Home charge points (purchase/problems/questions) (See mod note post#1)

We got this deal 2 weeks ago, Fokearn are the company that come install, they even installed off the Meter for us

I have a Zappi v2 and a Tesla Model S and I started having problems last week and now the Zappi won't charge the car. I got an error one morning after the overnight charge attempt saying the voltage was too high or something. i checked the readings at the time and nothing seemed out of order. I updated the latest Zappi firmware to 5.402 and tried again but it starts charging - i.e. Zappi goes green but the current never goes up beyond 3A before going back to 0 and after a while the Zappi and the car both give up and car says Charge failed. The Zappi retries a few times and then gives up.

The car is charging fine on DC and on the 11kW ESB charger near the house.I looked online and it could be one of several things:

1. The onboard charger has given up the ghost
2. "Dirty power" and a software update that now causes the onboard charger to protect itself and refuse to charge - i.e. the charger electronics are not the best and to prevent damage the software update now refuses to charge.
3. Poor connection on the Zappi.

2 seems unlikely since I haven't had any issues for 3 years - apart from a Zappi cable that was changed under warranty in August.

Does anyone here have any ideas? Also if anyone in north city Dublin (D3 or D5) has a Zappi v2 I could try my car with or has a Tesla Model S (or even another EV) that they wouldn't mind trying to charge at my house I would much appreciate it. Please send me a PM if you are willing to help out. Thanks.

Yeah that's what had me confused. If anyone in Dublin 3 or 5 has a single phase charger I could borrow for a few minutes...

Better still, get a long tethered one. I replaced my 5M tethered with a 7.5M tethered and I can charge either car no matter where they are parked in the garden.

Can't see it being too difficult, not much harder than wiring a plug. Hopefully it's easy to open up.

The wires don't look like they were snapped out. It should be repairable but depends on how it happened.

Did it "just fall out" with a tug of the cable or was it ripped out with force?

Any damage done to the plastic casing? You wont know until its opened up really.

The white cable is a control cable that the car and charge point use to communicate with each other to stop/start/control the charging process.

That looks like an easy fix.

if you do buy a new one you could sell that on adverts and someone else would fix it.

Dont let the installer take it away

All those cables would have been crimped, and it looks like the crimps have just been pulled off them which would be good as it hopefully means the connectors they were screwed into might have escaped relatively intact. From the electrical side it would hopefully be just be a case of recrimping the cables and putting them back in the correct place. (The 4th white cable is the 'control pilot (CP)' which is how the charger and the car communicate with each other)

Unfortunately there is now probably a big hole in the bottom of your charger as some of the plastic bits that hold the cable in place and keep the elements out have most likely been broken. In the past I've fixed things like that with sealer and glue but it will all depend on how much damage was done. For now I'd get some tape over the hole to keep the insects and moisture out of it until you're going to look at it.

I assume the car that damaged it was family or whatever and you don't want to get them to cover the costs?

Ah, nasty, hope you get sorted. It should be fixable, the only real show stopper will be damage to the printed circuit boards or associated components.

The vast majority of cars can do their own charging schedule on board, so a cheaper 'dumb' charger might be an option if it is fecked, I see a few on DD/adverts.

Wife has a Hyundai and from what I gather the scheduled charging on their app is crap. I set it up on the wallbox and all was fine so deffo need that

depending on your insurance, you could claim ok that.

I know I’m allowed 2 claims a year without affecting NCB.