Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

48.ie - Was 7.99/month - 100 GB, all calls, all texts, 10 GB EU data - [Now 10.99]

17375777879

Comments

  • Registered Users, Registered Users 2 Posts: 2,216 ✭✭✭PopTarts


    This might have been asked already but does anyone know how to set up the hotspot on an iPhone? I don’t see the option anywhere :(



  • Registered Users, Registered Users 2 Posts: 4,007 ✭✭✭0ph0rce0


    if hotspot is not in the menu. Go to mobile data, mobile data network, and at the bottom put the 48 apn in - 48months.liffeytelecom.com - Username is Username - into personal hotspot option.

    When you go back to the menu you should see hotspot for selection.



  • Registered Users, Registered Users 2 Posts: 2,216 ✭✭✭PopTarts




  • Registered Users, Registered Users 2 Posts: 18,958 ✭✭✭✭Mimikyu


    Anyone finding their download speed has dropped dramatically? Used to get over 100Mbps but getting 2Mbps with full 4G coverage. Upload is surprisingly still over 50.



  • Registered Users, Registered Users 2 Posts: 4,007 ✭✭✭0ph0rce0


    Same here. Seems alright during the day Still way down, but hits rock bottom in the evenings. Even updating a few apps takes forever.



  • Registered Users Posts: 40 MobileTester


    I have noticed it stopped logging to 5G for about last 2 weeks. Now it only works on 4G



  • Registered Users, Registered Users 2 Posts: 13,373 ✭✭✭✭flazio


    I've found a few times the 4g just not connecting right around Oranmore, I go into phone settings stipulate to use 2/3g only and the pages start loading fine again. If 3 start following Vodafone's lead of turning off 3g we could be in trouble.

    This too shall pass.



  • Registered Users, Registered Users 2 Posts: 27,205 ✭✭✭✭zell12


    I'm so happy with my €7.99 sim. Just wanted to say that 😉



  • Registered Users Posts: 40 MobileTester


    I get the same issue.

    Then I am switching to offline/flight mode for a couple of seconds and 4G comes back then



  • Registered Users Posts: 437 ✭✭FIFA2004


    Has anyone got a simcard delivered recently and can tell me how long it took. Had my phone and wallet stolen abroad and cant get anything sorted without a phone for 2 factor authentication. Ordered Saturday morning, so not holding out hope for a quick delivery. Web chat can’t tell me anything past 5-7 working days



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 27,205 ✭✭✭✭zell12


    About a week. You'll get an email saying 'its on its way' first



  • Registered Users, Registered Users 2 Posts: 18,958 ✭✭✭✭Mimikyu


    I had to get a Three SIM to cover me for hotspotting while I’m waiting for new broadband to be installed and I noticed the 4G speeds on Three are consistently over double that of 48. Have Three started throttling 48 users?



  • Registered Users, Registered Users 2 Posts: 12,558 ✭✭✭✭blade1




  • Registered Users, Registered Users 2 Posts: 172 ✭✭rhinosaurious




  • Registered Users, Registered Users 2 Posts: 2,930 ✭✭✭beachhead


    3 days for me-ordered on a Sat,arrived on Wed-this month.Did not get an email about it.



  • Registered Users, Registered Users 2 Posts: 12,558 ✭✭✭✭blade1


    Is 48 down at the moment?

    I've no phone or internet this morning?



  • Registered Users, Registered Users 2 Posts: 12,558 ✭✭✭✭blade1




  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 77,253 Mod ✭✭✭✭New Home


    I posted this on another thread, hoping this will get more "footfall".

    I've just topped up my €7.99 plan while being connected to wi-fi, not the phone data. My home data allowance was showing as 100GB, but the roaming data allowance is showing only as 9.51 GB instead of 10GB. Any ideas? (The chat function on their website isn't working for me st the moment).



  • Registered Users, Registered Users 2 Posts: 22,880 ✭✭✭✭Esel
    Not Your Ornery Onager


    Reply from other thread:

    Might be the difference between 1 Gig being counted as 1,000,000,000 or 1,073,741,824.

    The latter is more correct, but the former has become common.

    Not your ornery onager



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 3,089 ✭✭✭gipi


    Any idea how long 48 take to send out a SIM card for a new customer?

    Buddy ordered one at least 10 days ago, and apart from the initial email confirming the order, he's heard nothing since.

    Thanks



  • Registered Users Posts: 18 inyoup


    I got the sim card in 8 days, switched today and something went wrong, old sim card disconnected, new sim card doesn't work. 48 said they are raising ticket and it will take 7 to 10 working days. I have filled in Comreg complaint and I will need to get a new number (had my old number for 15 years!). Be warned people ... don't switch to 48 if you value your current phone number.


    Customer service online was totally useless ...



  • Registered Users, Registered Users 2 Posts: 2,930 ✭✭✭beachhead


    They have not lost your number.Tell them you want your number back.Do it repeatedly on chat quoting the report number you got from them so that they get the message.Did you get a report number on your initial chat/call? If not ask for it.When Comreg reply they will give you an email address for 48 complaints(in Limerick).Constant contact with 48 on chat is the key to resolution.Once every day get onto chat.Once for email complaint



  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 77,253 Mod ✭✭✭✭New Home


    Their email address is support@48months.zendesk.com. I found it on their website.



  • Registered Users, Registered Users 2 Posts: 20,175 ✭✭✭✭cnocbui


    48 are owned by a company in China, so might as well say the Chinese government. Their customer service is run out of India entirely, and I'd doubt if you could escalate to speaking with anyone in Ireland even if you were the head of Comreg.

    They were cheap when I signed up and so far that hasn't changed so I am more or less happy with that aspect, but since recently having tried using their CS, I am less oblivious to their faults than I was.



  • Registered Users, Registered Users 2 Posts: 20,175 ✭✭✭✭cnocbui


    Zendesk seems to be an out-sourced customer service specialist in India. Just in the last couple of days I was onto a UK based online music platform about an album I puchased. Everything was handled by Zendesk, who I must say did an exemplary job of sorting the issue with good communications.



  • Advertisement
  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 77,253 Mod ✭✭✭✭New Home


    They asked me for my full name, email, phone n. and PUK for identification purposes. They didn't get the latter, I told them it felt like my bank asking me for my card's PIN. The jury is still out.



  • Registered Users, Registered Users 2 Posts: 2,930 ✭✭✭beachhead


    You could get lucky and have your email answered by a 3 rep in Ireland especially when you mention Comreg



  • Registered Users, Registered Users 2 Posts: 2,930 ✭✭✭beachhead




  • Registered Users, Registered Users 2 Posts: 8,524 ✭✭✭AllForIt


    I got a new replacement sim card last week. It came with an activation code, but i can't find where to input the activation code. I've searched the 48.ie website (logged into my account) and used google search but no joy.



  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 77,253 Mod ✭✭✭✭New Home


    I got another reply asking me for two more pieces of information on top of what they already got. It's like support person one asking you for all 6 numbers of your PIN, you give them three telling them why, then support person 2 writes back asking you for the remaining three.

    Am I being thick or are they?



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 1,157 ✭✭✭spakman


    What do u think they're going to do with this info?



  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 77,253 Mod ✭✭✭✭New Home


    It depends on what their intentions are. If they're honest, nothing sinister. If they're not, they could use it to clone my SIM, steal my personal data/identity, etc.



  • Registered Users, Registered Users 2 Posts: 8,524 ✭✭✭AllForIt


    "One moment please. We’re retrieving your account data.

    If you’re still seeing this after 15 minutes, please visit our support page here"

    Getting this when I log into my account. I'm unable to carry out any tasks like turn on auto renew. Just get an error message. Logged in on the app and in a browser. Been so for a few days now. I activated a new replacement sim card not long before this happened. Feel it might have something to do with it. Anyone experiencing similar?



  • Registered Users, Registered Users 2 Posts: 13,373 ✭✭✭✭flazio


    The €12.99 plan now includes 5g coverage. No idea if older "for life" prices are also getting 5g.

    This too shall pass.



  • Registered Users, Registered Users 2 Posts: 3,452 ✭✭✭davetherave


    They have this in the terms and conditions


    30. 5G Access

    You can use 5G as a 48 customer only if:

       a) if you have a 5G ready phone. and;

       b) are on the €12.99 All Data, All Calls, All Texts plan (Subject to monthly fair usage of 200GB, 5000 minutes and 5000 texts). and;

       c) subject to you being in a 5G coverage area (see https://48.ie/coverage-checker for coverage details). The coverage checker is a guide and is not a guarantee of signal coverage. Outside of 5G coverage areas you will get 4G coverage in areas with 4G coverage (see https://48.ie/coverage-checker for coverage details).

       d) 5G roaming is enabled where available in destinations outside of Ireland.

       e) 48’s 5G service may be affected by a number of factors including but not limited to the number of people using the 5G service, maintenance and upgrades, faults from other networks, the weather, other environmental factors, or degradation.

       f) Your price plan data allowance or add-on data allowance and any out of allowance data usage will be used for all different types of mobile data available to you (for example 3G/4G/5G/areas).


    And this on the forum


    9. As an existing customer on a different plan, how can I access 5G?

    As a current customer on another plan, to enjoy 5G services, you'll need to upgrade to the €12.99 plan at your next renewal date. Simply Login to your My48 or click here

    A reminder that if you upgrade to the €12.99 plan, you won’t be able to return to your previous plan.



  • Registered Users, Registered Users 2 Posts: 12,558 ✭✭✭✭blade1




  • Registered Users Posts: 884 ✭✭✭PeterDuggan


    Shhh.



  • Registered Users Posts: 884 ✭✭✭PeterDuggan


    What's up with 48's website and app lately. Seem to be permanently off.



  • Registered Users, Registered Users 2 Posts: 282 ✭✭Sn@kebite


    The app didn't work for last 3 days for me. Seems to be ok for me now.



  • Registered Users Posts: 2,391 ✭✭✭robwen


    Clicked on the app just now when I saw the posts here & I had to update it to get in, but working fine when I did update



  • Advertisement
  • Registered Users Posts: 256 ✭✭Banjo Carney


    Daytime speeds of 2mbs for the last few months here. 50 mbs in the early hours so that means handset SIM card and settings are all good I presume. I don't rely on it for work or anything but surely the speeds should be better than that. There's a mast a mile away as the crow flies.

    Customer service just want me to check settings or sent me a new SIM card or both. I'm guessing my only option is to change provider at this stage.



  • Registered Users, Registered Users 2 Posts: 20,175 ✭✭✭✭cnocbui


    Might be your tower is congested. I'm rural and that was with only 2 bars signal strength, not to mention a non Irish server.



  • Registered Users Posts: 256 ✭✭Banjo Carney


    Yes I expect congestion is the problem as it's ok in the early hours of the morning. I don't think they're going to do anything about that though



  • Registered Users, Registered Users 2 Posts: 1,900 ✭✭✭Simi


    Try limiting to 4G under 'Preferred network type'. May seem counter intuitive but I get higher download speeds with 5G disabled. Could just be my phone has janky 5G or a signal strength issue.



  • Registered Users Posts: 256 ✭✭Banjo Carney


    Hi thanks for your reply. 5G isn't available so it's set to 4G



  • Registered Users, Registered Users 2 Posts: 481 ✭✭Spn744


    Does anyone have an old SIM card on the €7.99 or €10.99 a month deal? Looking to buy one off anyone that has one!



  • Registered Users, Registered Users 2 Posts: 13,373 ✭✭✭✭flazio


    What about the name and address attached to that old SIM? Doubt 48 would just accept a new name and address and just honour the old price.

    This too shall pass.



  • Registered Users, Registered Users 2 Posts: 481 ✭✭Spn744


    You can change that in settings, €7.99 price plan is valid for accounts that have previously had the deal!



  • Registered Users, Registered Users 2 Posts: 2,930 ✭✭✭beachhead


    The price might be available on the simcard if it was activated at e7.99 and kept topped up.Someone can tell me what is the max period that 48 allow between top ups.I'm on 70 days now.It could be 90 or even 150 as with Vodafone



  • Advertisement
  • Registered Users Posts: 40 MobileTester


    Gap between active memberships cannot exceed 6 months



Advertisement