shimano crank recall

CCPC UPDATE

Dear Ciaran,

Thank you for your further contact to

the Competition and Consumer Protection Commission (CCPC) and for providing the requested information in relation to your issue with

Shimano.  We apologise for the delay in responding to your query. 

We have taken note of your further comments and attachments and have referred the matter to our Product Safety Division (PSD) for information purposes. 

 We are grateful to consumers who take the time to contact us to highlight areas where there may be a potential breach of consumer leg

The UK OPSS published a product safety report as well which sounds ominous but in reality is just the text Shimano released at the start of the month regurgitated

That would indicate that Shimano are not looking for photographic evidence of debonding to accompany a warranty claim - unless it's an oversight by your LBS and any claims submitted without evidence could yet be denied. This recall is less than a month old so it's unlikely that at this point Shimano have issued any credits for work completed. I'm basing this on how recall and warranty payments are handled where I work which is only once per month.

That makes sense. I was in the LBS (which is actually a Shimano service center during the month) and asking the lads about it. My chainset is more recent so not impactec (hopefully!), but thinking back the gist I got was that if I did have one of the qualifying batches and wanted a replacement, I'd get one

Would this crack in my drive side crank arm be nothing to do with this recall?

Is it free to brimg to the dealer or do you actually need to have bought it from them?

Yes that’s very much to do with the recall.

You'll be due a new crank

Anybody know how long it takes to get a replacement crank?

As far as I understand, it's only official Shimano suppliers that can inspect and replace. I think you pay a yearly fee for that privilege as a shop, so that could be why you can't find a shop more local

How have people got on with this? Any replacements? I have a dura ace crank I need to get checked, would like it they would replace it for a fresh new one!

Where is this bike shop?

Johnny's shop ?

True.

I will give it a lash and see

A lbs will know all about hassle if a crank they inspected fails and subsequently results in a claim.

Even if an indemnity provided to LBS by Shimano is watertight (best of luck getting a solicitor to give that guarantee) a LBS will be sued in the event of an injury claim. There is only risk and downside for Plaintiff solicitor in NOT suing LBS

So 3/4 years after your first letter you get told Shimano are footing the bill; how many phone calls, letters, emails, insurance premium heartache will be involved.

If lbs is a sole trader and not a limited company will add substantially to the stress to.

If it was me I'd fail ever crank until Madison/Shimano or whoever say we are not authorising you to inspect them any more.