Virgin Media Cancellation deals

Did you ever fix this? My work laptop is the same - Work IT said some settings need to change but the settings don't exist in the Hub 4

Have you tried other providers websites? Ftth could be available via siro. Easiest in the end to go as a new customer.

In case it helps anyone else, I did this again this year and signed back up as a new customer once the old contract terminated (even before I got and paid the final bill). Got a fright when initial attempts to sign up failed at checkout but I think that was just VM's site as my second attempt (using a different email address to that used last year - which may or may not be relevant) went through even though the final step still reported an error. DPD just delivered the hardware. (Just to note again, there are still no fibre services available in my area so VM or maybe 5G are still the only realistic options). I had a couple of days of VM downtime during which I used my spare 4G router as a basic stopgap. I keep it aside for emergencies and for family/friends when they're is a similar position. 🙂

It's mad how it works isn't it. I've always gotten 9 months or at least 6 months half price.

Just off a call to virgin there. Offered 15 off for 9 months. Wouldn't budge. No.

Said cancel. Ok that's done. Call lasted less than a minute.

Next person calls on the same package gets 12 months half price, 9 months half price, 6 months half price. 🤷

Anything older than the white hub they'll tell you dispose of yourself.

Surely getting rid of the horizon box would be a huge positive in itself 😆. Yes, you will get a new router, as has been suggested you can change the SSID and password which will give you a seamless transition and you'll get the new 360 box. Do the new sign-up online and it will work perfectly.

Can you power up the new modem (offline), log into it and change the SSID and password to the present one, when the day comes to put it online everything should connect easily.

I'd try getting on to its wireless network and hop through the welcome steps first. Modem mode could be a problem as it might not be available, they seem to be configuring them for ipv6 by default making you ring tech support to get taken off the ipv6. Is it the newest black modem with WiFi 6?

Folks, is vodaphone only available where SIRO has been installed?

I seem to only have the option of VM BB in my area- Rathfarnham dublin and they are screwing us with the price.

I’ve always haggled every year with them but the thoughts of it this year……

You should get the new 360 box as a new customer. That's the route I'd be taking.

I gave them my 30 days notice a couple of weeks back. They've been trying to call me, and I've also received this SMS from them:

Moved to Vodafone 2 years ago, 35 a month, don't think price is available now. I've had zero issues.

Any thoughts on this folks?

If you've no other option then just sign up as new. If and when you've an option get away quick.

Just use your second name as well, Tom Sean Murphy or the Irish version of your name, obviously you do the application online.

I had a call with cancellation team on Friday, have been given a mediocre offer on broadband despite me being out of contract. They've offered €45/month for 9 months + €60/month for 3 months (€585 yearly). It's a reduction on what I'm currently paying but not good enough vs. new customer offers and offer from Sky currently. Going to call tomorrow and push again but may have to cancel if they won't budge further.

I've seen many are going with cancelling and then signing up as a new customer. As far as I'm aware I don't have to give them any notice period to cancel as I'm out of contract, presuming I can just cancel and then submit new customer order straight away? Also wondering how much down time I'd be looking at in terms of service, I'm assuming a few days at least?

No down time at all. Sign up as a new customer 3 days before your notice ends, connect your new modem which is usually delivered the next day, change the SSID and password to your old modem if required, sorted👍

They just can't compete if you have FTTH.

Even if I got 9 months half price again, it would still work out to €53/month for 1GB connection. I switched to Pure Telecom, €40/month on a 12 month contract and performance seems better. Get 100MB/s upload instead of about 35-40 with Virgin.

Thanks. That's what I suspected.