Virgin Media Cancellation deals

Just be careful if cancelling in order to sign up in another name - you will get the streaming TV box and the not the 360 tv box that you can record onto its hardrive. There's no going back even if you cancel within the the two weeks. Have to say I regret it now

I accepted the 15 euro off last month after trying to get through to them for god knows how long.

Just got the bill. It's higher then it should be. On inspection, they are now charging me for the broadband for the period ahead. As in for Feb when it was always issued on the 21st for that month. This is some bull **** without telling anyone.

They also didn't apply the 15 euro discount. They applied 2 7.50 discounts so it's split over 2 periods!

They also didn't remove the phone service as I requested. Useless shower..

Now I have to ring the again......

Haggle on the phone. Say you'll cancel and you'll get put through to the loyalty team. I'm not sure they do phone you after giving notice. I got 4 offers before they let me cancel

In 27 days time sign up as a new customer 😉

Good afternoon all

Contract is up at the end of next month so have to do the annual phone call to VM soon. Currently on a 1 year contract with 250mb broadband @ €63 per month, half price for the first 9 months.

Am I likely to get the same again or are they being a bit stingy at the moment?

Ask

If they say no. Start the cancellation process

All it takes is to cancel and signup in a new name a few days before the cancellation kicks in. An overlap of contracts of a few days avoids any issues of loss of service.

I use the same name, same bank account, different email, different mobile phone number (i just get a tesco sim).

Has anyone any info on signing up in different name? Have you done it lately and how do I avoid a drop in the service for a few days?

Can't justify paying 70 euro for 500mb broadband only.

Thanks

I accepted the "half price for 12 months" sms offer on Wednesday. It said I would receive confirmation of my order within 72 hours. But I haven't received anything. I still don't know what I've actually signed up for - what package or what price. It said there was a 14 day cooling off period, but it's mad you're expected to sign up just to get details.

For the past year I've been paying for tv+broadband at €114 with €45.01 off offer so €68.99 plus €14.99 extra room, so total €83.98. The renewal notice said it would now be 114+14.99=€128.99 total - which I told them was too much so cancel.

If this offer is half price for my existing bundle that would be 114÷2=€57 plus extra room at 14.99 so total €71.99.

I just cannot believe Virgin are offering a cheaper renewal so I remain sceptical until I get the details.

Great result, same as a new customer.

Just got off the phone to them there.

Best they'd offer me was €48 for 12 months. Asked for the €35 deal for 12 months but they wouldn't budge. Told her I've friends who've been given that deal after cancelling but still no dice so went ahead and cancelled. I also told her I'll just get my housemate to sign up as a new customer to which she replied they won't accept new customers to an address that has recently cancelled which I suspect is bullsh!t.

Anyway I'll wait and see if they get back to me in the next couple of weeks

Noted

I had signed up for a new contract recently which they insisted I upgrade for. Installer arrived today and wanted to run new cables into the house and give me this new box , I refused he confirmed you can not record RTE or the BBC on this. And the modem has to be where the cable is put in the wall I didn’t want this mess. Wonder will they leave me continue with my 360 box.

Following on from my previous posts, I had to phone Virgin today as I never received anything to confirm the half price for 12 months sms cancellation offer I signed up to. Turns out it hadn't gone through properly so glad I rang.

Anyway, I'm shocked but delighted to find that it will be truly half price for 12 months - even better than I had hoped.

So 1Gb broadband+Bigger TV+extra room for €64.50 instead of full price €128.99.

And that's less than the €83.98 I paid as a new customer for the past year.

Renewal was surprisingly easy this time, especially since it's going into the 4th year now without changing names. Called up expecting to have to push hard with my starting point being the new customer offer for 12 months but I'd have settled for €10 more across BB, TV and multiroom... immediate agreement and new customer offer was given for another 12 months!

I was wondering why it was so easy and then I remembered they'd given access to Sky on their network. They're usually well aware that the next best BB speed at my address is only 100mb. Checked my availability on the Sky site and, yip, 1GB now available. The offers are equal enough of I was go with Sky stream and I have the proper hard drive box with Virgin so it at least saves me the switching of hardware.

question do they send an email when the 12 months discount is up

I'm current on 1gb and tv for €57 /pm. do they contact me when the contract is up?

So got the call back today. First offer was 24 months @ €48 (250mb). Told him no dice so the next offer was €31.50 for 12 months. Asked could I get the new customer offer of 500mb for €35 for 12 months and he agreed.

Happy with that.

Great to see them giving 500 for 35, I'm out of contract in May, will they give me that offer? Not a chance 😡