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Sky Stream has arrived in Ireland

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    #242
    cullenswood
    Registered Users Posts: 2,322 ✭✭✭cullenswood


    I've used my Netflix Turkish account on Sky Q without an issue



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    #243
    Nigzcurran
    Registered Users Posts: 2,811 ✭✭✭Nigzcurran


    Just realised there is no itv, looks like I'll be packing it back up and returning it ☹️



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    #244
    Nigzcurran
    Registered Users Posts: 2,811 ✭✭✭Nigzcurran


    First impressions are terrible to be honest. Have it connected via ethernet and it's now telling me I have no wifi connection and has just gone blank and is unresponsive.



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    #245
    icdg
    Moderators, Technology & Internet Moderators Posts: 11,720 Mod ✭✭✭✭icdg


    https://www.boards.ie/discussion/comment/121491839#Comment_121491839

    You have to realise with Stream you are essentially buying a cable tv package, it’s a closed system and you can’t manually tune anything. It has more in common with VM or Vodafone than it does with Sky satellite in that regard.

    No Irish pay TV provider has ITV1 & 2, VM has 3&4 alright, but with blackouts for some sport. Satellite is your only option if ITV is essential.



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    #246
    AndrewJRenko
    Registered Users Posts: 29,091 ✭✭✭✭AndrewJRenko


    https://www.boards.ie/discussion/comment/121491942#Comment_121491942

    Press and hold the reset button on the bottom of the box to reset it.



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    #247
    Nigzcurran
    Registered Users Posts: 2,811 ✭✭✭Nigzcurran


    https://www.boards.ie/discussion/comment/121492288#Comment_121492288

    It's packed away back in the box!



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    #248
    Nigzcurran
    Registered Users Posts: 2,811 ✭✭✭Nigzcurran


    20231214_175334.jpg

    Tried it again tonight to see if there was any improvement, clicked on a movie and got this! It's a ball of shite 😁



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    #249
    AndrewJRenko
    Registered Users Posts: 29,091 ✭✭✭✭AndrewJRenko


    https://www.boards.ie/discussion/comment/121495930#Comment_121495930

    Is your network connection a ball of shite?



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    #250
    Nigzcurran
    Registered Users Posts: 2,811 ✭✭✭Nigzcurran


    https://www.boards.ie/discussion/comment/121496004#Comment_121496004

    It's sky broadband and connected via ethernet but the box keeps telling me I've no wifi connection



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    #251
    AndrewJRenko
    Registered Users Posts: 29,091 ✭✭✭✭AndrewJRenko


    https://www.boards.ie/discussion/comment/121496585#Comment_121496585

    Haven't tried it with a wired connection here, but it works well over wifi for us.



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    #252
    Bellie1
    Registered Users Posts: 356 ✭✭Bellie1


    Contract finishingnnext month. Is this available to existing customers? Would like to try for a month



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    #253
    KildareP
    Registered Users Posts: 1,487 ✭✭✭KildareP


    https://www.boards.ie/discussion/comment/121495930#Comment_121495930

    This was an issue I had originally, albeit trying to redeem Discovery+. The Stream box shipped with an ancient version of firmware (QS009).

    The below seems a bit finicky but it does work to get the firmware to update (QS023) and working pretty smoothly since.

    https://www.sky.com/help/articles/sky-software-updates

    To run a software update:

    Switch the Sky Glass or Sky Stream puck to standby.

    Switch it off at the mains and unplug it.

    Plug it back in and switch it back on at the mains.

    Leave the Sky Glass or Sky Stream puck powered on for 30 minutes.

    After 30 minutes, switch the Sky Glass or Sky Stream puck to standby again.

    Switch it off at the plug and switch it back on again. There’s no need to unplug it this time.

    Press the Home button on the Sky remote.

    After a few seconds, the Sky logo will show on screen as the TV or Sky Stream puck starts back up. The software version will now be updated to the latest version.

    Post edited by KildareP on


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    #254
    AndrewJRenko
    Registered Users Posts: 29,091 ✭✭✭✭AndrewJRenko


    https://www.boards.ie/discussion/comment/121375547#Comment_121375547
    https://www.boards.ie/discussion/comment/121388166#Comment_121388166

    I see that Sky have updated their help texts to say; "If you have linked the wrong Netflix account to your Streaming TV (Sky Glass or Sky Stream) account, you'll need to contact Netflix directly to update it."

    https://www.sky.com/help/articles/uod-account-issues-netflix

    This suggests that I'm not the only one with this problem. It doesn't seem to make ANY sense to be referring the problem onto Netflix - How could Netflix be expected to control the account on a Sky box? Really looks like they're pushing this off onto someone else....



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    #255
    AndrewJRenko
    Registered Users Posts: 29,091 ✭✭✭✭AndrewJRenko


    And now the phone number for Sky seems to be completely unavailable - tried calling it from two different networks, and getting 'number unavailable' on both. WTF like...


    If you'd still rather get in touch, contact us on 03337591556. Please be aware we receive a lot of calls every day, so call wait times will vary during busy periods and opening times will vary by department.



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    #256
    Nigzcurran
    Registered Users Posts: 2,811 ✭✭✭Nigzcurran


    https://www.boards.ie/discussion/comment/121498466#Comment_121498466

    Yeah that number is a joke, this is the one I used 0818719819



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    #257
    fman
    Registered Users Posts: 401 ✭✭fman


    I think the 0333.. number is their UK number. They still haven't perfected targeting for Ireland.



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    #258
    AndrewJRenko
    Registered Users Posts: 29,091 ✭✭✭✭AndrewJRenko


    https://www.boards.ie/discussion/comment/121498989#Comment_121498989
    https://www.boards.ie/discussion/comment/121499093#Comment_121499093

    The 0333 number worked for me a couple of weeks ago, calling them from Ireland.

    Thanks for sharing the other number.

    Post edited by icdg on


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    #259
    icdg
    Moderators, Technology & Internet Moderators Posts: 11,720 Mod ✭✭✭✭icdg


    Mod: just to note, Mods have no jurisdiction over user names, if someone thinks a user name is inappropriate that needs to be taken up with the Admins.



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    #260
    SEPT 23 1989
    Registered Users Posts: 43,028 ✭✭✭✭SEPT 23 1989


    Playlist has disappeared

    tried turning on and off at the mains

    nothing happening

    any other solutions?



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    #261
    Nigzcurran
    Registered Users Posts: 2,811 ✭✭✭Nigzcurran


    https://www.boards.ie/discussion/comment/121515875#Comment_121515875

    That playlist setup is a bit of a mess. Unnecessary complication of something that should be so simple to sort out



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    #262
    Butson
    Registered Users Posts: 817 ✭✭✭Butson


    Have added 3 programmes to the playlist over the last couple of days.

    1 BBC, 1 TG4 and 1 Virgin.

    None of them are there.

    Joke.



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    #263
    Doomofman
    Registered Users Posts: 1,093 ✭✭✭Doomofman


    Anyone else having issues with Sky Stream at the moment? Internet is working fine but box keeps dropping out (ethernet connection)



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    #264
    Nigzcurran
    Registered Users Posts: 2,811 ✭✭✭Nigzcurran


    https://www.boards.ie/discussion/comment/121519027#Comment_121519027

    I cancelled mine after 5 days, have sky q being installed next week. We had the puck connected via ethernet but the box kept saying it had no wifi connection



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    #265
    PSOC_2020
    Registered Users Posts: 11 ✭PSOC_2020


    They have a marketing company that dont give up ringing you until they have you roped in. My biggest issue with them is that they promised me that I could record all home stations, including BBC etc. I asked if they have ITV and he said yes, UTV... In the end, pure dishonest. Fact is they try and connect your playlist to all the TV players. The only one that somewhat works is RTEPlayer (although News doesn't link for some reason). Sky News works. You can add a BBC program but then when you try and play, nothing happens because you cant link to BBC IPlayer in Ireland. If you pause Live TV, the pause only lasts about 5 mins before it restarts again. Only real benefit I got is Netflix which I never had before. This works well but only on one device.



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    #266
    AndrewJRenko
    Registered Users Posts: 29,091 ✭✭✭✭AndrewJRenko


    https://www.boards.ie/discussion/comment/121524938#Comment_121524938

    My experience is different. I tested the live pause yesterday, and it lasted longer than five minutes, on C4. What channel did you find the five minute limitation on.

    I've also added C4 and Sky shows to my playlist, and both work flawlessly. The only one I had difficulty with was one particular BBC show. I was able to add it to the playlist, but I couldn't play it back on demand, or use the 'watch from start' facility.



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    #267
    JDxtra
    Registered Users Posts: 5,912 ✭✭✭JDxtra


    Seems people are not loving this device, especially if you depend on the ability to record reliably. That would not bother me too much as I rarely record, but some friends & family do, and it absolutely would not work well for them.

    It's a shame they don't allow BYOD (bring your own device). I use Apple TV devices around the home, and from what I understand the Sky Stream device is somewhat sluggish and underpowered in comparison.



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    #268
    icdg
    Moderators, Technology & Internet Moderators Posts: 11,720 Mod ✭✭✭✭icdg


    Most pay tv providers will not allow that. I am a fan of the Apple TV too, but I have seen enough comments on eir TV on these forums to know that love isn’t universally shared - a lot of hate for the Apple Remote in particular (which I personally love) which is why eir now ship their Apple TV’s with a more traditional remote.

    But an Apple TV based solution would not solve the recording issue, as it doesn’t have a HDD.



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    #269
    brady12
    Registered Users Posts: 1,163 ✭✭✭brady12


    I keep adding match of the day to my play list but it's never there when I go in . Yet match of the day 2 episode is always there each week . wtf . Still having to use dodgy box to watch back sat nite motd



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    #270
    fman
    Registered Users Posts: 401 ✭✭fman


    Match of the day is a strange one. I checked and it is downloadable from catch-up on Sky Q so that shouldn't be any weird rights issue.

    One of those oddities that sky takes an age to resolve.



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    #271
    radius345
    Registered Users Posts: 55 ✭✭radius345


    Match of the Day not being available on catch up is really annoying as it was available up until about two weeks ago.

    It was great to be able to watch it at a time that suited if you missed the live broadcast.

    Hopefully this is an issue that can be resolved soon.

    On the whole, we are in our second month of using Sky Stream and can honestly say we are finding it to be a really good service overall. We had a FTA box and it was fine but you really do notice how much better the entire UI and experience is with Sky.



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