Will my account be working by tomorrow

quinn31 · 15-09-2023 8:14pm #1

Hi, I was resetting my phone because I forgot my password on my phone everything was backed up. I just signed into the app and followed along as normal.

The stupid tit that I am managed to mix up the two primary phones which are the same phone same number. Me thinking like it was Google recent security activity and not logging me out of my account.

I just want to know if it's an easy fix and everything will be normal by the evening tomorrow.

Thanks

Quinn

Bank of Ireland Reps · 18-09-2023 9:21am

https://www.boards.ie/discussion/2058313949/will-my-account-be-working-by-tomorrow

Hi there , thanks for getting in touch with us.

If you logged into the App there may have been a 4 hour security check on the new download. Once the 4 hour security check was complete you should have access to your account perfectly fine. May I ask have you got full access to your account now?

Thanks, Sarah

quinn31 · 18-09-2023 1:07pm

Thanks for the help. I got it fixed now.

Bank of Ireland Reps · 18-09-2023 1:17pm

https://www.boards.ie/discussion/comment/121125650#Comment_121125650

We are glad to hear that you were able to get this resolved.

If you have any other queries please let us know and we will be happy to help you.

Thanks, Sarah

Will my account be working by tomorrow

Answers