Amazon

Strange, haven't seen that before. If you have prepaid An Post return labels I'd just return them separately with one box for each label.

If you are paying for the postage then just make sure you include both pages with the barcodes/return information in the box.

I think it might be the location of the fulfillment center that holds the stock? I believe some fulfillment centers don't supply items to Ireland, well thats the excuse I've had for items I have managed to order that were in stock and available to UK buyers but went on the long finger as far as dispatch went when ordered for an Irish address.

Depends what you are sending back - if the return is going back to Ireland they will give you a prepaid an post label - if Scotland you pay yourself and get a full refund - I just returned a printer which cost me 30e to send back tracked. Got it all back.

It also depends on why you are returning the item. If it’s damaged due to Amazon’s flimsy packaging then you’ should get a return label to Portlaoise.

I've chased similar issues a few times in the past (never got the product if they cancelled) and from the replies I got from Amazon reps seems to be that for larger and or heavier items Amazon consider it too expensive to ship to Ireland from certain fulfillment centers. In some cases they just left the order open for months and whenever I chatted to them wanted me to cancel. In those cases I just kept on at CS until an item finally arrived one item that was in stock the whole time took over 3 months. What may also happen is that CS will get on to the fulfillment center with stock and ask them to send the item, this happened to me on a daily bases when I kept on at them each day for a week and when a case was escalated. So it seems its the fulfillment center has the stock (CS checked that) but won't ship it for some reason.

If you have the time to waste just keep complaining to CS and ask how to escalate the problem. I wouldn't be afraid to say the CS was useless and couldn't solve your problem in there surveys and explain again why.

Huh ?

Returned 5 or so items, and for every item I returned they added another £9 refund or so on top ... I didn't pay postage or anything, those are the prices including Irish VAT

Happen to anyone else?

Some third party sellers have issues. Could be something like that. Just contact Amazon customer service

Had some stuff stopped by customs recently and it just delayed it by a day. It came with a red opened by customs label sealing up one edge.

I think customs thought they had caught a drug smuggler because the Amazon envelope contained 4 foil survival blankets, on an X-Ray they would have looked very suspicious ;-)

Most items aren't stopped and you should never have to pay extra as Amazon pays all the necessary duty provided you bought direct from Amazon and not a market place seller.