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Samsung S24 series

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    #1412
    dubliniift
    Registered Users Posts: 243 ✭✭dubliniift


    Anyone managed to return s24u for issues? What was the outcome. Did they issue a replacement.

    Been a nightmare as number on return form are of UK. Chat showed a wait time of 12 hours and a queue Of 60 plus.



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    #1413
    Sleeper12
    Registered Users Posts: 17,022 ✭✭✭✭Sleeper12


    https://www.boards.ie/discussion/comment/121753378#Comment_121753378

    I returned mine after a day or so because of the Vivid issue. It wasn't a typical return though. They were looking for random phones from different countries with this issue. They collecting them for testing & had no intentions of repairing them. I received a replacement next working day or day after that. I don't remember exactly. I was just out of hospital the day it originally arrived on the Wednesday. They collected it either Thursday or Friday and new one arrived on the Monday my wife arranged it all as I was pretty much cabbaged at the time.



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    #1414
    112143
    Registered Users Posts: 134 ✭✭112143


    Still waiting for mine to be delivered.



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    #1415
    keeponrockin
    Registered Users Posts: 558 ✭✭✭keeponrockin


    https://www.boards.ie/discussion/comment/121754031#Comment_121754031

    Any improvement with the replacement screen?



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    #1416
    TheRona
    Registered Users Posts: 1,838 ✭✭✭TheRona


    Just applied the official anti-glare screen protector, and first impression is that it's very impressive. Went on perfectly, and I had to double check that it's actually there.

    I've tried a couple of glass screen protectors, but the main issues I had was the fingerprint scanner performing poorly, and a lot of reflections from the screen, cancelling out any benefits of the new screen.



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    #1417
    Sleeper12
    Registered Users Posts: 17,022 ✭✭✭✭Sleeper12


    https://www.boards.ie/discussion/comment/121754859#Comment_121754859

    No. On some phones the Vivid setting doesn't work at all. Other posters say it works on their phones. They are working on a software update to fix the vivid setting



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    #1418
    mossie
    Registered Users Posts: 2,191 ✭✭✭mossie


    Finally got the return bag for the trade in today.



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    #1419
    stephenjmcd
    Registered Users Posts: 15,258 ✭✭✭✭stephenjmcd


    Any ideas when the watch might be sent out for the preorder reward ?



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    #1420
    Toast
    Registered Users Posts: 2,829 ✭✭✭Toast


    How much video coverage of a working device do I need to bother with before sending it in for trade-in? I'm only getting the €250 trade in which I believe was for any condition but I did specify it was a working condition device with unbroken screen so just want to cover my bases. I am going to video the IMEI on the system info screen, show factory resetting it and popping it in the bag. Hadn't planned to video things like sealing box, posting etc. which I've heard people in the US are doing.



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    #1421
    listermint
    Registered Users Posts: 33,912 ✭✭✭✭listermint


    https://www.boards.ie/discussion/comment/121757250#Comment_121757250

    Never done this at all. You're only doing this to cover yourself. Not sure it's been tested though from Samsung as any proof..



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    #1422
    yabadabado
    Registered Users Posts: 16,527 ✭✭✭✭yabadabado


    https://www.boards.ie/discussion/comment/121757232#Comment_121757232

    Didn't it say something like within 45 days of getting confirmation you met the criteria?



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    #1423
    Darwin
    Registered Users Posts: 2,671 ✭✭✭Darwin


    They've had my trade in 2 weeks now and still not a peep. I guess it will be a long wait for the watch at this rate.



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    #1424
    masterboy123
    Registered Users Posts: 5,760 ✭✭✭masterboy123


    Full day use of S24U with 5 hours screen on time and still at 50% battery 🔋 good stuff!



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    #1425
    Barr
    Registered Users Posts: 7,001 ✭✭✭Barr


    My Smart View case arrived from Amazon - no glass protector here either

    I went with the mint green colour - not gone on it . The black is much nicer



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    #1426
    Toast
    Registered Users Posts: 2,829 ✭✭✭Toast


    The official screen protector is half off on Amazon at the moment but lots of bad reviews saying it has an edge that is very sharp and doesn't cover the edges of the screen. I feel like taking my chances for now with just the Smart View Case until they've a revision of the protector at least.



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    #1427
    TheRona
    Registered Users Posts: 1,838 ✭✭✭TheRona


    https://www.boards.ie/discussion/comment/121761217#Comment_121761217

    I have that screen protector, and I like it. I guess it does have a sharpish edge, but nothing that bothers me, and no worse than any of the other two screen protectors I tried. Application was easy, and went on perfectly. Not a bubble to be seen.



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    #1428
    Earth24
    Registered Users Posts: 41 ✭Earth24


    I got an email from the trade in team, saying that my S21 had screen burn. I sure didn't notice any issues when I was using it, screen was fine!! Now they want me to pay €112, Christ, I would have sent in an ancient flip phone if I had known this might happen

    https://imgur.com/a/Y0NePk8




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    #1429
    SungSamsung
    Registered Users Posts: 41 ✭SungSamsung


    I still haven't received the postage or an email response from MacroEV for my Broken phone. Waiting since i received my phone on the 27th January.

    I hope my assumptions are correct about condition being disregarded however, as the thing is in absolute tatters, scratched to bits, broken camera lens and doesn't turn on.



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    #1430
    SungSamsung
    Registered Users Posts: 41 ✭SungSamsung


    https://www.boards.ie/discussion/comment/121761559#Comment_121761559

    How much were you getting for the S21?


    After paying back the €112 is your discount still more than the €250 for a phone that isn't working?

    Post edited by SungSamsung on


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    #1431
    Earth24
    Registered Users Posts: 41 ✭Earth24


    They were giving me 360. So actually I'd be getting less at, 248. Shambles.

    I emailed them back hours, ago saying the screen was fine and send me it back and I'll send in the ancient flip phone I have. No reply yet!



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    #1432
    PTH2009
    Registered Users Posts: 38,321 ✭✭✭✭PTH2009


    https://www.boards.ie/discussion/comment/121761559#Comment_121761559

    Got the same and had to pay €244

    Pissed off about it



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    #1433
    MoodeRator
    Registered Users Posts: 1,714 ✭✭✭MoodeRator


    Ordered 19th Jan, still no returns enevelope for broken phone. Maybe they are just not going to bother with it?



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    #1434
    Sleeper12
    Registered Users Posts: 17,022 ✭✭✭✭Sleeper12


    https://www.boards.ie/discussion/comment/121763014#Comment_121763014

    I believe if you cancel the original deal then you start from scratch with today's prices and offers. I think you will be better off paying for the screen burn rather than cancel & starting again with not as attractive offers today. For instance the preorder window is closed



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    #1435
    Barr
    Registered Users Posts: 7,001 ✭✭✭Barr


    https://www.boards.ie/discussion/comment/121763176#Comment_121763176

    Grrrr what am I supposed to do with my old Nokia now 🤣🤣



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    #1436
    DrZeuss
    Registered Users Posts: 885 ✭✭✭DrZeuss


    Good news for the lack of Vividness afflicted, looks to be a "more vivid" scale.

    https://news.samsung.com/global/samsung-announces-galaxy-s24-series-update-offering-galaxy-users-more-choices

    And a few tweaks to the camera seemingly too.

    https://www.forbes.com/sites/paulmonckton/2024/02/14/samsung-leak-reveals-important-new-galaxy-s24-ultra-updates/




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    #1437
    Sleeper12
    Registered Users Posts: 17,022 ✭✭✭✭Sleeper12


    My issue isn't that vivid mode doesn't change things enough. My screen doesn't change at all when switching vivid on or off. Other posters claim that their vivid setting does actually work.

    I believe there are two different issues being reported as one issue. I look forward to the update.



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    #1438
    corks finest
    Registered Users Posts: 8,682 ✭✭✭corks finest


    Say its only teething problems

    son is a Samsung man

    no issues whatsoever last 2 phones

    asked him as it’s his 21 st next week dies he want to upgrade,?

    to 24 u

    na says he I’ll hand on to the 22 ultra for another year

    mans think about upgrading then

    ( thought he’d have taken tbe hand off me with that offer)



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    #1439
    Toast
    Registered Users Posts: 2,829 ✭✭✭Toast


    https://www.boards.ie/discussion/comment/121768365#Comment_121768365

    Do they always do press releases for minor releases? Seems like this is an odd thing to not be buried in some sort of developer forum or note on a download. I don't think I've seen "fixing bugs" dressed up as "improving customer choice" before? A new OS major version, sure.. but not something like this. Actually, I know what happened. They ran the techies through the AI style rewriting thing and set it to "business".



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    #1440
    bennyx_o
    Registered Users Posts: 4,086 ✭✭✭bennyx_o


    https://www.cnet.com/tech/mobile/a-galaxy-s24-software-update-is-coming-to-fix-display-and-camera-issues/

    22nd Feb for the new update according to this



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    #1441
    Barr
    Registered Users Posts: 7,001 ✭✭✭Barr


    Has anyone tried out the AI or any feedback 


    The only thing I have tried so far is the transcribe assist . 


    I have to say it’s dire . I had to check it was set to English it was so bad 



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