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** ALL ** Passport Queries take.two. **! Mod-note in post#1288

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Comments

  • Registered Users Posts: 22 Theyoungfella




  • Registered Users, Registered Users 2 Posts: 10,155 ✭✭✭✭Caranica


    That's uncharacteristically slow for a renewal at this time of year



  • Registered Users Posts: 22 Theyoungfella


    Only went onto the tracker today at 7.05am saying estimate is 5th of December.



  • Registered Users, Registered Users 2 Posts: 1,685 ✭✭✭Darren 83


    My daughter’s passport is out on the 17th of February 24 but are going to Disneyland on the 3rd for four days. Will it be ok or should I get it renewed?



  • Moderators, Regional Abroad Moderators Posts: 2,304 Mod ✭✭✭✭Nigel Fairservice


    It's fine. Just needs to be in date for France.



  • Registered Users Posts: 3 kalell81


    First passport for my son is currently showing as issue date Thursday 4th Jan 2024. We are travelling on Monday 8th Jan. I believe I can request pickup rather than posting once it goes to print but does anyone have a sense of how accurate the estimates are at the moment



  • Registered Users, Registered Users 2 Posts: 3,674 ✭✭✭wassie


    I don't think they are accurate in the least. Here's my time frames based on recent experience.

    • I submitted 2 online child passport renewals on Fri 01/12. Supporting docs posted same day.
    • Acknowledgement confirming receipt of supporting documents was published Tue 05/12 & Wed 06/12 respectively.
    • Tracking was not updated until following week, whereby the estimated issuance dates were 28/12 & 29/12 (i.e. 15 days as per published turnaround times)
    • Received passports in the mail last Thursday 14/12 & Friday 15/12 with no notifications.

    Note that renewals are more straight forward than a first time passport. But the tracking estimates for both passports seemed to be auto-generated based on published turnaround frames (15 days on receipt of all information) rather than actual progression of the applications.

    Hopefully you get a similar experience.



  • Registered Users Posts: 3 kalell81


    Thanks for this. Hopefully they are ahead of timeliness on the new ones too in that case



  • Registered Users Posts: 481 ✭✭jace_da_face


    Applied for my online adult renewal on Dec 27 (late at night). Received my passport in the post this morning, 8 days later. In that time there were was a weekend and 2 bank holidays. What kind of sorcery is this?

    Post edited by jace_da_face on


  • Registered Users, Registered Users 2 Posts: 10,155 ✭✭✭✭Caranica


    People on here have had renewals in less than 24 hours so I'm afraid you're a bit off the record 😉



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  • Registered Users Posts: 647 ✭✭✭jonny_b


    Can I ask if this arrived before issue date? My son's first passport estimated issue date is tomorrow. Still shows as being processed online.



  • Registered Users, Registered Users 2 Posts: 27 mammy2two


    Completed my online renewal on 24th Jan in afternoon Tracker says will be issued on the 8th February. We are flying on the 8th. Not sure if I should just wait it out or try to contact them? I forgot completely to renew it when ran out end of December and we are going to UK for unexpected funeral. Experience here makes me very hopeful that I’ll have it in time. Hate not having a passport in date. Note to self to always renew before other passport expires!!



  • Registered Users Posts: 1 magdalenakobito




  • Registered Users Posts: 647 ✭✭✭jonny_b


    Hi, yes the issue date was 31st Jan. It updated to printing later that day, it was stuck on being processed for over 3 weeks. It was delivered the next day.



  • Registered Users Posts: 1 CC_rules


    Hi gang. I applied for a renewal passport Jan 6th. I live abroad. The passport was posted from Ireland to my country of residence on Jan 18th. Still no sign of it today, Feb 6th. Last tracked leaving center in Dublin on Jan 18th.

    This is quite overdue now at this point. Will need the new passport by mid-March so I will need to think about getting a new copy issued very soon if I am to recieve it in time.

    Can´t find this issue in the FAQ, and can´t find any email address to contact. Any pointer would be appreciated.



  • Registered Users Posts: 594 ✭✭✭mac.in


    It depends on the destination country. For Australia, it has taken over 25 days after it left Dublin. When contacted the passport office over webchat about it, it was mentioned to wait for 6 weeks before raise an issue.

    Also, do update the current status and also your destination country, so that it might give a lead to people in the same boat.



  • Registered Users Posts: 187 ✭✭magoo84


    It seems An Post delivered my new passport card to the wrong house. The passport office aren't arsed as they just washed their hands of it and referred me to An Post, when it was they who I paid the money to. An Post are looking into it, but not sure how quickly these things are resolved. Really not happy with an important document sitting in someone else's house, and am not sure what to do next. Any advice appreciated, cheers.



  • Registered Users, Registered Users 2 Posts: 3,674 ✭✭✭wassie


    Do you know if the correct address details provided to An Post? If so then it probably is up to An Post to resolve.

    If not, have a word with your local TD and ask if they can follow up. They will have access to contacts with the passports office that can look into this further and escalate the issue if required.



  • Registered Users Posts: 187 ✭✭magoo84


    The address is correct because I ordered both a passport book and card, and I received the book. According to Peadár Tóibín of Aontú, An Post have lost over 500 passports since 2020, so it's more commonplace than you'd think:


    https://iradio.ie/up-to-500-irish-passports-misplaced-during-delivery-since-2020/



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  • Registered Users, Registered Users 2 Posts: 18,954 ✭✭✭✭Mimikyu


    I renewed two kids passports and they received the supporting documents on 24th Jan. Got a notification on Saturday that one is on hold until we send in our marriage cert, the other one was delivered yesterday.

    Not sure why they need the marriage cert for one and not the other.



  • Registered Users Posts: 187 ✭✭magoo84


    Christ, dealing with both An Post and the Passport office at the same time is like banging your head off a brick wall. I'm being sent from Billy to Jack, one telling me to contact the other. The lack of urgency and ownership is infuriating but not surprising.



  • Registered Users Posts: 1,323 ✭✭✭frankbrett


    Hi, was talking to the passport office about my application for my baby son's passport and informed my application would almost certainly be rejected as the photo doesn't meet guidelines. However I've to wait until such time as it's officially reviewed before they can send me an email to reopen my application which will cause further delays and cause us to miss our flights. As it's a first time application I can't arrange an in-person appointment. Is there anything I can do here?



  • Registered Users Posts: 1,772 ✭✭✭youngblood


    Can anyone say what happens if you lose your passport card but still have your passport?

    If you report the card as lost so they cancel your original passport?


    Unsure what to do



  • Registered Users, Registered Users 2 Posts: 3,674 ✭✭✭wassie


    If you are certain your card is lost you should report it and have it cancelled immediately.

    Its a very significant ID document and can expose you to identify theft in the wrong hands. Speaking from experience, what ever your concerns about having a passport cancelled is nothing compared to having to unravel damage caused by fraud as a result of identity theft.



  • Registered Users Posts: 2 debs80


    Just wondering if anyone can advise what I should do.

    Submitted first time applications for 2 children last week.

    Sent in copy of my current passport but this is not the passport I had before they were born.

    Didn't send in my birth or marriage cert either.

    Will my current passport be sufficient for identity purposes or will they need the other documents?

    Thanks for any help.



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  • Registered Users Posts: 2 debs80


    Have just gotten off the phone with the Passport Office.

    Started off at 31 in the queue but it moved very quickly and I was speaking to someone within about 5 minutes.

    She tells me that as long as current passport and the old passport have the same surname there shouldn't be a problem as they keep all the details on file.

    The current issue date is the 3rd April so we shall see.



  • Registered Users, Registered Users 2 Posts: 10,477 ✭✭✭✭Marcusm


    Approx 3 million passports have been issued in that period. A loss ratio of 0.017% is not just acceptable but incredibly low.



  • Registered Users, Registered Users 2 Posts: 573 ✭✭✭Stupify


    Have a child renewal with an expected issue date of today, should I expect it to be issued soon or will I be waiting a while longer? How have other people fared here?



  • Registered Users, Registered Users 2 Posts: 11,422 ✭✭✭✭salmocab


    Did one a couple of months back and got it a couple of days ahead of the expected date. Easter might be taking the sting out of things this week but I’d say assuming there’s no issue you will have it very soon



  • Registered Users, Registered Users 2 Posts: 250 ✭✭Steviesol


    Hi. Have issue date 2nd April. Does that mean it will be posted that day? Due to fly 3rd April, so in a bit of a bind. Have tried TD etc.

    Many thanks



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  • Registered Users Posts: 238 ✭✭Jerry Atrick




  • Registered Users, Registered Users 2 Posts: 10,155 ✭✭✭✭Caranica




  • Registered Users Posts: 117 ✭✭Libertine07


    Are adult renewals still just taking a few days? Trying to work out the best time to apply.

    I'm away at the end of April to Belgium, then mid June to Croatia.

    Passport expires on 24th June.

    Am I better off waiting til I get back from Croatia (passport will just about be in date), or apply in May so I have it in time for that?



  • Registered Users Posts: 68 ✭✭woodyman


    I applied at lunchtime today and passport status is now "Printing". I assume that means I'll have it next week.

    Update: checked around 6.30pm on the same day and passport now dispatched.

    Post edited by woodyman on


  • Registered Users Posts: 117 ✭✭Libertine07


    Still crazy fast then, that's great.

    I think I was waiting about 3 weeks the last time I had to renew.



  • Registered Users Posts: 105 ✭✭ConorC1


    Did anybody ever forgot to include the cover letter as part of their application? Wondering will it delay things. Posted the documents for my child today and realised just now that I forgot to include the cover letter 🙈



  • Registered Users Posts: 105 ✭✭ConorC1


    Has anybody any experience of the turnaround times lately? I've a child renewal that's due to arrive on the 1st of may…that's based on their estimated 15 working day turnaround. Need to decided if I need to book an emergency appointment as we are due to fly early the following week



  • Registered Users, Registered Users 2 Posts: 2,493 ✭✭✭tohaltuwi


    I was unwell recently to and in my utter confusion seemed to have managed to throw my passport away in the rubbish 😱 On 23/4 I made my online application to replace lost passport with all data accepted.

    The tracker advises that my application is being processed and is estimated to be ready on Wed 8th May. I’m getting nervous as I am due to fly to Glasgow on Sun 12th May, and Ryanair require passport even for UK.

    I’m flying onward to one of the Hebrides. Almost thinking of travelling overland to connect with the Glasgow to Benbecula flight, though I could do without the hassle as I’ve MS and dragging luggage is a big issue for me, I get airport assistance to help me cope.

    Anyone have recent experience of extended times beyond estimated date or do they in practice tend to do better atm than their ad derided 10 days turnaround?



  • Registered Users Posts: 117 ✭✭Libertine07


    Applied for a renewal around 9pm last night, and the passport has already been printed and dispatched. Brilliant service.



  • Registered Users, Registered Users 2 Posts: 3,674 ✭✭✭wassie


    Definitely been made easier now you can upload your own photo as well with online apps - especially with kids!



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  • Registered Users Posts: 2 12345kelliemc


    can anyone give any advice on first time applications? I have an estimated printing date of 3 May but still showing as stage 5 so it’s processing… I was on webchat and one of the guys said there is a backlog. Due to travel mid June. Has anyone any recent experience of first time applications for both children and adults. My witness was contacted last Thursday. I am panicking massively now. Our UK passports are out of date and mine is with the Irish passport office - don’t know if I should report it as lost and then do an emergency one. Any information would be fantastic - thanks



  • Registered Users Posts: 2 12345kelliemc




  • Registered Users Posts: 105 ✭✭ConorC1


    Hi,

    It arrived on the estimated due date.. so took exactly 15 working days from when the supporting documents were received. I contacted them on chat a few times to see if I could speed it up. I've no idea if this helped or not or was it just processed as normal



  • Registered Users, Registered Users 2 Posts: 2,493 ✭✭✭tohaltuwi


    I applied for my passport some weeks ago, going away next weekend, photo initially accepted. I’ve just got an email telling me photo could not be accepted as eyes misaligned. I am unable to align eyes perfectly as MS affects my eyes and my brain just cannot do the task to the satisfaction of the passport office. Both eyes are deviated outwards, and even if I focus hard to straighten them there is an exotropia. It’s bank holiday so can’t contact them. Looks like I will have to plan to travel overland 😟



  • Registered Users Posts: 792 ✭✭✭parc


    I applied for online renewal and I had to send in the damaged passport which they received it on the 22nd of April.

    The processing estimate says 15th of May, and it's currently stuck on Processing application.

    Unfortunately, I have a trip booking on the 12th of May, which I'm probably going to miss.

    Does anyone know how I could speed this up? How on earth are some people submitting their renewal request and getting it a day to a week later?! Does it matter that I'm currently in the UK?



  • Registered Users, Registered Users 2 Posts: 11,422 ✭✭✭✭salmocab


    The people getting theirs the next day are straightforward renewals with no complications at all. Yours would have 2 complications I’d think with the damaged one and living abroad



  • Registered Users, Registered Users 2 Posts: 2,493 ✭✭✭tohaltuwi


    To get to Glasgow to catch up with my onward flight to Outer Hebrides, I had to purchase an Aer Lingus flight as driving license will do for identity boarding UK flights, same with the Loganair domestic flight as I’m checking in luggage. If I weren’t doing that I could board Loganair domestic without any ID. The unused Ryanair flight was partially redeemable in that I could exchange it for a flight to Bristol later at an additional fee.

    Passport Office was/is overwhelmed at the moment, they are were taking calls, they were not doing web chat, and only way they will speed things up is if there is serious illness in family or a death, and they need proof of that.



  • Registered Users, Registered Users 2 Posts: 980 ✭✭✭barney 20v


    I submitted a first time application 5th of April along with 2 for my kids , kids passports arrived zero issues and mine was meant to be posted on 15th May, I got an email yesterday morn 13th may stating they needed extra documents.

    Ive been tracking my application and have had no issues up until 13th May.

    I've mailed them the extra documentation via reg mail this morning but we've a family holiday booked for 25th of May.

    I called the office and they advised that I book an emergency appointment and get it same day .

    Went online to learn that as my previous passport was issued more than 15 years ago I can't do an in person same day appointment.l!

    The lady on the phone didn't mention this before I tried booking it

    called back to be told that once they reviewed my extra documents it will be up tp 20 days before I get issued a passport .

    They've had them for over a month and didn't process them at all !

    Totally at a loss to the situation it seems .

    ( I had to do a first time application as my previous passport was just over the 15 years since issue)

    Our first family holiday in 10 years and a 20 day process that's turned into a 7 week one with no happy ending it seems .



  • Registered Users, Registered Users 2 Posts: 984 ✭✭✭gutenberg


    Can anyone advise? Applied for my daughter’s first passport back in February. Sent in all documents. It was due to be issued in mid-March, went past the estimated issue date. Eventually was informed there was an issue with the consent form.

    Resent everything, and the new estimated issue date was end of April. It’s now mid-May and no progress, still stuck on ‘processing’. I’ve enquired several times and keep being told they’re working through a lot of applications, and they will flag my daughter’s as a priority. Has anyone else experienced this?

    My worry is that there’s some issue again, and with them taking so long to tell us, there won’t be enough time for them to send everything back, us to resend, and then for it to be processed again as we’re travelling end of June. Thought there was plenty of time with the April issue date…!

    We’re in the U.K. so can’t make an in-person appointment closer to the time if we still haven’t received it.



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  • Registered Users, Registered Users 2 Posts: 853 ✭✭✭duffysfarm


    Applied for a passpoet renewal for one of the kids in mid april. This will be his 4th or 5th passport (never lost one, when its a kid it only lasts so long). They asked for a copy of marriage cert this week, which i dont think they ever asked for before and are now saying it will be mid june before they expect to have it back. We are married over 14 years, so dont see how this an issue. Problem for us now is that the passport wont be back in time for holidays. Anyone any advice?



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