SIRO - ESB/Vodafone Fibre To The Home

I like how we've gone from "my connection is slow" to "here's a hidden map of the reality of internet connectivity". Thanks!

It's Vodafone rather than SIRO. When I had them the PPPoE connection would drop every single night. Meanwhile my Digiweb SIRO connection has been up solid since 29th July when I last rebooted the router.

How much are digiweb now? I was with them for a year with fttc, rock solid connection in fairness, it got a bit messy when I tried to leave. They don't show prices on their site which is annoying.

After years of looking at the SIRO distribution box on my parents electricity pole, they're finally getting it installed this month in Cork. Lads up the ESB poles this week seem to actually be connecting them. Eir Fibre wanted to install a pole in the garden to bring it across the road. Moving from 8Mb to 500Mb will be fantastic for them.

Had a guy from Voda at my door the other day......a couple of weeks after I gave Voda the boot. Wanted to know who I moved to and how much I was paying, well you can guess my answer to that. I told him it was the Siro fibre I was using but not the actual supplier I was with. When he heard Siro he told me that they (Siro) were now owned by Voda. I have no idea if that is true or not.

How do I find my Siro account number? Digiweb are insisting it’s on my bill as UAN but Sky keep rejecting it

I moved from digiweb to VM I didn't need anything from digiweb to move as they're two completely separate systems.

I found digiweb quite difficult to deal with and were very curt on the phone, they accused me of breaking my contract which I didn't. Btw they charge 100 plus vat if you break the contract and as soon as your introductory offer is over they charge full whack to the day. I got my 100 back but got stung for full money for the days out of the Introductory rate, I was glad to get away from them.

Oh, sorry I'm on the cable system, that's a disaster that they're messing you around like that. Would contacting siro themselves be of any use?

Hi,

I have been back and forth with

Vodafone for my house broadband to change name as my house mate is moving out.The email address is sending me to the Vodafone store and vice versa and it has proven to be a difficult process.

Any ideas or what is the best approach? I have considered cancelling completely but there is an exit fee of €250 which I am definitely not paying. 

Thanks in advance and if there is a forum already available to discuss this, I would greatly appreciate been pointed in their direction.

I'd also just leave it in the housemates name but get the UAN and CRN/phone number off him in advance and just switch provider once the contract is up. They did have the change of ownership form online before though. It's probably still there only that the site is horrendous

Like most things in Ireland, a mystery, they might never go to that address.

I see that the connection has come from the pole to your house. That's the large part done. All that is left is for the installer (not the ISP) to run the fiber down your wall, drill a hole and install a small grey box on the outside and the ONT (Optical Network Terminal) where you want it. As for activation it is the ISP (in your case Sky) that you follow up with, as they send the modem to you and you set it up yourself (or the installer if you have received it already). The service should be live at this point.

If However they are making excuses then it may be an idea to go elsewhere.

Cheers, I gave Actavo a call and they were very good. ESB hadn't told them the cable was ready but when I told them it was they sent an engineer out the next day.

If anyone else has the same problem I'd say give Actavo a ring.

Thanks for the explanation. Where doesn't Sky Broadband fall into this picture?

Hi all,

I had SIRO (through Sky) in my last house. Recently moved a little more rural.

The house "next door" (about 300 yards up the road) has SIRO connection, but my eircode is coming back as unavailable.

Just wondering, is there a way I can get it extended to my house (through Actavo or Sky)? Or do I have to wait until SIRO themselves roll it out that far? Can I request it (I guess is what I'm asking)?

Thanks,

alanmc

Check if you're in the NBI intervention area here:

Or can already get OpenEir fibre:

SIRO won't touch it if you're in an NBI area unfortunately.

Hi,

I've just subscribed to a 2G broadband from Blacknight. I'm supposed to have 200M upload but I actually have 100M. Blacknight says that this is an actual limitation from SIRO, so SIRO doesn't allow uploads over 100M. Furthermore, Blacknight went on to say that SIRO is repeatedly ignoring the requests to increase/remove this limit. Blacknight promised me they will press on until this issue will be resolved.

I personally find this SIRO limitation surprising. It's almost like they are sabotaging their own infrastructure, they don't want it to success. This is 21st century and this is the cutting-edge technology that should bring us lightning speed internet, so 100M, really? We should be pushing for more, not for less! We should be talking about Gigabits or more.

I really hope the people in charge of SIRO will wake up one day and listen. So many millions of euros invested by this government and this is what we get? Really?

I tried to call SIRO on 1800 98 99 45 and the answering machine says "Thank for calling, goodbye!" (hang up). What???

Pretty sure Eir's 2Gbps service has 200mbps upload

If you're not in NBI will they do anything?