go through a few transactions to make sure they were genuine.



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    #7
    ronansheelan98
    Registered Users Posts: 2 ✭ronansheelan98


    What is the BOI emergency contact number and can I call them from the US?



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    #8
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi there,

    Please contact our colleagues in the security team on 1800946764 from ROI or 00353567757007 if calling from abroad. This is also our emergency number and you can call it from the US.

    You can also email fpucardsecurity@boi.com and the team are available 24/7.

    Thanks,

    Declan



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    #9
    Victor
    Registered Users Posts: 78,404 ✭✭✭✭Victor


    "00353567757007" - this number should be presented as "+353567757007" or "+353 56 7757007" as not every country uses "00" to make an international call, not least the USA.



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    #10
    Citrus_8
    Registered Users Posts: 1,163 ✭✭✭Citrus_8


    https://www.boards.ie/discussion/comment/120710570#Comment_120710570

    + is the international access code. Most countries use 00 or +, but Australia 0011 and North America 011.



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