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Departure time v Pushback

  • 17-07-2023 4:07pm
    #1
    Registered Users, Registered Users 2 Posts: 440 ✭✭


    Hi Guys. Had a flight on the 14 Jul with vueling BCN To Dub VY8722. Original dep time was 19:10. There as was issue with the AC so the flight kept getting delayed until eventually they decided to get a new aircraft. ,A mad scramble to get us onboard the new plane with the 5 hour refund window approaching. Sitting on the plane and there is an issue with the cabin lights switching on and off and going full brightness etc.. They kept rebooting the system but the same issue until they decided just to go with it . We didnt pushback until 12.18 but on the vueling website they have it marked as departing the gates at 12.08, convienently 2 minutes under the 5 hour window for them not to issue a refund.

    What are my options here as they are clearing lying about the departure time?



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