SIRO - ESB/Vodafone Fibre To The Home

We were 15 years with 'regular' broadband from Vodafone and never had any trouble. We recently changed up to the new SIRO service and the internet drops quite often now. It only drops for a few minutes, but I work from home, so calls get dropped and it's annoying. It also drops late at night, midnight or so.

But when it drops, you don't know whether it will be a few minutes or longer.

Anyone know if this is on the Vodafone side or the ESB? You'd think they would have this stable by now.

I've had SIRO \ Vodafone for 5 years and its been rock solid. Never completely lost it while I was home but have had a few slow downs or high packet loss (very infrequent like maybe once in a year or so).

If only their billing could be so reliable. 😒

No point, they did every estate around me but never came into mine. Open Eir have laid fibre almost 2 years later, I'm still with VM. Are VM only offering you 100 meg? I don't think siro deal with the public directly it's all done through resellers.

Very frustrating position to be in. I wouldn't like to be depending on any kind of mobile provider for BB especially WFH. At least with your 100meg it's very reliable, for me reliability is king.

If you're already getting 100mb then starlink isn't going to be a significant jump.

Tbh, I have very rarely seen game changing anything above 200mb. Usually you'll still get buffering on services like Netflix or YouTube even with 1gb. If you care about getting a download done in 14 minutes vs 20 minutes then, OK? You saved 6 minutes or whatever. As another poster said, I would take reliability and consistency over an extra few 100mb any day of the week.

agree - i ditched iphone when it was still #5 😊

I am all hands for wired connection (LAN or WAN ), however, if its only up-to 100mbps vs MBB ~200Mbps then cost comes along with other factors

I am with three, long time, and as long i can manage to get mine ~190/60 and have no problems with congestion(i do sometimes have bad days too, 130/60) it financially works better for me on mobile.

That is my personal view at this moment and might not work for everyone.

Is the ont going offline or is it VF itself going offline. Will changing providers actually help do you think? VF have gone to the dogs the last few years especially their fixed line BB whether it's ADSL, fttc or ftth their service is just gone terrible.

The ONT will normally only go offline if there is no signal from the ISP. However if the ONT goes offline and there is a signal then disconnect the unit from the mains for 30 seconds to reset it and this may resolve issues. If not then the unit may become defective and need to be replaced.

As for the outages mentioned these apply to all providers but normally at nght around 2-3am. If happening during the working day then follow up with your provider as to why.

Well this is what the website says but I'm not sure I can trust Vodafone in particular.

If you’re switching your broadband service from Sky to a new provider, rather than cancelling/ceasing your services completely, you can normally place your order without contacting Sky.

Okay, just in case anyone needs this information in future.

If you telephone Vodafone to make the order, they do take the UAN. They initially say that they make the switch with Sky but when later reading the order script they warn you to contact Sky to cancel yourself as some providers continue to charge.

I did call Sky and they seem very professional. They said that the billing would stop when the switch occurred and that I didn't need to call.

It was just so difficult trying to find a number to call to make the cancellation. So many numbers that Google threw up were dead and Sky's help function also leads you to a dead end. Eventually I got through on (0818) 904 172.

The way this industry operates is scandalous.

After a bit of a long running saga with Siro in Cork City, I got a phone call from a very nice build engineer this morning who told me that he'd had a look at my house yesterday & they had two options to run a connection. Seems I might have it in a month or two. This started in April 2019 when I got a letter in the door saying Siro was available & ended up in April 2022 when they told me it was impossible to connect my house.

Seems you really need to get hold of someone who's actually physically in the area, I sent an email to their buildsupport email address with a full list of my many interactions with them & that seemed to have move things along. Moral of the story, don't give up 🙂

Add inflation + 3%.

Yes, but.

Around 5 years after I got a letter saying Siro was on the way, they are finally going to connect me in the next few days. It took a lot of back & forth via email to get hold of someone local in Cork city who came to take a look & came up with an option of running a cable over a lane-way to connect to the gable of my house. Until then I was told it wasn't possible.

Email them back and ask them. They skipped my estate as well as everything is underground, luckily open eir moved in and using their own ducts they brought in fibre.