Sky - Will they move my ONT if I ask?

DopeTech · 25-07-2023 9:12pm #1

Doing some renovations and would like to move the internal ONT box back to closer to where it comes in from outside as it now comes in and routes around a room skirting board and through a wall to the hallway.

I'm in contract with sky. Has anyone ever asked them to relocate it for them and if so they they do it and charge for it?

I could almost do it myself as I believe it's just a matter of buying a shorter fibre cable to run from the outside box to the one inside but I would prefer if the professionals done it as they would do a neat job.

Failing that I may ask an electrician to relocate it.

DopeTech · 26-07-2023 9:42am

To answer my own question I called them and they will only send someone out to relocate it if the wall is getting demolished or on health and safety grounds.

Wanderer78 · 26-07-2023 9:54am

https://www.boards.ie/discussion/comment/120897427#Comment_120897427

...could it 'mysteriously fail' and require replacement?

DopeTech · 26-07-2023 11:15am

https://www.boards.ie/discussion/comment/120897485#Comment_120897485

I was only thinking after the call I could have said the wall was coming down. How would they know if I was going to knock it down after or not but I'm too honest!

Wanderer78 · 26-07-2023 12:40pm

https://www.boards.ie/discussion/comment/120897960#Comment_120897960

...ah shur most of us would probably be the same in that situation, i think id consider the mysterious failure approach.....

Eleusis · 26-07-2023 7:21pm

https://www.boards.ie/discussion/comment/120897960#Comment_120897960

Just tell them there is a change of plan and your builder says the wall has to come down due to safety concerns afterall.

DopeTech · 26-07-2023 8:11pm

https://www.boards.ie/discussion/comment/120900544#Comment_120900544

Looking for anyone who has done this. Do they look for proof? I can't imagine the engineer sent out would care.

windowcills · 06-08-2023 9:40pm

My fibre comes in via a manhole, could you unclip the cable and pull the cable back to the man hole and coil it up carefully

phog · 06-08-2023 9:50pm

I assume Sky's product is provided by eir and eir uses a contractor so someone would have to pay for the job to be carried out.

Capt'n Midnight · 08-08-2023 11:35pm

https://www.boards.ie/discussion/comment/120947648#Comment_120947648

Don't ever unclip fibre. Needs special cleaning equipment before you can 'clip' it back in.

Cable could be hidden by conduit or coving. Network cable could be moved so it's just the ONT there.

Sky - Will they move my ONT if I ask?

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