Virgin Media Cancellation deals

Good tip👍

I cancelled a few weeks back. Had eir lined up to come in Monday morning. Just got a call from Virgin matching the 35 price for 500mb Broadband for the year.

On the original call I asked for 9, then 6 months half price and they wouldn't budge, measly 10 or 15 off for a few months is what they offered.

All the hassle ringing and canceling, then signing up to Eir and they give it to you anyway.

Pain in the hole.

Yeah, they matched the eir price in the end so why not. I'll move next year 😁

Yeah just told them I have no ducting for the cable they said OK.

We'll see soon if they try take money for a direct debit. I've heard some stories 😂

Anyone been talking to VM for their renewal recently after introductory offer expires?

I just got off the phone on a call back, after emailing in a query about getting a discount on my broadband at renewal if I moved my mobile phone plan to them as well. (currently with vodafone and renewal starts around the same time as VM broadband renewal)

Was offered €10 off for 6 months, if I moved my phone contract too. It all seems completely ridiculous as the 'new customer offer' is €49 p/m for a year and the best they can offer me is €70 p/m and I have to pay €20 on top every month for my mobile plan too.

I'm stuck as no other provider offers broadband to my apartment, so I've told them to cancel and will start a new one using my other half's details. Shame it's the only choice I have, I was willing to move my phone contact to them too if they were willing to offer a half decent deal.

Called to cancel yesterday. Deals they offered were crap.

Are they still calling people back a few days before the 30 days notice to offer them a better deal?

All I've gotten so far is one offer of 10 euro off for 6 months, and that was after me asking if I could get a deal by adding in my mobile phone contract as that's up now too. My contract isn't up until October though, so fingers crossed I'll get another call before renewal, otherwise I'll be using the partner's name for the new customer deal.

They get the boxes delivered to me in 1-2 working days. I just sign up 4-5 days before my service will be terminated. The overlap is just that and I pay double for those few days only. However, in the course of a year, I save a lot.

Did you give your 30 days notice? I'm not getting caught for a full month next year when my contract ends.

Looks like I am back with virgin with €30 pm for 500 Mbps taking into consideration their €100 one4all voucher offer valid till 31st..my question is when does the billing start? Once i activate the router i assume? I have a month to go with Vodafone(no big loss if use both)..

After emailing my cancellation request for the 1GB broadband package about two weeks ago, I called the retention number texted to me by Virgin. After saying I liked the service but was cancelling for financial reasons, they offered six months half price. I said that I probably wouldn't take that as it averaged out to €60+ a month which hit me as still a bit much (thanks to the poster who suggested that reasoning earlier in the thread), at which point they offered nine months half price, which I accepted. The call took about five minutes in total.

Having worked many years ago in the Abtran call centre in Cork which handled Sky cancellation calls and having read quite a bit of this thread over the years, what I can say for advice to people calling Virgin to attempt get one of these retention deals:

Do:

• Be pleasant.
• Keep your motivation (i.e. financial) transparent. You're trying to lay an obvious path for the rep to follow, and if you complain about every aspect of the service then this will cloud things and the rep may read you as a lost cause.
• Feel free to politely direct the conversation away from things that are unimportant to you (e.g. comparisons to competitors). I got stuck with this myself last year when the rep, who I think was a bit too passionate, drew me into a 10 minute long conversation about how competitors don't measure up. This year as this started up again, I politely acknowledged that I understand where the rep's coming from, but said it's probably not productive to have a blow-by-blow of something I've researched myself before making this call.
• Feel free to politely end the call with your cancellation actioned if you feel like even after following the above advice, you're not close to get a discount. Sometimes reps won't take a retention that's handed to them, or they're having an off day, or whatever else. You can always call again later to uncancel or try again.

Don't:

• Be unpleasant or blame the person over the phone for the business structure of who they work for. These jobs aren't typically very well paid with very small bonuses paid for sales and saves. I knew of many people back in the call centre who - quite reasonably - would rather let a sale or save off the phone sooner rather than deal with deeply unpleasant people acting out.
• Ask for or refer to retention offers directly. They are intended to prevent cancellations for financial reasons and aren't intended as universally entitled loyalty bonuses or whatever other understanding you overlay on them. Reps were coached not to acknowledge this in various ways and are explicitly told not to offer them on asking. The scripted path to getting these offers is that you are cancelling because the subscription is too expensive.

I think this should generally result in less stress for people calling, even if there's always exceptions (e.g. call centre reps who don't care, very odd times of the year when retention offers are pulled for a bit because of quarterly performance, etc).

And yes, the churn business model in Ireland is very frustrating, but at least from the point of view of the readers of this thread it means that the customers who do nothing are subsidising those of us who are willing to go through a 5 or 10 minute song and dance phone call every year.

Folks, just to confirm I am on a 30 day rolling contract with VM paying €60 or something ridiculous like that.

Both my name and my wife’s were on the account until I changed it to just mine about three weeks ago.

I am now gonna phone up and cancel.

I will then open a new account in my wife’s name to get the new price of €39.

Is this correct?

Do I have to give them 30 days notice as I am on the “30 day rolling contract” since my deal expired?

thanks for any suggestions.

Hi Bren, do you sign up in another householders name to get the new customer offer?

Myself and my wife had both our names on the bill, -ive had her name taken off with the plan to sign up in her name when contract expires.

However ive cancelled now and when i go to sign up as a new customer the website is saying the account is associated with an existing account- even though theyve confirmed my wifes name was taken off the account?

any ideas?

I use the same name. Same address. Same email. Same bank account. I buy a new phone number every year. I suspect it's the mobile phone number is that is flagging in their system.

Your best bet is to only use one name on the account this year and swap it between yous every year.

Hi just to let you know, I signed up last year in my husband's name and removed my mobile number from our account, as that's what flags you as a previous customer.

My 12 month broadband only contract at €40 per month is due to finish on 21st Sept so on 22nd August I got my husband to ring and cancel and give our 30 days notice. The rep tried a little to offer some deals but nothing as good as the deal you get when signing up as a new customer.

I went online today and signed up in my own name as a new customer and got 500mb broadband only for €39 a month with no issues. I used my own name, email, mobile number etc but it's the same address and bank details as before. I was able to select my installation date so I chose 21st Sept, so this means that there should hopefully be no overlap with billing etc.

Hope this helps!