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DPD Parcel Wizard - DPD Pickup

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Comments

  • Registered Users, Registered Users 2 Posts: 477 ✭✭glitterIsland





  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,181 Mod ✭✭✭✭whiterebel


    Your supplier needs to chase it from their end, and get a refund back from DPD if necessary. If it happens enough they’ll get rid of DPD. Nothing else you can do, the contract is between DPD and the sender.



  • Registered Users, Registered Users 2 Posts: 5 BABRICK


    Hey Everyone, I made an order from a seller on the 1st and my Order was shipped via DPD on the 4th. Since then the tracking states “Data Received” and hasn’t been scanned since. It usually gets a scan in Belgium then arrives in Ireland 2-3 days later however it’s now 4 days and nothing and still states only “data received”. I’m wondering and this happened to anyone before, will the parcel just show up in Ireland and just missed a scan for its outbound journey or because it wasn’t scanned it will be lost and never show up. First time DPD tracking hasn’t updated with this retailer. Any info would be appreciated thank you !



  • Registered Users, Registered Users 2 Posts: 14,049 ✭✭✭✭joujoujou
    Unregistered Users


    Retailer created a label, registered it in a system, but did not hand it over yet - that's most likely scenario.

    If I was you, I'd politely ask retailer if it's actually despatched or not.



  • Registered Users, Registered Users 2 Posts: 295 ✭✭ShayNanigan


    Angry at DPD at the moment... My parcel left yesterday and I thought it would maybe arrive on Monday. Woke up this morning to see there was a text message that they'd try to deliver my parcel by Monday, nothing else. When I checked the tracking, it said the parcel was in a van and would be delivered today. I never received another text message but when I checked the tracking half an hour later, it said the parcel would be here between 10 and 11 am. Needless to say they never arrived but the tracking says they tried to deliver and I wasn't home. I'd say the guy knew when he loaded the van that he wouldn't even try to deliver my parcel today. I would have been ok with the delivery on Monday but it's so annoying that I was here waiting for the delivery and hundred percent sure they never even drove past the gate. I hope they will be delivering it on Monday because there's no card, no email or text message with a link to reschedule or anything. I don't even know how to contact them (they've made it more difficult than before) and I've got a splitting headache now.



  • Registered Users, Registered Users 2 Posts: 295 ✭✭ShayNanigan


    Hahah, DPD basically calling me a liar now, saying the driver's scanner was pinged near my house and sent me a pic of the map which doesn't really tell me whether the driver was sitting in the van hundred meters from my gate or standing behind the gate post or wall a few meters away. It doesn't really matter though since the driver made no attempt to even get in. I guess pushing a button or calling the number on the parcel was too much. Today a stealth delivery guy delivered the parcel but I don't know how they do it to be honest. I was staring at the gate for fifteen minutes and had just turned my head away from the window two seconds earlier thinking "nothing yet" when I hear a knock on the door and before I could jump down the stairs, he's already at the gate. Luckily he did leave the parcel at the door. I don't know how he got in since I didn't let him in. It's getting harder and harder to receive parcels it seems. You have to have ninja skills to catch the delivery drivers.



  • Registered Users, Registered Users 2 Posts: 4,272 ✭✭✭Spon Farmer


    I need to have a parcel sent to a pick up point however for some reason anything I buy from that particular website cannot be redirected on the DPD app or website.

    Should I just use the address of the shop itself?



  • Registered Users, Registered Users 2 Posts: 295 ✭✭ShayNanigan


    Has DPD changed their policies or do they just like to mess with me? Now if I don't check their website constantly, I wouldn't be aware when my parcels arrive. No emails or texts anymore a day before a delivery. They send me a text message about an upcoming delivery 20 minutes before they're supposed to arrive. I remember a time when they would let you know at least a couple of hours before.

    What I find the most irritating thing is that they've got the same incompetent delivery guy back working my area MOD: <SNIP> Don't go there. he's just as rude and unreliable otherwise as he used to be. What's changed though is that now you cannot get in touch with the customer service as easily as you used to.

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 849 ✭✭✭Easten


    I think I must have a record now,

    Parcel picked up in Kildare on the 22nd of April to be delivered to Co. Clare, 11 days later and still not delivered. I checked the tracking and it is saying "We tried to deliver but we didn't have the correct address" What a joke of a company, what useless employees they have. I wouldn't trust any single one of them to run a bath tub now.

    O-O

    A butch of wasters, I'll never use them again. Customer is still waiting for the delivery. I can't see him giving me any more business after this.

    An Expensive lesson learnt now.



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  • Registered Users, Registered Users 2 Posts: 7,666 ✭✭✭The Continental Op


    Just noticed that a couple of items from Amazon are flagged as

    Delivery attempted 22 August

    Unfortunately, DPD wasn't able to complete your delivery and needs additional information to try again. We're sorry for the inconvenience.

    Here we go again, maybe a driver who couldn't be bothered to drive out to me to deliver - that definitely can happen, but if I remember correctly last time this happened DPD had put their own sticker over Amazons and removed the eircode and phone number.

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 5,265 ✭✭✭Yggr of Asgard


    I can't log onto my DPD Parcel Wizard account today (Monday 03 April 2023) on any device I try I'm getting "ReCaptcha Validation Failed".

    Well, there is no recaptcha displayed anywhere on any device.

    Anybody else having the same?



  • Registered Users, Registered Users 2 Posts: 5,598 ✭✭✭Hangdogroad


    Would not recommend using this company whatsoever.



  • Registered Users, Registered Users 2 Posts: 215 ✭✭Ce he sin


    Is it just me or are DPD a clueless shower?

    At this time every year I order some printed envelopes from a printer in Dublin. For the past three years DPD have cocked it up. Today the delivery that was promised never came. I used their track and trace which gave me this:

    They had the correct address. They had the eircode. They had my phone number. Any normal person would have used one or other of these. But no. Return to base. They did the same in previous years and on one occasion sent my packages back to the printer which took three weeks and ruined them.

    Anybody else with similar issues?



  • Registered Users, Registered Users 2 Posts: 545 ✭✭✭tiegan


    All couriers will do this when short of time, especially in December. Very frustrating!!



  • Registered Users, Registered Users 2 Posts: 4,272 ✭✭✭Spon Farmer


    I was going to get DPD to pick up a parcel tomorrow but I have no way of weighing it.

    Only thought of using DPD about half an hour ago. That is why I’m not prepared and weighing it is just not possible.

    Does anyone know if the drivers have weighing scales in the vans?



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  • Posts: 0 Elsa Short Vandal


    No they don't, but the parcel may have weight and dimensions audited and they'll hit you with a surcharge.



  • Registered Users, Registered Users 2 Posts: 3,790 ✭✭✭Irish Gunner


    ordered something from UK on online and stated on website for delivery to Ireland

    Delivery fees include all Tax and Duty charges where applicable. No additional fees will be charged on delivery.

    However dpd sent mail saying won't release unless custom paid

    is this right and can I do anything about it



  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,181 Mod ✭✭✭✭whiterebel


    Contact the sender, they'll need to sort it out with DPD



  • Registered Users, Registered Users 2 Posts: 9,224 ✭✭✭Doge


    When you're sending a parcel with DPD door to door, do they give you a 1 hour predict window for picking up the package?

    I know they do it when you're receiving a parcel.

    Thanks in advance!



  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,181 Mod ✭✭✭✭whiterebel


    For me they didn't turn up day 1. Then I cancelled as they said it would be the following day, and the driver turned up 20 minutes later. He had no notification of a collection for the previous day. Shambles.



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  • Registered Users, Registered Users 2 Posts: 17,076 ✭✭✭✭AMKC
    Ms


    So my local DPD service used to be great with a lovely friendly driver too but recently it has just gone crap. I have been waiting all day for an important package and still no sign of it. That's a whole day wasted. Very annoyed. How late do the drivers normally work till? Used to get a message saying the hour when the package would be delivered too but no now it's just the day.

    Live long and Prosper

    Peace and long life.



  • Registered Users, Registered Users 2 Posts: 11,844 ✭✭✭✭Jim_Hodge


    Got a delivery yesterday via DPD. Text said between 2.20 and 3.20. It arrived at 2.55.



  • Registered Users, Registered Users 2 Posts: 17,076 ✭✭✭✭AMKC
    Ms


    That's The way it used to be around here but not now.

    Live long and Prosper

    Peace and long life.



  • Registered Users, Registered Users 2 Posts: 295 ✭✭ShayNanigan


    Just in case anyone is struggling today with tracking info not updating, I've been told DPD is having some sort of a system issue. Apparently there are multiple deliveries that are not being tracked at the moment. So… it's either surprise deliveries today or no deliveries I guess!



  • Registered Users, Registered Users 2 Posts: 136 ✭✭user060916


    Does anyone know the set up Jysk use for deliveries by DPD? I have a dpd tracking number but they haven't received the parcels yet.


    Curious do they ship via DPD from a European warehouse or is it there own couriers to Dublin then DPD? Wondering what are the chances I'll get it this side of the weekend.



  • Registered Users, Registered Users 2 Posts: 136 ✭✭user060916


    Just in case anyone else is wondering, got the Jysk dispatch notification on Tuesday and just received notification DPD have received the parcels in Dublin today (Friday).

    Should be delivered Monday



  • Registered Users, Registered Users 2 Posts: 7,666 ✭✭✭The Continental Op


    Emails from DPD asking for my location? wtf! It's got an address hasn't it?

    The emails claims Amazon didn't supply my Eircode. Why would Amazon supply An Post my Eircode and not DPD.

    Anyway follow the link in the emails and put in my Eircode and location of house on map. DPD then want me to click either Cancel or Agree to my parcel taking an extra day due to my location.

    Been down this no Eircode road before. Last time this happened DPD stuck their own address label with no Eircode over Amazons address label that did have my Eircode on it.

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 1,119 ✭✭✭xpletiv


    Want to more raise awareness of DPD not following the practice that Irish Customs themselves said they should be following.

    My scenario is that I left my laptop in the UK at a recent work event. My colleague said he would get it couriered back over to me. Great I think! But then for some reason, he put a value on it. On DPDs website, it is extremely confusing as to what is happening with this, and in no way did it explain that VAT would get charged when putting the value on and there was no option to say it already paid for. Purposefully so it seems.

    On arrival to Ireland, I get the automated message about VAT due to be paid. As Ive bought and paid this in Ireland, Im not going to pay vat again.

    Called DPD - explained situation - they said I have to pay vat first and then get it refunded. I said, this is an item I have, and I have proof of purchase, and my plane ticket to show I was in UK. Said not possible, either pay or return it. They have not generated that 'MRP' number or whatever it is, as its still with DPD, it has NOT been set by customs. This is DPD doing this.

    Called Irish Customs - they have very, very clearly said to me, if I have proof of purchase from before and my plane ticket, that DPD need to cancel the VAT request and release item to me.

    Called DPD back - i actually got same person from before, but she was of no help, saying that it is not their business practice to amend orders in this way. I asked why this is contrary to what customs themselves have said, but she had no answer. So I politely explained that this sounds like a money making scheme by DPD and is contrary to what customs have said, and how can their business practice contravene what customs have told me directly. Insert south park "we're sorry" gif here. They will not alter it despite what customs said they have to. So formal comlaint going in about this practice. Said they dont offer this kind of service, just import export. Wild.

    I have refused and it and its going to be sent back to England. I'll have to get someone to physically bring it over, or get another courier.

    Post edited by whiterebel on


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,181 Mod ✭✭✭✭whiterebel


    As far as DPD see it, this is a computer being shipped over with a value on it. They would be in all sorts of bother with revenue if they started allowing things through without customs clearance. The paperwork should have shown a negligible value of maybe €5 as a return to the original owner. With Brexit you can't just send stuff back and forth. You may have the same problem with another courier. If DPD are charging VAT, it can hardly be a "money making scheme" as they have to pay VAT over to revenue. I wouldn't amend paperwork coming in for customs clearance. I very much doubt customs suggested that, either. Problem is you won't get a name from customs to stand over something like this, so DPD hold their ground. Having worked in customs clearance, I wouldn't blame them.

    Post edited by whiterebel on


  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,181 Mod ✭✭✭✭whiterebel


    MOD: accidentally transferred to online buying forum. Split away, title changed and transferred back.

    Post edited by whiterebel on


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  • Registered Users, Registered Users 2 Posts: 1,709 ✭✭✭JVince


    Aa above, it needs to be clearly stated at the time of shipping that it is an item being returned to the owner due to it being left behind.

    I find Brits just don't understand the concept that they must fill paperwork correctly for items leaving the UK.

    The fault lies with two people - the op for leaving it behind and the slender for not filling out a relatively easy form correctly.

    Dpd's system is automatic - as are most others. It goes by the information provided and does not second guess different scenarios

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 10,095 ✭✭✭✭cena


    This same thing happened to me but with AN POST.

    I bought a jersey from the States and paid all my duty chargers. I then sent said jersey to Scotland to get a name and number put on it,

    I was sent back to me a few days later and I got a text customs was due. 60 euros after I had already paid 100 when it came from the States, I had proof of purchase for customs, and they said I would still have to pay and I would get the money back. I have never heard back from anyone or got the money back

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 11,844 ✭✭✭✭Jim_Hodge


    Blame whoever posted it back to you from Scotland.

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 4,222 ✭✭✭NewbridgeIR


    Agree.

    Putting a value on it was a recipe for disaster.

    Most UK sellers / people don't seem to realise that we have to pay 23% VAT on imports from there. If you explicitly tell them that upfront, you may get a pleasant surprise when the package arrives.

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 7,039 ✭✭✭CelticRambler


    That's the "transformed" trap. You bought a bog-standard jersery from the States; you then exported "raw materials" to a supplier in Scotland so that they could provide you with a personalised garment. Two different transactions, two different applications of duty.

    I find Brits just don't understand the concept that they must fill paperwork correctly for items leaving the UK.

    It's not just the Brits, though. I find that there are a hell of lot of Irish that are still struggling to adjust to the fact that "our nearest neighbour" might as well be a strange land on the far side of the world as far as import-export rules are concerned. I think the Common Travel Area has shielded a lot of people from the realities of what it means for Britain to be a non-EU country.

    As an aside, as of last Friday, your Scottish jersey printer will now have to provide a product safety certificate and a nominated EU representative for all future orders.

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 10,095 ✭✭✭✭cena


    Can Just send them to my team mates in belfast

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 1,748 ✭✭✭rock22


    @CelticRambler "As an aside, as of last Friday, your Scottish jersey printer will now have to provide a product safety certificate and a nominated EU representative for all future orders."

    Does this apply to all retailers or just manufacturers? And is it checked as part of the customs process?

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 71,529 ✭✭✭✭L1011


    All retailers, and officially yes. It's to try stop dangerous tat getting in through the back door.

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 7,039 ✭✭✭CelticRambler


    All suppliers regardless of whether they're manufactuers, retailers or other intermediaries.

    All businesses in the supply chain have obligations related to product safety.

    The GPSR specifies obligations on different businesses in the supply chain including:

    Manufacturers (art. 9)

    Authorised representatives (art. 10)

    Importers (art. 11)

    Distributors (art. 12)

    Providers of online marketplaces (art. 22)

    Before a product is offered to EU consumers, whether online or offline, businesses must ensure that the product complies with applicable legislation. For example, manufacturers must conduct a risk analysis to meet the general safety requirement and document the potential risks and how they tackled them the technical documentation. All products covered by the GPSR, as well as by some Union harmonisation legislation, must have a responsible person in the EU. Its contact must be clearly indicated on the product.

    In case you are a business playing multiple roles in the supply chain, these roles are not mutually exclusive. Every company must meet all the obligations set out in the regulation concerning the product you are trading.

    I know that several small traders - especially in the custom craft sector - have simply abandoned selling into the EU until further notice. The major platforms got themselves compliant for everything in their "sold and supplied by …" catalogue, but marketplace traders are likely to be a bit hit-and-miss.

    I would imagine the controls will be done primarily as spot checks, but coming down hard on anyone not compliant; and in response to customer complaints.

    Post edited by whiterebel on


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  • Registered Users, Registered Users 2 Posts: 1,748 ✭✭✭rock22


    Thanks for the clarification.

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 4,103 ✭✭✭3DataModem


    The advice to "not put a value on it" is high risk, it means (a) its not insured and (b) you are doing fraud.

    As another poster said above, its a simple process for the UK person to say exactly what's happening i.e. a left-behind item is being returned to owner.

    It's a PITA, but that shows how simple the EU made things for us.

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 295 ✭✭ShayNanigan


    What is going on with DPD…? Parcel was supposed to arrive on Thursday but there was no updates the entire day until after 8pm. I suddenly received an email that the parcel was to be delivered "today" morning 9.40 which obviously would have passed already if it meant Thursday. I thought maybe they meant Friday but when I checked the tracking, it says that on Thursday around 8pm it was "on a van and due for delivery", no time slot given in the tracking. That was a few minutes before I received the email. The next update an hour later says it was held at the depot awaiting collection and the last one shortly before 11pm that it had returned to depot.

    Is DPD suddenly doing deliveries late in the evening? I don't know what is going on but this sort of trouble with undelivered parcels and delays always happens when our usual delivery guy is on vacation.

    Update:

    The parcel arrived this morning but I never received any message about it until it had already been dropped at my door. Either their tracking is all over the place at the moment or something else is going on with creative delivery times.

    The weird part is that the delivery time 9.12 did not even match the email they sent last night. If the email was referring to Friday (despite being sent Thursday night and stating "today"), the parcel arrived before the delivery time slot. Strangely enough, the tracking shows "delivered in safe place" before "on a van and due for delivery" stating a time slot between 9 and 10.

    I am guessing they are being creative with the updates although I'm not sure how you can pencil in scans. Or their system is completely broken right now. What's also weird is that I contacted the customer service, which was a pain to do, around 9.30 and the tracking showed no updates for the day at that time. After the agent told me it had been delivered already, the updates suddenly appeared.

    Post edited by ShayNanigan on


  • Registered Users, Registered Users 2 Posts: 1,119 ✭✭✭xpletiv


    I was OP here… my solution has been that I am going to UK for business in 3 weeks and collecting it myself there. Actually less of a headache to do that than ever deal with postage between again.

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 11,844 ✭✭✭✭Jim_Hodge


    Even less hassle to simply fill out the customs declaration properly before posting. Lots of people do it every day of the week.

    Post edited by whiterebel on


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