Hyundai Tuscon WARRANTY - Automatic gearbox not covered under 5 year warranty

I will do.

To top it off the partners aunt had ordered a new Hyundai automatic before christmas. Hasn’t received it yet. If this was known before that there would have been one less purchase

Sorry slow on giving an update here. Family member passed away

The car is still in the garage waiting on parts over a week now. No curtosy car given either under the warranty either.

Hyundai Ireland were very unhelpful last week. Raised a ticket. Asked for more detail which was provided and closed the tickets with no response at all to the issue raised in hand. Getting the run around.

Got onto the garage to contact Hyundai Ireland to respond. With a response two days later

saying the mentioned car was in the garage under repair!!

that was it… very helpful update…

frustrated beyond belief now replied to Hyundai Ireland telling that this will be escalated.

No. The garage is saying that this part is covered up to 20k only..

Hyundai or I mean Hyundai Ireland to deal with are horrendous.

Won’t allow any contact over phone only email.

Raised and the just closed the ticket straight with no comment. Two days later.

Phoned them numerous times but would not allow me to connect or talk to the customer care team in Dublin

we had to contact the garage to ask them to contact Hyundai Ireland to please respond. Which they sent a response “the mention car is getting repaired by the the mentioned garage” on the closed ticket.

right so sent a response that will escalate this with Hyundai.

Next car can safely say won’t be a Hyundai after treatment given to customers car which is still under warranty.

Hopefully Hyundai Ireland Customer care team can address their behaviours to customers on their next training session(s).

There is two aspects of this the repair and the dealing with Hyundai Ireland under warranty.

we still have no response to the issue and the behaviour of Hyundai Ireland to repeatedly ignore. Tactic or whatever I don’t know…… or I do but ….

its not five year old yet. the Hyundai warranty does not finish till later this year.

Say if your DCT goes say 30K start of year three on a newer car. And a added bill of over 2k would a customer be happy with this behaviour. Also left without a car so have to source a replacement car for that period. With us now over a week.

warranty should clearly state the DCT clutch parts of the Automatic transmission is covered up to ….

that would certainly raise our attention to this configuration on their automatic. we as the customer would have looked at other options and made a better decision based on the money paid.

if it’s an eye opener to us hopefully this thread may help other in their decision on purchasing warranted cars.

Poor misfortune at the other end of the phone is a representative of Hyundai. He gets paid to do his job but ….

there warranty mentions clutch disc singular. As we all know manuals have. This has more than one disc.

brakes bulbs and all wearing parts that are more than one and in the car are described correctly under warranty

for example jump on to the Audi site you can it’s labelled correctly.

your correct it’s only 2k!!!of a bill to be covered under warranty by us to get the car running again.

The behaviour of the Hyundai Ireland customer care.. would we buy Hyundai again after that ….

As mentioned partners family have bought 2 new Hyundai cars in the last 6 months . And two other of her family the year before. They are now aware of this situation

Her father was the person that pointed her to the Hyundai as he purchases a lot of Hyundais and Mercedes for the job that his in.

Also my own mother is looking to change and was looking at the Hyundai Kona at the dealership. She has now gone and put a deposit on a Kia yesterday.

Anyways a small drop can create a big ripple

that’s a good question maybe the best answer is taken of the Hyundai Website:

”Every new Hyundai is built to the highest quality standards which allow us to offer an unlimited mileage warranty. It provides coverage in the unlikely event a repair is needed during your first five years of ownership. And there's more: warranties include high-voltage batteries and parts, as well as a mobility warranty.”

So the answer above from the experts is up to 24 Months as the car is 2019.

after 2022 it’s 24months or 20 000kms

… then by this I would expect to pay 2.2K worst case scenario every 20k

So every time I would get my tires replaced I suppose best get the clutch disc,s done as well. Better safe than sorry.