Transferring money from branch

drogon. · 15-08-2023 8:47am #1

I had to go into a BOI branch yesterday to transfer money as it was slightly over the limit to do it online. The SEPA Credit transfer - EURO only non-urgent form was filled out by the agent in branch. However funds still hasn’t been deducted from my account yet. I would have thought this is a EFT, the person needs to get to be paid by tomorrow - should I be worried ?

3DataModem · 15-08-2023 8:49am

Weirdly, the funds are debited at the same time they are credited.

It's a weird process, but one I have done with BOI a number of times recently.

Tow · 15-08-2023 9:08am

https://www.boards.ie/discussion/2058309354/transferring-money-from-branch

Yes. I have had a problem with a BOI branch when doing this. Kept getting fobbed off by the branch when when enquiring. Eventually had to contact a relative in BOI Head Office, after two weeks to get it sorted.

drogon. · 15-08-2023 9:14am

https://www.boards.ie/discussion/comment/120979768#Comment_120979768

Ah okay thanks for the information. At least a bit of relief here.

I wonder if the form gets sent to a back office staff who then does the transfer. SEPA transfers are meant to be instant.

drogon. · 15-08-2023 9:29am

https://www.boards.ie/discussion/comment/120979814#Comment_120979814

Had no issues in the branch everyone was nice. Just wasn’t sure how the process works, but based on the above poster hopefully once the money is deducted it is credited on their payee side instantly - they are with AIB.

Bank of Ireland Reps · 15-08-2023 10:44am

https://www.boards.ie/discussion/comment/120979882#Comment_120979882

Hi there, Thanks for getting in touch.

Once the transfer is complete you will see the funds being debited from your account. If you have any queries regarding this you can contact our Customer Service team and one of our colleagues can certainly assist you. The number you can call is 0818 365 365. The team is available from 9am to 5pm Mon-Fri.

Thanks, Sarah

drogon. · 15-08-2023 12:04pm

https://www.boards.ie/discussion/comment/120980175#Comment_120980175

Thanks Sarah !

Transferring money from branch

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