Fastway/Parcel Connect

No. Contact the hub IF you have a phone number which does not ring and then goes to

"WE HAVE NOW ENABLED CUSTOMERS TO USE EMAIL AND CUSTOMERS ARE HAPPY ABOUT THIS".

IF you do get through to a human at Fastway, get as much detail off them and their name and get them to stay on the line!

Do you know where the hub is located? Again, sorry I cannot offer further advice.

Waiting on a package since last week which should have been with me by now, I reckon. It's been sent with fast way which I never knew. Usually parcels go into anyones home. Somewhere convient for the drivers so they don't have to go out of their way too much. I reckon the fastway driver fort area can't read and the parcels are left anywhere.

Anyways this came up on my tracking yesterday. Does anyone know what this means? I went searching for a contact number for my locality but it's nowhere and sure they probably won't answer anyways even if there was a number.

I did get in touch with the shop I bought from and waiting for a response from them. If I don't get anything by Monday or Tuesday I am just going to start asking for refund.

The tracking leads me to fastway

I got in touch with the shop I ordered from and they replied back telling me to get in touch with fastway to provide them with my details.

I searched online for a number but couldn't find anything. I am not even going to try.

I will get back in touch with the shop I ordered from and I ask for a refund for non delivery.

I did put my full name and address and eircode on the order. I checked the online shop and it has and ie at the end of it but I think maybe it's English based.

Its look fantastic.

To claim an issue with my address is one thing but I refuse to believe that there's a problem with both my address but my phone number? I refuse to believe that there's an issue with both of these. I never even got a call or message.

That's it. I don't have time to be chasing fastway.

That's why I asked for a refund. I am hoping it will get the order moved on. I know they probably don't want to be giving a refund especially considering the order is somewhere. I am hoping they will chase up on it tomorrow. If not I do have a refund request gone in and I requested the refund to be done within the next 24 hours or I will do a charge back. They can chase with fastway or refund me.

Wait til I tell you

A neighbour of mine was waiting on an order that said it was delivered and it was with fastway but there was no delivery. It was on the local community WhatsApp. Instead she got a different parcel for a nearby housing estate. Delivered to her by fastway. It wasn't for her. She drove to the address to deliver the parcel to a stranger in a housing estate who was thankfully very nice. While there on the strangers door step, the came to the door to show them a package that was delivered also by fastway and also not for them and for someone else. Then they went to the other address and the same thing happened. There was at least 4 or 5 different people with packages and parcels for other people all delivered by fastway.

I swear to god. It was a wild goose chase.

That really shouldn't happen. My only conclusion is that some fastway drivers cannot read. Maybe they can track a general location and then parcels are dumped anywhere.

This kind of stuff has to be outlawed.

On their page https://www.fastwayni.co.uk/west-galway have you tried the support link maybe they might respond.Depending on your location in the West some address can be hard to locate even with a postcode and a phone number does help

Are these so called "delivery drivers" from Fastway not obliged to at least ring a doorbell when they arrive, my daughter has had three deliveries in the last week and none of the drivers attempted to ring the bell or knock on the door, parcels just dumped in the porch.

How does Fastway exist? I have used them for years as they were the cheapest and I had little choice just to put up with their massive incompetence. That said my local driver is amazing and would do anything for me.

Some drivers clearly don't care less and leave packages in random places and don't tell the customer. Also, they sign for packages themselves. The real issue though is when there is a problem. The customer service and support is atrocious. I have made many complaints but have never heard back in spite of been told numerous times that a supervisor will be in touch.

I'm pleased to say I'm in the process of moving to another company as I just can't deal with their useless service any longer. I advise anyone to think long and hard before using them.

Not surprised, got an email from Fastway the other day saying "click here to track your package", it was 404 🙄

I didn't realise Smyths used them, it really puts me off ordering online from Smyths in the future. We got the package (a Lego set) but the box looked like it'd been stood on.

Incredible bad service.

Driver 310 from Ardee seems to be attempting to deliver my package to wrong address, MULTIPLE TIMES and that business is closed by the time he gets there, somewhere between 5 and 8 at night, but where I'm standing , our doors are wide open until around 9ish. Its very stressful to be honest seeing an attempt to deliver your package 30 doors down to the wrong address and the driver blatantly lying.

Credit were credits due. Cursed Micks Garage when I noticed my "free" delivery was coming with Fastway :-) However the driver did put the box into a plastic bag with the opening underneath when he left it inside our gate. I was raining at the time so the plastic bag was needed.