Virgin Media Cancellation deals

Just rang them and they said to recycle it ourselves 🙄

Gave VM my 30 days notice 28 days ago.They then sent me a txt offering me a half price deal.Rang them the day before cut off to say I will take the deal.Girl said no problem I will put that through.Comes back to me saying your account is already cut off and I need a tech to call to my house to reconnect me and that wont be till 1/2/24

She said I will give you the new customer deal for the inconvenience but still wont have a tech out till Feb.You couldnt make it up!!!

Their fault they cut me off(she admitted that)and have been nothing but unhelpful and rude.

I have been with them since I moved into the house(7yrs) and they have pissed me off rightly

Waiting on a call from a manager which i know will never come.. w*nkers

Cancelled and have Sky coming Monday to install fibre 500mb and sky Q on €55 per month deal.

3 family members are out of contract in Jan/Feb and all will be coming to Sky(becuase every year I ring up for them)

Shambles..

Exactly… they always did it from their end.The excuse I was given is that everyone will be moving to the 1GB speed from next year and the fact that I was cut off I couldn’t go back on the 500mb I could only start on the 1GB and a tech needed to sort it.

Figure that out for yourself as I am still in shock.Running around trying to get a temp WiFi solution till it’s sorted with Sky.

They didn’t give a s**t tbh

I work from home aswell and had to get a 3 modem in the mean time which is terrible.Even the EV charger is run off the wifi network to activate it.Was up till 1am trying to get to reconnect to terrible 3 modem to actually start charging the car which was at 1%

Throw a 3 yr old screaming about peppa pig not working on her tablet adds to it!!!

Never again and I am being caught like this.. ever

Can I ask you a question?

Will sky but their modem at the same point of where virgins connection was do you know?

Coming Tuesday,she tried to have a go but was put back in her box sharpish when I told her she can do the song & dance next year when renewing.I hope he installs where Virgin point is(behind the tv) as I dont want a modem in the hall.

I am about to do the same. Can you tell me what TV box you got this time? I have the impression that they are moving away from the TV360 to the streaming type box.

I did get offered 12 months half price after declining 6 and 9, but they insisted that it would require a fibre install. I considered the options, not all but to summarise:

They do have fibre at my location, and so do siro.

If they do the install and use their own fibre, I potentially face another fibre install to change later.

The VM fibre ONT boxes are terribly large in size.

If I were to go with siro-based knowing I was buying from a siro reseller, it's such a simple switch later to another provider reselling it.

I went with slro-based, same speed as the half price VM for 5 euro less per month, 12 month contract and simple change if needed, plus I know that it won't require an installation if I change. I also know exactly what I'm dealing with for handling a small duct blockage. VM could be similar or indeed a lot worse, and changing later could mean having to get siro anyway.

"Our broadband only pack is up in a month and we called yesterday and got the 1gb speed renewed for €40 for 8 months and 4 at 80.

12 month contract"

they get you on the discounted deal but then a high price post-contract

Yeah having the exact same thing as a few above so sort of glad to see it isn’t just me… no real budging on a discount, €84 is what was offered and she said on the phone €10 for the sports package on top (though didn’t include or mention it in the email……)

so going to go ahead and cancel. Way better value elsewhere now.