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Dispute with second hand car dealer over consumer rights

24

Comments

  • Registered Users, Registered Users 2 Posts: 18,496 ✭✭✭✭bucketybuck


    He can't wash his hands of it. But that doesn't mean the buyer gets new car warranty either. The judgement will fall in between based on the arguments made.

    If he plays it smart the OP will likely win his case, but he does need to skip past the consumer rights fluff and get to the meat of exactly why the dealer should be liable.



  • Registered Users, Registered Users 2 Posts: 1,216 ✭✭✭flatty


    What do you mean my numerous sources?

    Also, why are you muddying the waters with the "driving down the road and round the corner" when that isn't what happened here ?



  • Registered Users, Registered Users 2 Posts: 266 ✭✭sugarman20


    If the car developed a gearbox fault after 5000km then it's a lemon, and the dealer should sort it out.

    After doing 115k miles? Says who?



  • Registered Users, Registered Users 2 Posts: 266 ✭✭sugarman20


    You'd need to be Nostradamus to be selling cars these days!



  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter




  • Registered Users, Registered Users 2 Posts: 29,627 ✭✭✭✭HeidiHeidi


    That reminds me of the "the 15th pint must have been a bad one" line - if the 5000km were after another 100,000 km* had been done, you can hardly call the car a lemon.

    If a car with 100,000km on it drove fine down the road, and for another 5000km, I would consider the dealer to have covered his side of the bargain (unless as others have stated he knew of a problem - but a) how do you prove such knowledge and b) it still drove fine for 5000km)

    *I'm not remotely mechanically minded, and have no idea when gearboxes should be expected to wear out or fail, that's just by way of example.



  • Registered Users, Registered Users 2 Posts: 18,496 ✭✭✭✭bucketybuck


    I'll freely admit that I have never worked on Mercedes car, but I wonder what actual diagnosis has went on here?

    Is it a well known fault and they have skipped the diagnosis and went straight to "You always have to replace the box?"

    Does the garage not want to work on automatic boxes so jumped straight to "replace the box"? Sounds like they already farmed it out to a Mercedes dealer, did they just advise to replace the box because they aren't interested in messing about with 12 year old cars?



  • Registered Users, Registered Users 2 Posts: 18,496 ✭✭✭✭bucketybuck


    "the reason he would be liable is magic words".



  • Registered Users, Registered Users 2 Posts: 1,216 ✭✭✭flatty


    That would be my read on it too. I don't think a worn gearbox after 12 years is beyond the pale either tbh, depending upon previous driving and maintenance.



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  • Registered Users, Registered Users 2 Posts: 1,216 ✭✭✭flatty




  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter




  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter




  • Registered Users, Registered Users 2 Posts: 18,496 ✭✭✭✭bucketybuck


    There's nothing anything about them, its just a meaningless soundbite. You literally just said that he would be liable because of "law".



  • Registered Users, Registered Users 2 Posts: 5,374 ✭✭✭Padre_Pio


    If a dealer isn't confident with the car would hold up then why would he buy it?

    The dealer must have thought the car was sound. It wasn't.

    The issue is whether the fault was in the car when the dealer sold it. It's only been 2 months and 5000km, so the fault must have been already there. therefor the dealer unknowingly sold a lemon, and as a professional business he is liable.


    In my opinion, which is a useless as everyone elses here :)



  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter


    read the law, someone quoted it above for you

    you saying they would be liable for some unknown reason or not



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  • Registered Users, Registered Users 2 Posts: 18,496 ✭✭✭✭bucketybuck


    Which law? Which statute in Irish law applies to this case?

    Actually, don't even bother, been here before with this conversation, you lads can never, ever back up what you are saying. All you will do is the usual circular logic where you keep pointing at the sale of goods act and claiming consumer law applies. Its boring.



  • Registered Users, Registered Users 2 Posts: 18,496 ✭✭✭✭bucketybuck


    Nobody can say the fault was there or not until they can say what the fault actually is.

    For example, take a low mileage car, let it sit in a yard for months waiting sale, then ramp up high mileage on it immediately after buying. I could see those driving conditions resulting in a fault that wasn't in the vehicle at the time of sale.

    Just a hypothetical, but its why nobody can claim anything with certainty until the causal part is known.



  • Posts: 0 [Deleted User]


    It would probably depend on what would be reasonably expected of a 12 year old car with high mileage and significant discount on new.

    If you buy a 12 yr old car, with no optional dealer warranty, can you reasonably expect to get years of trouble free motoring? Highly unlikely.

    From my perspective, I would have to think some sort of a conversation was had between the op and the seller when the op was told there was no warranty on the car. The fact is, this is an old car by modern standards, and stuff breaks on old cars. It would be unreasonable to expect an old car, which probably has had a number of owners, to perform, and be as reliable as a newer car, that is the risk you take when buying an old car, and reflected in the lower price paid for it in comparison to a newer version.

    So far no one has posted any conclusive legislation that entitles the op to a warranty, or anything than what would be expected of a car of that age. The op had 3k kms of trouble free driving so it can hardly be claimed that the fault existed at time of sale.

    Op, you bought an old car, cheap compared to a newer one and unfortunately old cars break down, it would have been good of the dealer to sort you out, and you can ask a judge for help, but if someone here tells you that you are entitled to redress, they are bluffing. You are entitled to ask the SCC to rule on your claim, beyond that, it depends on whether the judge sides with you or the dealer.



  • Registered Users, Registered Users 2 Posts: 1,216 ✭✭✭flatty


    In a nutshell.



  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter


    this is why it needs to be decided by the courts, what is fair, I don't think 7 weeks is an unfair amount of time to expect the gearbox to hold up

    1 year no

    you know this

    its the same if you buy something new or old, if someone decides to not give you a refund on something you bought where will you end up

    The statues are laborious and often updated by this that and the other

    The facts remain that a dealer is not a private seller and the law is different in this regard

    are people disagreeing on this being the case?

    The problem with court is often this is beyond the small claims court and well then it can cost you money and you may not win



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  • Registered Users, Registered Users 2 Posts: 1,020 ✭✭✭boetstark


    Correct. A bit of advice for the Op. Go on solocheck or such website and determine who is the beneficial owner of the garage. Try taking a case against him personally rather than against the company. Small claims court can only issue a judgement against the garage. Garage refuses or ignores and it is handed to the County sheriff.

    Before this happens the garage can cease trading overnight and open under a new name , keep their "trading" name, and the judgement is unenforceable.

    These are known as albatross companies for obvious reasons.

    If a judgement is issued against the individual a lien can be placed against any assets he may possess. That should get him negotiating with op.

    Best of luck.



  • Registered Users, Registered Users 2 Posts: 2,232 ✭✭✭waterwelly


    Not really. If I paid €1000 for a car and the engine blows, the dealer is hardly going to pay €3000 to fix it.

    Realistically when you buy a second hand car for say €5000, that was €40000 new, you are getting it at a massive discount as you know full well there has been a lot of wear and tear and breakdowns will happen.



  • Registered Users, Registered Users 2 Posts: 1,020 ✭✭✭boetstark


    Sorry that's false information.

    What you are referring to is known as a trade sale. Ie a sale between two individuals of equal knowledge. Ie if the purchaser was another garage or a mechanic. I don't imagine the op is either.

    Sale of Goods supply of services Act is firmly on the purchasers side. He bought a motor vehicle whose primary function is to transport individuals from a to b in an efficient and safe manner. Not carry out its function for 3 months , cue merchantable quality.



  • Posts: 0 [Deleted User]


    You understand what a limited company is, don’t you?

    You are making a mighty leap that a garage will close down at the same time the op makes a claim over a 12 yr old car.

    The interweb really is full of crackpots.



  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter




  • Registered Users, Registered Users 2 Posts: 5,374 ✭✭✭Padre_Pio


    I agree with your example.

    In that case the dealer should refund most or all of the purchase price.

    If you bought a car for €1000, and the dealer told you it was in good shape, how long would you expect trouble-free motoring?

    1 month? 3, maybe 6?



  • Registered Users, Registered Users 2 Posts: 2,232 ✭✭✭waterwelly


    "The facts remain that a dealer is not a private seller and the law is different in this regard"

    Yes a dealer has certain obligations, but underwriting every possible fault on a 12 year old car is not one of them.

    The OP was given the option of paying €1500 for enhanced comeback in the event of a scenario like this occuring.

    He choose the discounted "no comeback" route and it has backfired.

    We bought a vehicle a couple of years back with 3 month warranty, we could have picked a 1 month warranty and paid a bit less.



  • Registered Users, Registered Users 2 Posts: 6,991 ✭✭✭ebbsy


    Being a purchaser of second hand Mercs over the years, the only thing I can be sure of is that I will be putting cash into them.

    NCTs etc do not matter a shite.



  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter


    and they aren't doing this

    you seem to focus on the absurd scenario rather than the common sense one

    the warranty wont even cover every fault possible on a 12 year old car

    there is no 'no comeback' route to choose here for the garage

    you take the warranty as insurance against the pain in the hole sorting it out yourself will be



  • Registered Users, Registered Users 2 Posts: 2,232 ✭✭✭waterwelly


    If I was paying €1000 I'd take it for a long test drive. If nothing showed up then I'd buy it expecting no comeback.

    It would depend a bit on the NCT, if it was valid for 6+ months having passed recently then I'd be happy to chance it.

    If it was out of NCT then I wouldnt buy it.



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  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter


    sure the NCT is pointless, the engine would fall out of it the next day as you only paid 1k for it



  • Registered Users, Registered Users 2 Posts: 1,020 ✭✭✭boetstark


    Sorry , incorrect again. Internet is full of individuals that think they hold more knowledge than others.

    I am probably more aware than you think you are of the structure and liability of a Limited Company , hence why I suggested it may be more productive to chase the director / directors.

    I never said that the business would close down. I said the parent company can cease trading overnight , name stays the same over the premises , trading name , and carry on. The judgement against the registered business is worthless.

    My point was trying to help the op based on past experience, not educate people out of their limited intellect.



  • Posts: 0 [Deleted User]


    Being aware, and understanding, are not always the same thing though.

    “A company is a legal form of business organisation. It is a separate legal entity and, therefore, is separate and distinct from those who run it. The company (and not the individual shareholders) is the appropriate person to be sued in the event that debts are incurred by the company which remain unpaid, despite demand. Once incorporated, the company will be required to file an annual return.”



  • Registered Users, Registered Users 2 Posts: 1,403 ✭✭✭PGE1970


    If the OP purchased the car from a limited company, the invoice or receipt will show this, then they can only pursue that company if they secure a judgment. A director is protected by the veil of incorporation. The over 100 year old precedent in Salomon v Salomon still applies.

    The veil can be lifted in certain circumstances but it wouldn't apply here. If they tried to sue a director personally (s)he would object and be awarded their costs.

    Sending out the sheriff can also have limited effect as they cannot simply go in and take stock from a forecourt.



  • Registered Users, Registered Users 2 Posts: 717 ✭✭✭Yeah Right


    You're correct, in general, on your first point.

    However, nowhere in the SoGaS Act does it specify that this applies ONLY to brand new products. The Act still applies if you are a merchant selling a second hand car.

    "Is a twelve year old car considered exactly the same as a brand new car?"

    In the Act mentioned, with regard to the selling of a product by a merchant, specifically the part about merchantable quality, yes, it is the same.


    @Designator

    Notwithstanding the above, you are on shaky ground. Yes you are entitled to a repair/refund/replacement at the vendor's discretion if a fault appears within a reasonable time after purchase. The words "reasonable time" are doing a lot of heavy lifting here, though. In your case, it is open to interpretation/debate/argument about what exactly constitutes a reasonable time. Ultimately, nobody's opinion matters a jot, bar the judge's. It could go either way, I suspect 5,000Km in three months is pushing it, but you might get a sympathetic ear.



  • Posts: 0 [Deleted User]


    We will have to agree to disagree.

    If the product is new and fails soon after purchase, the fault is assumed to have been there when bought. A 12 yr old car could be merchantable quality for a 12 yr old car, that would not be the same as a new car. Old cars break down, it doesn’t necessarily mean there was anything wrong with it, or it wasn’t merchantable quality when sold. The op was obviously aware that this is a used, old motor, realistically, the price reflects that. If you buy an old TV for €50, I suspect any judge would be inclined to say you knew what you were buying.

    Just to be clear, I’m not saying the op hasn’t got a chance of a successful claim, I am disagreeing with those who say he/she has a right to redress from the dealer.



  • Registered Users, Registered Users 2 Posts: 3,808 ✭✭✭irelandrover


    I agree with this to be honest. You're using the car more than average.

    Average amount driven in Ireland is about 17000km a year so you seem well over that.

    I'd say 5000km is a reasonable time to show the fault wasn't there when you bought it. Especially considering driving style can affect the gearbox.



  • Registered Users, Registered Users 2 Posts: 717 ✭✭✭Yeah Right


    Old cars do indeed break down. There is a reasonable expectation, however, that it won't break down within a minimum time period, or else it is deemed as defective and the vendor is liable. It's nothing to do with there necessarily being anything wrong with it at the time of sale, it's to do with the vendor's obligations as a vendor. He shouldn't be selling pieces of sh1t that are about to fall apart, there is an onus on him that he only sells goods, the quality of which he should stand over should the unthinkable happen.

    He has to do some due diligence before selling it. According to the law, if the clutch looks dodgy, he should replace it or mark it down accordingly while also letting the buyer know the clutch is hanging on by a thread. I'd bet good money that 90% of smaller dealers barely even give most cars more than a wash and an oil change, most of the time. They don't give a monkeys, especially the way the 2nd hand car market is these days. If the inspected clutch goes bang within a reasonable amount of time, he is still on the hook for it, even though he inspected it and missed it. It's his fault that he sold it/missed it, whatever way you want to look at it.

    The only reason laws like this ever came about, remember, is because of cowboys preying on unsuspecting people in exactly this manner. Put a new fuse in a faulty plug, sell the faulty telly, tell the customer to eff off when he comes back etc. This stuff was going on for years and it's only recently that the pendulum has swung the other direction.

    Anyway, it all boils down to personal interpretation.

    If the clutch went after 6 days, you'd expect a new one.

    If it went after 6 years, you'd never dream of asking for a refund.

    There's a line somewhere in the middle of 6 days and 6 years where your expectations shift and for everyone, that line is in a different spot. It all depends on where the judge's line is on the day.



  • Registered Users, Registered Users 2 Posts: 1,532 ✭✭✭con___manx1


    Would the same law work if you had bought the car privately?



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  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter


    and its not buyer beware when you buy off a dealer

    i mean what else is there to argue



  • Posts: 0 [Deleted User]


    There is a lot of distance between what some perceive as their lack of rights when buying privately, and their rights when buying an old car off a dealer. Some argue they have rights which simply don’t exist, like a warranty.

    Have you been reading the thread?



  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter


    not really though

    have you been reading it?

    what people have been arguing incorrectly is that they had no rights

    a warranty is also a promise as to the state of the product at the time of purchase, this is basically what you are getting with consumer law

    the ones the motor industry give also covers more



  • Posts: 0 [Deleted User]


    It is no such thing, and just another misapprehension. A warranty does not promise anything about the state of the product at purchase, it is an optional insurance type policy to which there is no entitlement.

    If someone has been arguing the op has no rights, it certainly wasn’t me. The op has a right to use consumer law to seek redress, but there is no right to that redress. The difference may be subtle, but it is important. It would be up to a court to rule on whether the op is entitled to redress from the dealer. But there is no doubt that the court would take into account the circumstances of the claim, and may conclude that the car worked when bought, drive for 3000 kms, and old cars break down. But it is up to the court to decide the level of redress, if any.



  • Registered Users, Registered Users 2 Posts: 3,894 ✭✭✭monkeybutter


    you are mistaken

    that is also what it means, in the case of motor industry it also includes what it covers, how long etc

    in consumer law you have an automatic warranty, 2 years 6 years whatever, thats the product is of certain quality

    people were arguing that he had no right, the car could go bang the next day

    thats why you read the thread



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  • Registered Users, Registered Users 2 Posts: 2,232 ✭✭✭waterwelly


    No but when you are told there is no warranty you know where you stand.

    There's a sliding scale of full warranty for a number of years on a new car, to maybe 12 months on a car say 5 years old to little to no warranty on an old car.

    The OP was fully informed by the seller of where he was on the scale.



  • Registered Users, Registered Users 2 Posts: 717 ✭✭✭Yeah Right


    There's a bit of confusion here, between the two terms. A warranty is something that is provided by either the manufacturer or the vendor, which is a promise that they will sort you out should things go awry. It usually costs extra on top of the purchase price, especially when dealing with second-hand items.

    A guarantee is something different, it's essentially a condition of being allowed to sell within the EU, enforced by the EU themselves. Anything being sold by a vendor within the EU comes with an automatic 2-year guarantee, whether it's brand new or third/fourth-hand.

    Using the data on this page, it looks like the OP is covered under EU regulations.

    If a defect becomes apparent within 1 year of delivery, you don't have to prove it existed at the time of delivery.............Second–hand goods that you buy from a seller are also covered by the minimum 2-year guarantee.



  • Registered Users Posts: 422 ✭✭Designator


    a lot of you still don’t seem to be able to differentiate or understand the fact that consumer law supersedes any agreement between seller and buyer that there is no warranty . So regardless of him telling me I had no warranty that doesn’t matter because consumer law states that a level or of warranty has to be provided when it’s bought from a dealer. It would be totally different if it was a private sale but it wasn’t .



  • Posts: 0 [Deleted User]


    No again.

    Under our consumer law you have 6 years to make a claim, that most assuredly does not mean up to 6 year warranty.

    I would appreciate a link to the legislation you are using for your assumptions on warranties, it most certainly is not in the sale of goods act.

    In the interests of saving time, and not prolonging anymore of this nonsense, I’m just going to provide a few links for you to read.

    https://www.citizensinformation.ie/en/consumer/shopping/guarantees-and-warranties/#:~:text=The%20main%20differences%20are%3A,you%20are%20buying%20the%20product



  • Registered Users, Registered Users 2 Posts: 46,389 ✭✭✭✭muffler


    100 posts from armchair lawyers and the OP is no further forward.



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