Bank of Ireland App Down

Oscar_Madison · 21-04-2023 8:33pm #1

What’s up this evening? A few people I know and myself included cannot access the app?

Needles73 · 21-04-2023 8:42pm

I have to say it’s a pretty useless app.Same here app and access from pc not working

setantas · 21-04-2023 9:03pm

Same here. They should rename the app to BOI<365.

Bank of Ireland Reps · 24-04-2023 9:22am

Hi all,

Thanks for getting in touch.

There was intermittent issues with the Bank of Ireland mobile app on Friday night. This lasted about 30 minutes and then the app was back up and running. Apologies if this caused any inconvenience.

Thanks, Megan

jaggiebunnet · 26-04-2023 1:31pm

Not working again today...pure rubbish

Bank of Ireland Reps · 26-04-2023 1:48pm

https://www.boards.ie/discussion/comment/120523326#Comment_120523326

Hi there, thanks for getting in touch with us here.

Sorry to hear this.

There is currently no reports of issues with our mobile app. Please restart your smart device as sometime this helps. If the issue persists please uninstall and reinstall the app.

Thanks,Niamh.

Needles73 · 30-06-2023 8:38am

Anyone have any issues with App today ? Or is it just me

Mech1 · 30-06-2023 8:50am

wont work for me

Needles73 · 30-06-2023 8:55am

It’s some ball of rubbish.

RoryMurphyJnr · 30-06-2023 9:02am

When it does work it's grand what annoys me is Face ID, doesn't work think I've logged in once correctly with it.

Always end up having to log in with my pin

DBK1 · 30-06-2023 9:11am

Not working for me either.

As a former Ulster bank customer it’s unbelievable how far behind BoI are with their app compared to Ulster bank. It’s a very poor app and very slow to access on the odd occasion it is working.

Is there any chance BoI could hire the tech people that used to be with Ulster Bank!?

celticbest · 30-06-2023 9:13am

Yep, down for me as well

Just checked and 365 is down online as well 🙈

ucd.1985 · 30-06-2023 9:24am

Still down for me too.

The app is so painful compared to the KBC app.

dimma · 30-06-2023 10:59am

Friday 30/6/23 midday Just checked, App is down and also BOI online on the laptop...Whats going on here with this crap app ..cannot ACCESS accounts at present and its a friday..Whats up BOI ?

greasepalm · 30-06-2023 11:12am

Agreed just checked on phone and blank screen.

Padre101 · 30-06-2023 11:24am

Not working for me either. I have restarted my device and reinstalled the app. So it's not just me.

RootX · 30-06-2023 11:25am

Same here...

Jorge Jorgesson · 30-06-2023 11:54am

Not working for me, its saying error with ssl certificate.

AndyBoBandy · 30-06-2023 11:58am

Same here..

website is down too.

minibear · 30-06-2023 12:25pm

Same here. At this point BOI is the worst app I have. Useless. And a rep will come in here and apologise and everything will carry on as normal. 🙄

fortnitefreak · 30-06-2023 12:31pm

Same I have a ssl problem they better fix it today

runswithascript · 30-06-2023 12:31pm

Overcharge on fees and loan interest.

Under-deliver on savings account interest, the in person experience by reducing the number of cashiers, and now the online experience.

The sooner more players like Revolut disrupt banking in this country and put all of these cowboys out of a job the better.

Gusser09 · 30-06-2023 12:38pm

Terroble app. A proper pos.

It just cant be that hard to get it right.

30-06-2023 12:40pm

https://goosed.ie/news/bank-of-ireland-down/

I have heard about some questionable IT recruitment procedures, knew someone who was offered a job with a 20 minute chat via a recruiter. Job didn’t pan out.

I.am.Putins.raging.bile.duct · 30-06-2023 12:40pm

I think Ill move everything to revolut to hell sick to death this sh*ty app

Man Vs ManUre · 30-06-2023 12:42pm

OMG i cannot login and I only got paid last night. All that working from home I didn’t do and I can’t look at the proceeds.

touts · 30-06-2023 12:45pm

The bank of Ireland system is a piece of crap. It looks and feels like something a college student designed in 1997. It wouldn't surprise me if this latest collapse is because the windows 95 computer it works on finally stopped working.

Time to ramp up my Revolut account.

setanta1000 · 30-06-2023 12:51pm

Down for me as well and no sign of any comms from Bank of Ireland

The guy who knows how to update the SSL cert on the domain is probably on his two weeks off so we'll have to wait a while before it's back working again!

sunbeam · 30-06-2023 12:51pm

Glad I checked here before reinstalling it. 0818 365365 is still working.

30-06-2023 12:55pm

https://www.boards.ie/discussion/comment/120787104#Comment_120787104

It’s a complete failure of very basic routine infosec oversight. Somebody in charge of renewing cert probably on holidays.

3d4life · 30-06-2023 1:22pm

On Holidays ?

Made Redundant ?

Supply contract not Renewed ?

....

AndyBoBandy · 30-06-2023 1:33pm

Tying to rent a car online and can't process the cc payment! I guess because of the verified function that goes through the app?

Sh1t Show.

Can I even use my card in the shop?

coylemj · 30-06-2023 2:00pm

While the BoI app was down, I was able to add money to my Revolut account using my BoI Visa card so you should be able to use your debit card in shops.

kowloonkev · 30-06-2023 2:03pm

https://www.boards.ie/discussion/comment/120787023#Comment_120787023

They'll only come on here after the issue is resolved though.

cagefactor · 30-06-2023 2:29pm

https://www.boards.ie/discussion/comment/120787629#Comment_120787629

That only works for low amounts, less than 200 in my experience.

Bank of Ireland Reps · 30-06-2023 2:36pm

Hi there, Thanks for getting in touch with us.

We have had reports that the App is working again, please restart your device and try logging into your App again.

Please let us know if you can log in once doing this.

Thanks, Sarah

midnightblue · 30-06-2023 2:37pm

I was just able to login to the app.

Jorge Jorgesson · 30-06-2023 2:37pm

I hope their service improves for the digital euro.

CrowdedHouse · 30-06-2023 2:43pm

Still not working for me

odyssey06 · 30-06-2023 2:45pm

https://www.boards.ie/discussion/comment/120787848#Comment_120787848

Try shutting down the app and restarting it. I saw report it was working again but when I opened it I got SSL error. I was able to access ok now.

Bank of Ireland Reps · 30-06-2023 2:53pm

https://www.boards.ie/discussion/comment/120787814#Comment_120787814

Thanks for coming back to us to confirm this. We are delighted to hear you were able to log into the App again.

Thanks, Sarah

Bank of Ireland Reps · 30-06-2023 2:54pm

https://www.boards.ie/discussion/comment/120787848#Comment_120787848

Please ensure you have forced closed your App and restart your device. Once you do this then try logging back into your App.

Thanks, Sarah

30-06-2023 3:00pm

I have twice forced closed app and restarted iPhone… “error”

30-06-2023 3:02pm

I’m guessing half of Ireland is trying to log in, like creating a de facto dos event

DBK1 · 30-06-2023 3:04pm

https://www.boards.ie/discussion/comment/120787912#Comment_120787912

Still not working, even after restarting device.

365 online not working either.

terenurebob · 30-06-2023 3:04pm

I'm getting issues in both the app and web.

HorseSea · 30-06-2023 3:08pm

Still not working here on two phones, both restarted and nada.

CrowdedHouse · 30-06-2023 3:15pm

In desperation I uninstalled/reinstalled the app.

I'm not getting the SMS for the final stage of setup.

My phone no. is correct

BuddyList · 30-06-2023 3:18pm

Argh, why did I have to move from KBC, with them for years and they never had these issues. Useless bank, App is awful too, Biometric fails 20% of the time and makes you login manually, Biometric faceID NEVER fails on any other app but yours!!

coylemj · 30-06-2023 3:19pm

I was able to login on my desktop PC at about 4 p.m. and could see my accounts. But when I tried to transfer money to someone, it bombed. And can't login now, via the web or mobile app.

Edit: tried logging in again via the website and was taken to a 'setup your security device' screen. Which is bizarre because less than 30 minutes ago (at 4 p.m.), it showed me the usual menu of my iPad and mobile phone and asked me which one I wanted to use to authenticate the login. The setup screen it showed me just now suggests that, in the last 25 minutes, they have lost the record of my mobile devices. So their systems are truly fcuked up.

AndyBoBandy · 30-06-2023 3:23pm

Trying to re-register my device (after deleting and re-installing the app earlier), and cannot register…. This error has come up 4-5 times now!!

Bank of Ireland App Down

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