CANCELLING SKY (before I lose my ****)

For the broadband - tell Vodafone that you want to switch your Sky broadband to them, they'll do the cancelling down bit.

For the TV - unfortunately, you have no choice but to wait to talk to retentions. If you call first thing in the morning when they open that seems to be your best bet at getting through without sitting on hold for 30+ minutes.

That's pretty much what they're hoping for - that you'll give up.

There v painful to deal with but like person above said maybe ring at 9 I did before and was only 5 mins.

Yup there a nightmare to deal with and they don't really advertise their phone numbers to ring.

I've been dreading to make that call to them for those very reasons. I have no patience. It's a freephone no right? Can someone put it up?

Edit - I see it was put up, thanks

Tweet them with a Sky customer service hashtag and use complaining language. Mention Comreg (broadband)

Best thing i did was cancelling Sky! While you are with them they are constantly ringing you trying to upgrade! I told them I had no interest in sport or movies but they persisted in calling me! I cancelled after a back and forth with them on a whatsapp call which took almost four hours! Got a freesat recorder box in NI and havent looked back,great to have the ITVs and Ch5s available to series link and record which are not on Sky here in Ireland.

So really the minions on the ad are actually their staff!

Feel your pain, OP, I went through the same. They say you have to give them 31 days written notice but when I sent an email stating this was the written notice, they then reply to saying you need to call them 🤷‍♀️ but you could only call them Monday to Friday between 9-5.

I ended up calling and got through fairly quickly but it still took me 25 minutes of going through the motions of offers and me saying every time i just want to cancel, then they started to do a survey of why I was cancelling and who I was moving to which I responded none of your business! They insisted the notice period started on the date of the call, but I sent a follow-up email contesting this saying their limited hours for being contactable were unreasonable for anyone who had a full time job and that as it was I was being reasonable giving notice since they hadn’t been providing a service or 2 weeks. They replied that they would cancel the next bill and I have been blissfully happy since!

You’ve gone. They fucked you around before you were able to go, so they owe you nothing and it’s cheek on their part to ask you to do a survey.

I wouldn’t sign up for sky if it meant having no TV and no broadband for the rest of my life. I worked at an ISP at one point and I was discussing with our CEO one day about sky licensing their content to us. From what he told me, they sounded like a bunch of extortionate pricks, to be quite honest, I’ve held a grudge against them ever since because I figure if they are assholes with their content, they aren’t exactly going to be Santa Claus to their customers either

A simple "I'm leaving the country and need to cancel my service" usually cuts through the BS

You can swap leaving the country for going to prison if you really want to cut the small talk!

100% don't do that, it is like telling them you will call Joe Duffy, they don't care, they aren't actually breaking any rules/laws, even if they are these companies face minimal fines for offences.

Could be worse you could be dealing with Voda Business team. Weekly calls during the summer to try their 5G router, despite telling them I have poor service where i live it won't work well they kept on ringing so eventually I just gave up tool up the "Free 2 Week Trial" which is basically the cooling off period, I tried it for 2 days, I would have 100mb one minute and have under 1mb the next, most of the time it sat somewhere around 2.3mb if it was getting a signal. Called up after 2 days told them it wasn't suitable, they arranged to have it collected not giving me any sort of number for the return. I went away with my family for a week, came back and then unfortunately had to go to the middle east to see a sick friend for the last time so it was completely at the back of my mind. I've been hit before using my phone in Dubai in the past as at the time DU had no competition so therefore no agreements with any providers from outside of the UAE so even on my roaming allowances i still got hit. So it was only the following month i looked and noticed my bill was €40 more than it should be even though the calls made and received in Dubai were showing as 0.00 closer look at my bill showed that i had now got 2 phone numbers attached to my business account(I used to be attached to a company I used to work fors account, have been asking for years to come off the business account they keep telling me i am but Voda Business keep calling me anyway) so I just gave up trying, just wait till it's time to upgrade, explain the whole situation again. Anyway called them, confirmed i had cancelled the service with them, I didn't have a return number but they still confirmed it had been collected and returned, added a credit on my account for the month of the new sim attached to my account(from the 5G Router). So next month checked again and guess what charged again and an early termination few, called them again, even though it is a business line I call them on took an age to get through so got onto Chat support, again apologies, again a credit and again i was told it had all been cancelled down. Next month low and behold still wasn't cancelled down, this time i actually looked at the usage on the second Sim and it was being used even though I didn't have it anymore, it had been "cancelled" and confirmed they had received it back. On chat support again with the guy I last spoke to on Chat support, explained situation yet again, apologies, credit on account but this time it was finally cancelled. A month after it was all sorted finally got a call from Vodafone Business asking me if i wanted to try out their 5G Router on a free 2 week trial.

Thanks for the insight.

Clearly Sky have no concern for either staff or customers.

Another reason for avoiding them.

Don't think it is limited to one company to be honest they all have a distain for their customers especially loyal ones. which is why all the new customers get all the deals.