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SIRO - ESB/Vodafone Fibre To The Home

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Comments

  • #7922
    cunnijo
    Registered Users, Registered Users 2 Posts: 617 ✭✭✭cunnijo


    https://www.boards.ie/discussion/comment/121573105#Comment_121573105

    The ONT will normally only go offline if there is no signal from the ISP. However if the ONT goes offline and there is a signal then disconnect the unit from the mains for 30 seconds to reset it and this may resolve issues. If not then the unit may become defective and need to be replaced.

    As for the outages mentioned these apply to all providers but normally at nght around 2-3am. If happening during the working day then follow up with your provider as to why.



  • #7923
    EarWig
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭EarWig


    I'm really not up to date on how this works any more.

    Online, when ordering from Vodafone, I don't see anywhere to give my UAN. I currently am using Sky. Does the Vodafone order automatically bring about the switch or do I have to cancel Sky myself separately?



  • #7924
    EarWig
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭EarWig


    https://www.boards.ie/discussion/comment/121586025#Comment_121586025

    Well this is what the website says but I'm not sure I can trust Vodafone in particular.

    If you’re switching your broadband service from Sky to a new provider, rather than cancelling/ceasing your services completely, you can normally place your order without contacting Sky.

    Okay, just in case anyone needs this information in future.

    If you telephone Vodafone to make the order, they do take the UAN. They initially say that they make the switch with Sky but when later reading the order script they warn you to contact Sky to cancel yourself as some providers continue to charge.

    I did call Sky and they seem very professional. They said that the billing would stop when the switch occurred and that I didn't need to call.

    It was just so difficult trying to find a number to call to make the cancellation. So many numbers that Google threw up were dead and Sky's help function also leads you to a dead end. Eventually I got through on (0818) 904 172.

    The way this industry operates is scandalous.

    Post edited by EarWig on


  • #7925
    EarWig
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭EarWig


    New €100m broadband network to serve Dublin city internet blackspots

    https://www.irishtimes.com/business/2024/01/15/new-100m-broadband-network-to-serve-dublin-city-internet-blackspots/



  • #7926
    opus
    Registered Users, Registered Users 2 Posts: 5,025 ✭✭✭opus


    After a bit of a long running saga with Siro in Cork City, I got a phone call from a very nice build engineer this morning who told me that he'd had a look at my house yesterday & they had two options to run a connection. Seems I might have it in a month or two. This started in April 2019 when I got a letter in the door saying Siro was available & ended up in April 2022 when they told me it was impossible to connect my house.

    Seems you really need to get hold of someone who's actually physically in the area, I sent an email to their buildsupport email address with a full list of my many interactions with them & that seemed to have move things along. Moral of the story, don't give up 🙂



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  • #7927
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    What was that build support email address please?



  • #7928
    Madeleine Substantial Sticker
    Posts: 0 ✭ Madeleine Substantial Sticker


    Thinking of getting the up to 500 Mb package. Says €30 a month for the first 6 months and then €40 a month for the remainder of the 12 month contract. How much is it then from month 13 when the contract has expired?



  • #7929
    cloudhopper19
    Registered Users Posts: 257 ✭✭cloudhopper19


    https://www.boards.ie/discussion/comment/121651346#Comment_121651346

    40euro a month after your contract ends. Vodafone no longer to a thereafter price, they are the first company in Ireland as far I know to do this. So it saves you having to ring up each year and they also give new and existing customers the same deal.



  • #7930
    EarWig
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭EarWig


    https://www.boards.ie/discussion/comment/121651346#Comment_121651346

    Add inflation + 3%.



  • #7931
    Gooser14
    Registered Users, Registered Users 2 Posts: 1,615 ✭✭✭Gooser14


    https://www.boards.ie/discussion/comment/121651365#Comment_121651365

    Effective from April 24 on the €40. So from April your €30 pm for 6 months becomes €30 plus CPI+3% of €40.



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  • #7932
    oscarBravo
    Technology & Internet Moderators Posts: 28,820 Mod ✭✭✭✭oscarBravo


    Vodafone no longer to a thereafter price, they are the first company in Ireland as far I know to do this.

    Some smaller ISPs have had a "no price hike" policy from day one.



  • #7933
    Damien360
    Registered Users, Registered Users 2 Posts: 6,568 ✭✭✭Damien360


    https://www.boards.ie/discussion/comment/121605492#Comment_121605492

    I’m with Vodafone for Siro and their switch over process is a joke. The backend for this process is a company in India. I switched my phone from VM to Vodafone. VM we’re very good giving me the UAN which is your account number but Vodafone mugs insisted that it was short a few digits because they use a longer one. So the port wouldn’t happen. I had to get comreg involved to sort it out and once they rolled in, it was ported within 2 days.

    Be aware if you contact comreg, there is a minimum period between lodging a compliant to your provider and the time you can contact comreg.



  • #7934
    EarWig
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭EarWig


    https://www.boards.ie/discussion/comment/121652997#Comment_121652997

    Yes, but.



  • #7935
    Airwire: MartinL
    Company Representative Posts: 668 ✭✭✭Airwire: MartinL


    We've updated the database on our availability checker today.

    The current database is based on SIROs rollout data from the 25. January. 2024.

    Our SIRO coverage only includes the areas, we cover. So that would currently be Athlone, Ballinasloe, Blessington, Castleconnell, Clarecastle, Ennis, Galway, Limerick, Loughrea, Monasterevin, Nenagh, Oranmore, Portlaoise, Roscommon, Roscrea, Shannon, Sixmilebridge, Sligo, South Dublin (Carrickmines, Leopardstown, Newcastle, Saggart, Stepaside, Stillorgan) and Tullamore.


    It can be found here: https://www.airwire.ie/avail



  • #7936
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    this is probably been asked before but here goes.

    Siro shows 500mb broadband available to address for Sky.

    if I put same eircode into skys website they tell me they can do 1GB to the home.

    is it the same infrastructure?



  • #7937
    dam099
    Registered Users, Registered Users 2 Posts: 1,114 ✭✭✭dam099


    https://www.boards.ie/discussion/comment/121710851#Comment_121710851

    The Siro site just seems to highlight one package per provider (presumably the deal the ISP wants to push). They should all offer the full 1Gb packages as well.



  • #7938
    opus
    Registered Users, Registered Users 2 Posts: 5,025 ✭✭✭opus


    Around 5 years after I got a letter saying Siro was on the way, they are finally going to connect me in the next few days. It took a lot of back & forth via email to get hold of someone local in Cork city who came to take a look & came up with an option of running a cable over a lane-way to connect to the gable of my house. Until then I was told it wasn't possible.



  • #7939
    micks_address
    Registered Users, Registered Users 2 Posts: 8,794 ✭✭✭micks_address


    got this from Siro re our estate. They had called few months ago asking for permission to run the wiring from house to house.. looks like its never coming.. why did they want to run from house to house if they mention buried ducting?

    Seems odd..

    Thank you for following up and we appreciate your interest in SIRO.

    We wish to let you know that SIRO could not connect your premises as it was found in the initial surveying of the area that the underground network is not suited to facilitate a fibre rollout for your premise. 

    The underground network in the area previously was not reinstated to a standard in which SIRO could facilitate a fibre rollout. 

    This issue is known as “direct buried ducting” and can affect a rollout on a singular premise basis or an entire estate.

    Regretfully we are unable to resolve the issue.

    Kind Regards,SIRO Team 



  • #7940
    CoBo55
    Registered Users, Registered Users 2 Posts: 9,267 ✭✭✭CoBo55


    https://www.boards.ie/discussion/comment/122577244#Comment_122577244

    Email them back and ask them. They skipped my estate as well as everything is underground, luckily open eir moved in and using their own ducts they brought in fibre.



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