Using GoMo abroad - problems?

Not similar but in Italy two weeks ago both Android phones on GoMo had issues. One constantly dropped the network entirely and the other had no data for most days even though the APN was correct.

But an iPhone on GoMo was faultless and I had no bother with Vodafone.

First time these 3 GoMo phones had traveled aboard other than the UK. No problems in the UK with them though.

We are currently in Spain with 3 phones on gomo and none of them can make calls,sent texts or use data. They connect to the orange network no problem but we get a recorded message saying "number is restricted" when we try and make calls. Their customer support don't seem very "technical" to me and just reply with generic messages about switching the phone off for 10 mins etc... if it was one phone/sim issue that would be plausible but 3 different phones with 3 different sims seems like some problem centrally to me. Has anybody successfully used a gomo sim in Spain recently?

Just spent 4 weeks in Spain with my GoMo, no problems, still €9.99.

My two kids are in Spain at the moment and initially had no problems with connection or data roaming, but as soon as they hit the 10GB limit that's where the problems started. I've spent hours this week trying to get hold of someone in GOMO to find out what the problem is and how to fix it, but no joy so far. The only support avenue I can see is via webchat and the staff there seem not very knowledgeable or indeed helpful. I've managed to get hold of them 5 times since Sunday and got 5 different excuses as to why it wasn't working. At the price it's hard to be too critical, but if they say there is an option to pay more when you go over the limit, they should provide the means to do so.

I too have had problems roaming in my case in Northern Ireland. Was up there over the weekend for 4 days, traveling around. Had a roaming connection with EE for about 60mins in total. When I had no connection manually selecting a network failed with all providers. So most of the time I had no voice or data services.

Gomo later said there was nothing they could do!

Was up again all day yesterday for work driving to various locations, same story, I had about 20mins of service!

Now thinking it's time to switch to another provider.

Data Roaming in Germany does not work with gomo.

This worked fine last year.

But Germany and other EU countries phased out 3G/umts at the end of 2021.

In Germany I am shown only 4G and 2G networks. This is on the same phone with the same SIM as last year.

If I join any 4G network e.g. "Telekom de 4G" this appears to work. But when you then check the current network it is in fact "Telekom.de 2G" (See picture)

Gomo know that their 3G roaming no longer works.

They are obliged to offer roaming under EU law.

I'd say this is a case for comreg and compensation.

See also article on same problem with 48.ie:https://www.msn.com/en-ie/money/news/48-says-no-data-roaming-in-parts-of-europe-until-september/ar-AAZd5Pe

Herself on hols in salou at min. Her texts work but data roaming she cant sort she has no toggle switch for data roaming. Samsung a20e. Will she be charged for receiving and sending calls and texts?

GoMo does not connect abroad you can't not receive or make calls when Romin in Europe they are braking the service arrangement they are charging customers for. I am one of the affected customer GoMo Sim will go on Emergency calls only. You might contact customer service by web chat only. They recommend you to request a new sim as a solution which make no sense if you are abroad. This has cause economic loss and distresses as I been without access to many other account to which my contact number its linked too. Germany and Poland.

Similar for me, GoMo has worked without problems in the UK, France & Germany in the last year.

Just a quick report on my experience and solution to roaming on gomo on iPhone 15 . I travel a lot in Germany and Spain but my EU data allowance is used up by day 3 or 4 of my trips.

To solve the problem I purchased an old iPhone 8 (unlocked) and a euro SIM card from Amazon. This sim has dedicated 100gb of data. When I arrive at destination country I switch on the iPhone 8 and use it for the duration of my holiday as a portable WiFi hotspot to my iPhone 15. The only downside is I’ve to carry two phones everywhere I go but it solves the roaming issue for me and I never miss phone calls to my personal phone or incur data shortages.