Virgin Media Cancellation deals

alowe · 17-06-2023 7:38am

I am amazed - after over 15 years with VM best they could offer was 6 months half price, 6 months full - so still a good €300 above competitors. I told them repeatedly that to keep me they needed to go 9 months half price, but was told because I was on that offer for the last 2 years, that there was no way she could offer that - so i've put in my cancellation. Luckily we have option of siro and eir fibre - hopefully can get the installation close to where our current modem is, as it'd be a pain to have to cable.

CoBo55 · 17-06-2023 1:35pm

https://www.boards.ie/discussion/comment/120725751#Comment_120725751

Kn wouldn't put the modem where the VM modem is for me. I cancelled Eir and went with VM for another year as a new customer. Sign up for ftth while you still have VM up and running, if it works out all well and good, if not you can go as a new customer. I'd like to have gotten ftth as there's more competition in that market.

JDxtra · 19-06-2023 1:22pm

I can't be the only one who hates doing this stupid dance with Virgin every year.

I don't think I'll bother this time around. Eir now have fibre to my area. Their two year offers can't be beaten by Virgin pricing even with the discounts shown here.

Time to cancel.

After two years, I'll just see what Sky and Vodafone have on offer. I use my own WiFi routers so the disruption to me will be minimal.

CoBo55 · 19-06-2023 9:20pm

https://www.boards.ie/discussion/comment/120734758#Comment_120734758

Make sure to factor in the April price rise when doing your figures.

Anjunadeep · 29-06-2023 3:38pm

My cancellation date was set for yesterday but I notice my internet service is still active.. the TV service was deactivated tho..

Do I need to call them about the Internet (I fear they will continue to charge me) or does it sometimes take a couple of days for the internet to be cancelled?

EDIT : turns out it was just timing..

adamk89 · 30-06-2023 4:34pm

Our 12 month deal with Virgin of €59 for 500mb Broadband and TV expired yesterday. It rises to €99 thereafter. We don't want the TV anymore so rang up yesterday to see what they could offer me for broadband only. Agent said best she could do was €55 for 6 months rising to €70 for the next 6 months. Had a think about it, rang back today and told them I want to cancel. Today's agent offered €55 for 9 months, €70 for 3. Said it still wasn't good enough and cancelled. He didn't try improve that offer further.

Due to be cancelled 30/07 now. Judging by this thread I'd be good to wait until then and just sign up again as a new customer for the €44 a month deal? I said to the agent yesterday what's to stop me getting my girlfriend to sign us up as new customers at the end of it and she said it's nothing to do with the name, it's the household so your address would be blocked from doing that. I feel like she was spoofing on that.

boardz · 30-06-2023 4:38pm

I'm out of contract on my 500mb next month having had 9 months half price. I called to cancel yesterday and after a 20 minute wait I quite quickly was offered to upgrade to 1Gb at half price for 9 months. I was going to cancel and order Eir if I hadn't gotten this deal but very happy now. As you can see below it cheaper than what a new customer is paying which is proper order having been with them for years. The 45 line is Eir.

FreeFallin · 02-07-2023 8:57am

I signed up for 500Mb Broadband + Big TV + World Talk for €59 as a new customer last year. They're now attempting to charge €106 (80% increase) for the same service, as soon as the initial 12 month period is up. I won't pay this and am happy to move provider if I need to.

Any advice on the best way to handle this with Virgin Media to keep a renewal deal in line with my existing deal (e.g. call them, email them, cancel and sign-up again, etc.)?

CoBo55 · 02-07-2023 10:39am

https://www.boards.ie/discussion/comment/120794245#Comment_120794245

Cancel and sign up as a new customer, easiest and cheapest way to do it.

TheRona · 04-07-2023 4:13am

What's the best deal anytime has had on a 2GB connection with Virgin? My contract is about to end, having paid an average of €52.50/month for a 1GB connection.

Virgin have emailed me offering a 2GB connection at €90/month, but I could just switch to Eir for a 1GB connection at €45/month.

I'd love to know if anyone has got the 2GB connection down to a low price, even if that speed is complete overkill and totally unnecessary.

CoBo55 · 04-07-2023 6:11am

https://www.boards.ie/discussion/comment/120802114#Comment_120802114

I think it's totally unnecessary as all hardware that I know of can only handle 1gig and that's using a wired connection. I even think 1gig is overkill as nearly all homes are wireless and with the exception of the odd device running WiFi 6 you'll never get more than 500 meg download. Next year I'll go back to 500, I'd go back to 250 if it was cheaper (and available).

AlmightyCushion · 04-07-2023 11:47am

https://www.boards.ie/discussion/comment/120802162#Comment_120802162

Pretty much this. We had the 250Mb package and moved to the 500Mb package recently as it is the cheapest they offer. If you switched us back to 250Mb tomorrow no-one would notice. As broadband speeds increase the relative difference between them disappears. The difference between 25Mb and 100Mb is huge, 250Mb and 1Gb not so much. Obviously it depends what you are doing but for the vast majority once you go past a few hundred megs it is more or less the same.

CoBo55 · 04-07-2023 2:52pm

https://www.boards.ie/discussion/comment/120803334#Comment_120803334

I had 65meg on a fttc line and it worked perfectly nothing ever bogged down it was perfectly fine for everything, we'd be a high usage house, gaming, stream, netflix, you know yourself, it all worked without a stutter.

boardz · 04-07-2023 10:20pm

Hub 5 arrived today and shout out to Doptech for the tip of changing the SSID and password to the old ones. Worked like a charm!

CoBo55 · 05-07-2023 11:20am

It's a nice router in fairness, pity it doesn't have a usb port.

alowe · 06-07-2023 7:30am

https://www.boards.ie/discussion/comment/120726720#Comment_120726720

So issues with the cable been blocked, was to be fixed tomorrow, now postponed to next week - which is only giving sky 2 days to get engineer in and siro up and running, which I don't think will happen. So whats the best way to get my hubbie to go as a new customer? When I try to do it online, its not working for our address, says I have to select a package (which I did, it just doesn't seem to want to process it) - do he ring up before we're cut off or the day after? Is it possible then to keep our landline number as if he asked to have it swapped to him as new account holder, surely they'll see its the same address? Thanks for help.

Ooh, just thinking - can I ring VM up and cancel my cancellation - and then cancel the next day so giving me an extra month to get sky sorted? Or if I go back, will it have to be for a year?

CoBo55 · 06-07-2023 10:19am

https://www.boards.ie/discussion/comment/120811830#Comment_120811830

Try the site again it has been very glitchy lately. I use a different email and bank account each time, it should work. I'm using my first and second name this time, next year I'll just use my first name only, I might try ftth again maybe I'll get someone with an actual working brain😵‍💫

JDxtra · 06-07-2023 11:02am

Cancelled my 500mb broadband service yesterday with Virgin. Was a customer for over 20 years (NTL/UPC/Virgin)!

Best offer was 9 months half price (€35), 3 months full price (€70). Year #1 cost would be €525, but then I'd have to call back looking for another offer after a year.

With Eir, it's €40 per month for two years. So, year #1 and #2 are €480. Plus they offer credits on bills for new customers (€50 or €100). It's a no brainer to be honest.

Personally I also really hate this stupid song and dance every year with them. I know all operators do it, but I would much rather pay a fair flat price. At least with the FTTH installed I can now flip between Virgin/Eir/Sky/Vodafone after 2 years easily. I use my own WiFi routers so I don't even need to change SSIDs or passwords.

CoBo55 · 06-07-2023 11:37am

https://www.boards.ie/discussion/comment/120812669#Comment_120812669

Be careful of Eir and others there's a hefty increase every April, sky don't do it. Honestly I'd get 500 for the year @ 35 a month and flip then. They never apply those money off offers after certain months it's a con.

petererer · 06-07-2023 1:42pm

I had to cancel mine 500mb broadband because renewal offer wasn't as good as the new customer one. I will have my housemate signing up for that. If my current contract ends on July 27th, is it possible to sign up as a new customer now (under different name of course) and set the contract to be effective from July 27?

I forgot how the all process looks like hence the quiestion.

Also, as someone above mentioned, they told me there's no need to send 3.0 white hub back to them. I'm glad they are sending better ones because that one was terrible.

CoBo55 · 06-07-2023 2:17pm

https://www.boards.ie/discussion/comment/120813482#Comment_120813482

I don't think you can specify when to initiate the contract it starts when you go live. On the morning of the 24th put in the order and plug in the new modem on the 27th

Darby_321 · 06-07-2023 2:23pm

Just be careful how long you give when signing up for different provider. Got a better offer from vodafone. €35 a month for 500mb broadband but then also an extra €5 off a month so only €30 a month for first year so signed up for them. Been waiting for enginer to call for over a week and rang up and even though they sent out letters to me with my account number and IBAN details they have no record of me on the system and now they wont honour the offer they had originally given me as they have upped their prices to €40 a month. Its not worth the hassle being on the phone for hours now trying to sort this and my current broadband will probably expire in the menatime so will just sign up with virgin again as new customer for €45 a month, at least there is no hassle.

CoBo55 · 06-07-2023 3:25pm

https://www.boards.ie/discussion/comment/120813709#Comment_120813709

Vf are a disaster, cancel the DD and go with VM for another year.

ben.schlomo · 06-07-2023 3:29pm

https://www.boards.ie/discussion/comment/120814043#Comment_120814043

Not for me they weren't. Engineers were out when they said they would and we're very quick. Broadband is as good as VM was and way cheaper. No brainer.

CoBo55 · 06-07-2023 4:25pm

https://www.boards.ie/discussion/comment/120814066#Comment_120814066

I'm hearing more bad stories than good about them in the last year or so, my daughter had a nightmare with them, making retention deals on the phone then denying they ever said it etc etc, she left and went to Eir.

ben.schlomo · 06-07-2023 7:00pm

https://www.boards.ie/discussion/comment/120814354#Comment_120814354

Can only speak to my own experience. Great initial set up, rang back before I was out of contract and got the same deal for another 12 months, quick, painless, no messing. The exact opposite to VM.

Blingy · 10-07-2023 4:39pm

Recently increased from 250mb to 500mb and while all tablets and phones seem to be working fine on Wi-Fi, the work laptop isn’t working properly at all on Wi-Fi. Lots of lag. Any ideas how to fix this. It works fine at work etc.

Danny2580 · 11-07-2023 1:07pm

Cancelled Virgin via e-mail, got a call from them a week or so later (yesterday). Told them I was switching to Sky for 360 p/a, was offered 12 months half price @ €35 per month, accepted.

EarWig · 11-07-2023 1:45pm

https://www.boards.ie/discussion/comment/120836102#Comment_120836102

What email address did you use?

Danny2580 · 11-07-2023 1:48pm

cancel@virginmedia.ie

BalboBiggins · 11-07-2023 1:54pm

Hi lads I just cancelled to move to Sky but have found out that I'm not on the NBI fiber plan so am stuck with Virgin. Can I let it cancel and get my wife to sign up as a new customer or do they stop this?

EarWig · 11-07-2023 2:12pm

https://www.boards.ie/discussion/comment/120836419#Comment_120836419

I though that email address was defunct.

Danny2580 · 11-07-2023 2:17pm

Double checked, used it, got reply + follow up phone call. Must not be defunct.

CoBo55 · 11-07-2023 3:06pm

https://www.boards.ie/discussion/comment/120836475#Comment_120836475

Worked for me a few months ago, I used a different email and bank account.

Sierra Oscar · 11-07-2023 6:26pm

https://www.boards.ie/discussion/comment/120837097#Comment_120837097

I've done this a few times keeping all the details the same.

One year I literally handed the phone to my wife so that she could setup a new account after I closed mine followed by her handing it back to me so that I was added as a nominated contact on her new account - all on the same phonecall. Some rigmarole.

You can also add multiple accounts to your online Virgim Media account resulting in you still having access to all of the online billing / usage details.

BlazingSaddler · 11-07-2023 8:52pm

https://www.boards.ie/discussion/comment/120836102#Comment_120836102

Hi. Is that TV and broadband for €35 p/m?

Danny2580 · 12-07-2023 9:09am

No, just 500mb broadband. Believe it or not I use a metal hairclip as an antenna to receive saorview TV channels, picture quality direct into LGTV is better than putting it through a VM box. Now TV for Sky Sports, VPN for BBC, ITV etc.

CoBo55 · 12-07-2023 9:17am

https://www.boards.ie/discussion/comment/120838483#Comment_120838483

How do I time it to avoid paying one month at full price? On the phone they won't allow me to cancel until I'm out of contract which commits me to 30 days at full price. I've tried cancelling when there's exactly 30 days left but no joy. Am I missing something obvious?

EarWig · 12-07-2023 10:24am

https://www.boards.ie/discussion/comment/120840526#Comment_120840526

You can give a cancel date for the end of the 12 month contract. Just give that one month in advance. That's what I did.

But, I used the email address. VM customer service is crap beyond belief, so you could be told anything on the phone.

CoBo55 · 12-07-2023 10:36am

https://www.boards.ie/discussion/comment/120840830#Comment_120840830

Thanks, I'll try that next year using the email.

BlazingSaddler · 12-07-2023 6:33pm

Made the call today as contract nearly up on TV(2 screens)/BB. Last 12 months I paid €67 pm for 9mths then €119 pm for 3mths. Total €960. They offered me €96.5 x 9 mths & €111.5 x 3. Total €1203.

I called Sky and they offered me €50 x 2 and €84 x 10. Total €940. The Sky price also includes Netflix which I’m currently paying €21 x 12 = €252.

So overall if I include Netflix Virgin are €1455 compared to Sky at €940. Desperately disappointed in Virgin, I’ve been a member for many years, looks like I’m done with them. Will be sending the cancel email tomorrow.

Danny2580 · 13-07-2023 10:48am

@BlazingSaddler Can't you go the antenna route and just pay them for broadband? I get all the channels I need inc. Sky Sports cheap enough via alternatives like NOW. ~€900 a year for TV channels is ridiculous, even the Sky price is far too much.

Irish Gunner · 13-07-2023 11:16am

Currently out of contact with Virgin and have tv and home phone with them. Was a new customer and rang cancellations and not entertaining me. Curently on 500 with Virgin and not sure whom else provide this? Dont think we can get Sky as believe need phone line in ???

Also if I change account to Mrs Gunner do they issue a new Modem as have existing one bridged and dont want to muck around with new one. Also any loss of service if changeover ?

Going to try ringing Virgin again see if I get anything better

TheRona · 13-07-2023 11:22am

Emailed through to cancel my contract a couple of days ago. Currently paying €85/month for 1GB (had 9 months half price before this) and my 12 months are up mid-August. Going to switch to Eir I think, doing the dance with Virgin every year does get very tiresome.

BlazingSaddler · 15-07-2023 8:49am

I called back yesterday to confirm my cancellation, I was on hold for 30 mins and then another 30 mins them trying to persuade me to stay but absolutely no movement on price. They were absolutely slating Sky, Eir and the rest, quite awful tactics really. Tried to tell me how much money I’d saved over the years by being with them with all the discounts I’ve had like they’d being doing me a huge favour. Talked to me like I was born yesterday, really insulting the intelligence. Apparently 60% of customers don’t call for a new deal at the end of their contract!! Glad to be moving on after that tbh.