LIDL plus app

I think it's fair to say that while there's more than likely not a conspiracy on Lidl's side to rip off customers, there does seem to be a recurring issue with customers being charged for items that they believed would be free. A simple fix for Lidl to avoid this issue might be to do what they did in the past and put a small Lidl Plus sign next to all the weekly freebies or the respective shelf labels. Makes it easier for Lidl Plus users and also promotes Lidl Plus to non-users.

Fair point, I agree... Lidl marketing probably wouldn't though!

I work in Lidl. It's not a conspiracy 😂. My first lidl, they told us to fill gaps to make it look full, and in my current store we are told to leave them empty to help with orders and pack out in the mornings...it depends on the store. Also there's usually new staff that don't know the difference and mix stuff up. Or even sometimes older staff. We are human and fallible, sorry to say. A lot of the times you're short staffed and mess up cause you're in a hurry.

Also we do put up lidl plus cards beside lidl plus products every week. Look out for them. At least we do in my store...others should have it too but not too sure. I do think people overlook them cause they're not looking out for them tbh.

And best time to go get your stuff around noon because by evening it's gone and morning we are still packing out our deliveries usually. Chilled stuff and meats are usually packed out before store opens and the shelves straight after. ✌️

The shelves aren't empty though. There is a specific gap. There's loads of the similar product right on the shelves next to it.

We're told the staff are run off their feet - so don't waste time restocking what doesn't need to be restocked.

It's bad customer practice and it is annoying customers. And people have done exactly that ie walked away. And this is a discussion forum for people to talk about the pros and cons of LIDL plus. So there you go. It's a con.

There are occasions when it is not possible to check it. As has been pointed out earlier, the product code which you have to check against the included products in the app is listed on the shelf label but often isn't listed anywhere on the product itself. I got caught out by this once where there were two different variants of 200g Blueberries (I think) listed on the shelf labels, only one of which was 50% off, and only type of 200g Blueberries physically present on the shelf with no indication which of the two labels it was linked to.

I always check my receipt and I have returned stuff that has been mispriced more than once. But that's not the point. If the only way to be be sure of getting a discount is to guess that you might have the right product, and then having to go back and disrupt the queue and delay your own departure from the store by demanding a refund if that turns out not to be the case, then there is an issue which should be addressed.

Anybody finding Lidl fridge items are going off well before tgeir time, pointless emailing C.S I’ve bought several items over the past three weeks that have been gone off within days of buying. Ranging from smoothie that’s exploded when taking the top off, mouldy garlic bread 9 slices, sour smelling grated mozzarella and now today a bag of cheddar I’ve bought over the weekend the pack is fit to burst, it’s dated 31/7. It’s been in the fridge the whole time and it’s not the fridge as Tesco and Aldi purchases are perfect.

Happens in hot weather, bread goes mouldy in shops, milk goes sour when near the front of display. We're still not set up for this warm weather

i got lovely strawberries yesterday and this morning they shriveled up starting to go off, it isn't even that warm in cork

Never had issues getting a wrong item…

On the debate about whether Lidl management are involved or not, some of you might remember the Porridge saga.  

Now I don't think I've ever seen porridge out of stock in my life but on the first morning when it was on offer all of the normal stock was suddenly missing, replaced instead with a more expensive though similar looking version. I went to two other Lidl stores (ok I obviously have way too much free time!) and found that the exact same thing had been done there also.  I asked staff but they said they only had what was on display. The day after the offer ended the normal stock immediately reappeared.

To me this shows pretty clearly the attitude Lidl management have to their customers.

I complained to customer service who profusely denied trying to deceive customers and said they'd give out to the local stores. But really Lidl's actions are so blatant and widespread that I felt sorry for the CS girl trying to claim black was white. Don't confuse customer service with management btw. CS is just a little department set up to keep you well away from management - who have better things to do than talk to you.

One way to avoid picking up the "wrong" freebie is to put it/them at the front when going through the checkout.

So when they scan it, you can see if it goes "item and immediately underneath - cost of item".

If it doesn't show no cost for the item, you know then it wasn't the free one and just say to the cashier, "I don't want it".

It also saves having to go back in later.

Had a box of eggs today from lidl, best before the 28th, four out of the six, had gone bad. Never have I got bad eggs before, smell of them made me gag 🤮

I always check product code and picture of freebies…shocking to see ppl not able to identify two different packs of oats which are priced differently and if placed wrongly they definitely look different😀😀

and even if discount not applied just give the product back !

How many are running parkrun in first place…rant over😁