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How would you sort out Hospital A&E Crisis - Long waiting times- trolleys in corridor's etc

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  • Registered Users Posts: 9,148 ✭✭✭Cluedo Monopoly


    More beds and more frontline staff. Pay them more.

    FFG have let the capacity and staff levels fester so long that many of our best healthcare workers have left.

    What are they doing in the Hyacinth House?





  • I have MS, symptoms got abruptly worse, MS society advises contacting nurse team. This is the response…

    *GP is not in a position of expertise to handle sudden immobility that confines you mostly to bed

    * A&E put you in a chair 15 hours plus and tell you to go back to GP and contact MS nurse team

    Rinse and repeat.

    We are waaaaaay under-resourced in ALL areas of health service.



  • Registered Users Posts: 11,794 ✭✭✭✭Andy From Sligo


    @Big Bag of Chips - I like your posts here and it makes sense , but your very brave arent you discussing things to do with your place of work on a public discussion group - just wouldnt like you to loose your job or anything over it, or are they cool with things being discussed like that out of work and inside issues shared?



  • Registered Users Posts: 878 ✭✭✭cosanostra


    The A&E system is completely abused, there needs to be a societal change in how people view it, that includes GP's who are very trigger happy when it comes to referring people to A&E, like people with minor injuries that could be treated in the surgery or medical complaints that can be done through the gp referral system or indeed diagnosed and treated by themselves. A&E's across the country are full of people who don't need to be there, it should be treated as a place to go as a last resort when every other option has been exhausted. People are now actually phoning 999 as presenting to A&E via ambulance gets you seen quicker that's the kind of attitude that needs to be sorted. So basically a societal change of view to what A&E is and GP's Rolling their sleaves up it might be an idea to remove blood tests and vaccine's from the Gp's and have standalone clinics for that sort of stuff



  • Registered Users Posts: 2,026 ✭✭✭Sheep breeder


    A couple of things about hospitals, firstly the security are not fit for purpose to handle trouble and are mostly older and unfit and spend most of the time on their phones, secondly to try ring a section in a hospital is crazy nobody answering phones and all on voice mail, today at 11 o’clock rang crumlin for a secretary who’s voicemail played out of the office till the 4th of January and ring back next week when she would be back in the office. Letter from another hospital with the number for outpatient department on it, is in a office for storage where nobody works in, too many getting away with swinging the lead, consultants get away with murder and in 6 visits over two years to Vincent’s hospital have never seen the consultant only his junior and still on a waiting list for surgery because won’t go private where the consultant will see you straight away. It’s a three tier system of medical card, private or the working queue.



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  • Registered Users Posts: 11,794 ✭✭✭✭Andy From Sligo


    yeah , your post resonates a lot .

    Just before christmas I was told to phone a number "You need appointments you can phone them on xxxxxx" - I phoned and got a message "this number is not available, please dial again carefully" - so I phone back original person and said "Can I just check that number you give me again please because it says this number is not available please hang up and dial again "Oh she says you get that message when they are on another call !!"

    An awful lot of money might get wasted on admin, over the years I have got 2 duplicate letters in the post for the same appointment and thats happened a few times.

    and yes I have heard that before where people have been on medical card and only seeing the consultants junior/associate and not the consultant themselves and then going private and actually seeing the consultant then... and fast



  • Registered Users Posts: 13,375 ✭✭✭✭Geuze



    HSE headcount has risen and risen.



    In four years, the HSE headcount has grown by 25,000.

    We are pouring money into healthcare.



  • Registered Users Posts: 465 ✭✭ottolwinner


    (Maybe off topic slightly)

    I often think if someone wrote a computer game of the current health system like those where you build your castle and grow your crops and build a city. Would. Any players be able to produce a model that would be efficient and see a fall in waiting times.

    kind of like a flight simulator programme.



  • Registered Users Posts: 86,118 ✭✭✭✭JP Liz V1


    We need more staff working in healthcare, perhaps cut the big salaries and pensions of government ministers and HSE top brass and put into getting more on the ground healthcare staff

    GPs and Southdoc (out of hours service) have to start seeing more patients instead of sending to A&E with minor issues

    A competent government minister holding the portfolio of health also is needed



  • Administrators Posts: 13,975 Admin ✭✭✭✭✭Big Bag of Chips


    Thanks for your concern Andy, but I'm anonymous here. I'm also not giving away any state secrets. The hospital is run as well as it can be in the current situation. There is a national bed crisis. UHW isn't unique in that regard. They are doing somethings very well. But there are challenges in every area.

    They have improved ED through various means. The staff do excellent work with the tools given to them. Every year there would have been an element of cancellations and bed capacity around flu season etc. COVID has also contributed to this. I'm not saying my explanations are the only reasons ED in UHW is working, as per that article other processes have also been put in place. But the fact is there is a national bed crisis. UHW isn't exempt from that. And patients are having surgeries cancelled. The consultants are frustrated, but not much they can do. An ED admission is generally given priority ahead of an elective admission.



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  • Administrators Posts: 13,975 Admin ✭✭✭✭✭Big Bag of Chips


    today at 11 o’clock rang crumlin for a secretary who’s voicemail played out of the office till the 4th of January and ring back next week when she would be back in the office.

    She may be out sick! Secretaries tend not to get cover when they are on leave. She may have had some leave to take over Christmas, and has been sick since. There's a lot of illness around at the moment.



  • Registered Users Posts: 10,986 ✭✭✭✭Tom Mann Centuria


    The knock on effect of bigger hospitals like UHW being full, is patients waiting for transfer in smaller hospitals wait longer.

    Nothing much UHW or Vincents or wherever can do, but it means beds are blocked in the smaller hospitals, sometimes for over a week, waiting for more specialist care and the best management in the world in the smaller hosptial can't shift those patients, adding to ED backlogs and patients sleeping on corridors.

    Oh well, give me an easy life and a peaceful death.



  • Registered Users Posts: 13,375 ✭✭✭✭Geuze



    The HSE have grown by 25,000 staff over four years 2019 to 2023, that seems like plenty to me.

    Cutting the pensions of 15 people is a drop in the ocean compared to the 20bn+ spent on the HSE.



  • Registered Users Posts: 12,465 ✭✭✭✭mariaalice


    Has the population of Ireland grown in the last few years? do we have an ageing population?



  • Registered Users Posts: 12,465 ✭✭✭✭mariaalice


    A massive increase in CTs and diagnostic equipment in all hospitals, every A&E to have an urgent care center and an enhanced GP type of service in the A&E much more enhanced and more targeted tirage led by a nurse practitioner with the right to admit patients or discharge to a nursing home or initiate a home care plan, treatment at home with a specialist team that go to the person's home, or falling that treatment from a nursing home with a specialist team consultants leads but the consultants will use online zoom type consultation once the person is home or in the nursing home.

    Better GPs, better community service, and procedure-only hospitals.

    Post edited by mariaalice on


  • Registered Users Posts: 2,026 ✭✭✭Sheep breeder


    The message is for the 4th yesterday was the 8th, rang the other secretary who was also out of the office till the 8th and this is the norm.previously we had a letter for a X-ray appointment and when we arrived at the department were told no X-ray was booked and had the letter given at reception and would have to go home, had to go look for the surgeon to get the X-ray sorted, before Christmas went up for appointment as per surgeon on previous visit and the letter came two days after attending the clinic, Crumlin do not do emails for appointments, anybody dealing with admin will tell you it’s a disaster they are stealing a living on the backs of sick people.



  • Registered Users Posts: 366 ✭✭csirl


    The restrictions on the number of people who can study medicine in the first place and the limits on the number of consultants - so as to ensure that existing consultants are always in demand and can charge large fees cannot be underestimated.

    Why are people waiting 14hrs in A&E? To see a doctor/consultant often only for a few minutes.

    Why are people waiting months/years for an appointment with a consultant?

    We"ve a dire shortage of GPs, but 1,000s of dissappointed school leavers who dont get into medical courses.

    I have a fear that the only impact of the new childrens hospital will be a more comfortable environment for people to wait rather than shorter waiting times.

    The throughput of the health system i.e. rate at which people get treatment is entirely dependent on the number of doctors/consultants. Increase the numbers being trained/hired and waiting times will drop.

    My anecdotal story. I once had to bring a family member to A&E in downtown New York while on holidays. The hospital didnt have a large waiting room ala Irish hospitals. Was seen to immediately by a consultant who had New Scientist articles about his discoveries framed on his walls. Paid in cash - the cost was less than my local GP costs per visit. When I remarked to the secretary that the cost was very cheap, less than a GP in Ireland, she actually took offence saying that there's no way a doctor in Ireland is charging more than an world renowned consultant in Manhatten!



  • Registered Users Posts: 12,465 ✭✭✭✭mariaalice


    Diagnostic only centers as well, they would do bloods, CTs, Xrays and the results sent to the consultants. They would in every large town. A few of the larger ones would have a Pet scaner as well.

    No need for outpatient appointments for xray ect to be in a hospital. There needs to be a major mover to the community for all sorts of medical related issues and a massive investment in what's known as tellyhealth.



  • Registered Users Posts: 2,026 ✭✭✭Sheep breeder


    Just an example of what your thinking about, our daughter had an MRI done in cherrywood outside of hospital to speed things up and was sent back to Crumlin with urgent attention required asap marked due to a problem showing up and 3 months later at the appointment this was only looked at on the day for the first time and then panic station as this should have been done straight away and would have saved the child 3 months of pain and black outs, surgeon response this should have been highlighted straight away and someone f…. Up. Just look at the temple street surgeon who was doing his own thing the way it is brushed under the counter and move on. Nobody is accountable in the HSE.



  • Registered Users Posts: 5,886 ✭✭✭Chris_5339762


    Everyone is saying to move to a 24/7/365 roster, but don't forget the current staff will just simply not accept that. It is in peoples contracts, yet, for everyone younger than about 40, but that just won't happen.

    Even if everyone said ok, you'd need need about 30% more staff across all disciplines to actually do it. Maybe more.



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  • Administrators Posts: 13,975 Admin ✭✭✭✭✭Big Bag of Chips


    My point is the secretary whose out of office says the 4th could have been due to return to work from her annual leave on the 4th, but is now out sick. Unexpected leave happens. There is a lot of illnesses at the moment. Every second person is choking. Secretaries in general don't get cover when they are on leave. So if she's out sick then her desk is left empty. Her phone is not picked up. Her voicemails aren't checked.

    When she returns after say annual leave plus 1 week unplanned leave there could be 100s of voicemails, 100s of emails. Not to mention the phone calls that she does answer from irate patients saying "I've been trying to get through for a week".

    If you cannot get an answer on the phone number you are ringing call the hospital switchboard. Tell them there isn't reply from that particular secretary and ask to be put through to another secretary in the department.



  • Registered Users Posts: 29,256 ✭✭✭✭Wanderer78


    ...its clearly obvious, its clearly not enough, of course it has helped, but we re clearly still in a seriously escalating situation.....

    whos everyone! i certainly dont, and nobody has ever mentioned this to me so.....

    not everyone needs to work shifts, shift work is extremely unhealthy, forcing everyone onto it, would more than likely lead to a significant rise in sick days, burn out, and on and on and on.......

    of course there needs to be 24/7 care, but.....



  • Registered Users Posts: 1,141 ✭✭✭airy fairy


    24/7/365 service. Scheduled working rosters for everyone in the health services, from admin to consultants.

    An elderly relative had to wait from Thursday afternoon to Weds as an inpatient, to get a scan. Meanwhile hospital almost closed down at the weekends. Such a waste of a bed.

    Cancer treatments to run 24/7 also. None of this bank holiday and weekend everything stops lark.

    Care home and recovery units for those who are no longer sick, but need to regain strength to get back home, rather than blocking up hospital bed for surgeries.

    Stop newly qualified doctors and nurses heading abroad straight after graduation. Part of their education package should include a contract that requires them to work 3 years in the health service here before heading away.

    Employing more nurses aids to assist in chores like changing beds, showering, assisting patients in feeding etc.

    And obviously, make pay more attractive to the nursing profession. Not so much to attract the wrong type for the wrong reason, but at least enough to cover day to day life.



  • Registered Users Posts: 1,917 ✭✭✭randd1


    First off, tackle obesity in society in a big way. Fat shaming, price increases on high fat/high sugar food, whatever. The amount of problems it causes is unreal, and the amount of check-ups, scans and such that are required by it has to have a serious impact on services. An unhealthy society is always going to put a strain on a health service.

    Second, if you're a private doctor/consultant, use your own private facilities. Unless you're committing 2/3 of your time to public patients, no private doctor should operate out of public run facilities, it happens way too often. On a related note, private doctors should have to take on a percentage of patients that are public, even if it's one/two days a week.

    Third, slight pay increases for nurses/junior doctors.

    Fourth, develop a course to train chemists/pharmacists for basic medical services, taking bloods/urine/blood pressure and other such generic things so that people aren't unnecessarily clogging up waiting rooms.

    Fifth, cut down un the unnecessary crap that's not needed. You don't need a marble statue costing 100K in the waiting area, or spending hundreds of thousands on paintings/photos/frames for the hallways, no solid oak tables carved for over a century by blind nuns in Tuscany for the boardroom when something from IKEA might do the job. You'd have expect some wastage, but not stupid spending as happens. And put that money into having the best equipment available.

    Sixth, reduce the general temperature by one degree throughout the hospital. That would have a fortune on heating, which can be put into hiring a few nurses, even part time.

    Seventh, Anybody that ends up in A&E for a drug overdose or needs their stomach pumped from alcohol, pays full whack for everything regardless of medical card/financial situation, even if it amounts to thousands. If you can afford to get so messed up to the point hospitals are wasting valuable time and resources on you, then you can afford to offset the cost.

    Nothing major or dramatic, but a start.



  • Registered Users Posts: 10,358 ✭✭✭✭tom1ie


    Maybe we could make doctors deal with patients on the public waiting list as opposed to making them pay a fortune to go through the private, to see the same doctor, so that they won’t be waiting over a year at least, to be seen on the public.

    It’s an absolute scam and not much is reported on it.



  • Registered Users Posts: 29,256 ✭✭✭✭Wanderer78


    control, control, control, definitely wouldnt cause a rapid rise in young people leaving the country, increasing our aging population, and all that entails....



  • Registered Users Posts: 12,465 ✭✭✭✭mariaalice


    Your contradicting yourself, doctors are to be the type to have articles published in Nature while simultaneously entry requirement to a medical degree are to lowered so we can train more doctors.



  • Registered Users Posts: 366 ✭✭csirl


    Dont get your logic. The fact that world renowned consultants in NY are cheaper than Irish GPs does not equte to meaning that all doctors have to be world renowned. If anything, it actually suggests that the fees in Ireland should be cheaper!

    Nobody is suggesting lowering the entry requirements for medicine. The points are NOT the entry requirements - they are only indicative of demand. Medical course entry requirements are e.g. having above a specified matk in various LC subjects, or in the case of graduate entry, degrees in certain subjects. 1,000s of people with well in excess of these requirements fail to get entry to medical courses solely due to demand and NOT because there is a shortage of qualified applicants.



  • Registered Users Posts: 2,026 ✭✭✭Sheep breeder


    Agree what your saying, in a previous post above I have been attending for 3 years and only once seen the consultant and that was after requesting to see him on the day and at previous appointments was told if i wanted I could see him personally at his clinic in blackrock which was €400 for consultation. Having worked all my life and paid taxes as public patient surly should see the person assigned by the HSE to look after your health problems.



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  • Registered Users Posts: 870 ✭✭✭DarkJager21


    Minimum charge for A&E applied to EVERYBODY - too many people entitled to free visits clogging the departments up for minor stuff they could go to a GP about.


    Opening of aftercare facilities for older patients - a lot of beds taken up by elderly either waiting for placement in a care centre or just refusing to be discharged. Should be removed to a seperate facility as soon as possible once hospital intervention no longer needed, freeing up beds.


    Reopening satellite hospitals to relieve the pressure on main site - UHL in particular would benefit massively from having Ennis/Nenagh/St Johns as supporting centres instead of funneling 3 counties worth of patients in to one A&E



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