BOI in app notification ,I need newer than Android 10

I would think that it would normal to inform people more than 11 days in advance that you'd be unsupporting Android 10. I've worked in IT for decades and I've never ever seen this kind of disdain for customers.

Hey BOI, how about using this email thing to write an explanation instead of freaking everyone out that their app is going to drop dead in a week? Can you imagine what their support lines look like right now? Must be panic stations.

I deleted the app and reinstalled it. Does it mean I'll need a new phone too? App is working fine now

If you're having an issue with the BoI app, the first thing you should do is to clear the cache. That will fix most problems.

Press and hold your finger or thumb on the app icon, tap the circled lower case 'i' in the upper right corner of the popup menu. That takes you to the 'App info' screen. Scroll down to and tap 'Storage' and then tap the 'Clear Cache' option in the bottom right corner of the screeen. That works most of the time and saves you the setup you have to go through if you uninstall/reinstall.

That's the one. I didn't find it too bad but then I'm an engineer so I'm not a good example. I suppose they could have made it bigger. I don't know what the alternatives are myself - what other banks do.

I ordered one anyway using the website and I got a text 30 mins later saying nope, you'll have to call us. I see they're efficient at saying no.

My company has a small BOI branch inside it (it's a big company); they said they'd had a bunch of people asking already and it was only 1pm. In a tech company. That bodes well for their customer service lines.

I wouldn't bet on being able to use a bank app with an 'alternative' android ROM for your phone.

I'm with a different bank but had an older phone I loaded LineageOS onto to keep getting android updates.

It worked great for a year or two with app, OS and security updates until one bank app update decided using LineageOS implied the phone was rooted and the bank app refused to run under LineageOS.

How did you check?

Its not that small a number of people, one friend has a two year old phone that out of date, it is a Chinese brand phone. Another friend showed me his phone yesterday, it is an older phone that works perfectly. Not everyone can afford to upgrade their phones every two years. I advised them both to look into switching banks instead of phones.

For my phone (android 13) its:

Settings => About Phone => Android Version

On a Samsung it's: Settings/About Phone/Software Information

Live a little and try for this. https://n.vodafone.ie/shop/phones/xiaomi/redmi-note-12-pro-5g.html?gallery=payg&productClass=SmartPhone&fg=true

You can get an eir sim for 10 euro and pretend you are "switching" to vodafone to get it for 200. Then put your own SIM into it. Xiaomi phones are all unlocked these days.

I have Samsung S8+, spent €1,000 on it in 2018. Android version 9.

Working perfect, very happy with it, good battery. But as said above, my BOI app wont work come 1st April. And i use it weekly for bank transfers as i have my own business.

I'm so tempted to move all my accounts to AIB to make a point.

Contacted vodafone today to upgrade to a similar phone S24+, out of stock in all local stores, will take weeks to get them, if they can get any.

*****...im andoid 9....

Have samsung s8 and happy with it...

Do i have to buy a new phone now?!!!

Good Amazon offer on Xiaomi X5:

6gb/128gb £151

8gb/256gb £168

Does it have to be a 5g phone?

I have an old 4g Galaxy J3 and a nearby mast in line of site with very few "sharers".

We pay 40eu a month here.

If you like a nice camera get the redmi. If you dont care about camera so much get a poco.

Great phones. We all have redmis and pocos in our house. Hard to beat them for value.

Thanks for the tip.

Does it need to be a local branch, or can I order it from Banking 365 call centre ?

So I rang BOI 365 about a PSK device. Spoke to a nice helpful lady in the security division.

She told me:

My BOI app will continue to work.after 31 March, even though my phone is Android 9.

I will be able to access my accounts & transfer money, pall bills as normal via my phone and laptop.

My phone will continue to be my security device to log onto my laptop.

If I book a flight, hire a car, or purchase online, and the sellers requires security swipe via my phone, I will still be able to do this.

My phone as Android 9 will NOT recieve BOI software updates after 31 March.

If I remove the app from my phone, I will NOT be able to install it again on my Adroid 9.

If I order a psk, the device will be my security verification. Not my phone anymore. That is, instead of swiping the phone, i will have to enter the code the psk gives me.

If I order a psk device say today, they deactivate my phone as being the primary security as of today. Then when the psk arrives 5-7 working days, I will use it instead of phone swipe. This means from the day you order it, until it arrives, you cant access your online banking as your phone swipw doesnt work.

For now, i will wait and see how my Android 9 works in the first week of April. If i have issues, i will order a psk, and accept that I have no access to my online banking for 7 working days.

Am I confident I will be able to access my accounts & perform.phone swipe for purchases come the 1st April ? I'm not fully confident. But at least knowing I can order a psk device, takes the pressure off having to change phones right now.

I just wish BOI would put all the information and risks on their website, and direct customers to this information.

Thanks for relaying that.

Actually ,I had also worked out that the main issue might be that we will not be able to reinstall the app whenever we need to when April comes (thanks Paul Simon ;-)

As someone noted above ,security of our bank accounts and devices that access them should be our first priority.

Thought about ordering a PSK, but then thinking I could probably do with a backup phone as if anything happened my current one (running Android 10) I'd have no access to banking and some work systems. So ordered a relatively cheap Galaxy A15 which will be supported up to Android version 18 with future upgrades.

I was DMing them on twitter the other day and it took 4 replies before they said the above! I've been meaning to upgrade anyway so its time to take my sons old phone which is still 3 years newer than mine 😅

Your phone is out of that equation as when ordering your new device will take over to receive the code.

I believe that code is then entered into your account portal to finalize the transaction your on to approve payment.

They tell you once your phone is removed they can proceed to order your new device 5 working days

You can absolutely use banking apps on an alternative ROM

Im using a Xiaomi Mi 8 thats 6 years old running Lineage OS 21 (Android 14) that runs Revolut, N26, Google Wallet etc.

There are a few steps to take to achieve this, which can all be found over at the XDA forum.

You just need to unlock your bootloader, flash a custom recovery, flash a custom ROM of your choice, flash Magisk to root and then you need to flash this module via Magisk

Once that's done, you need to enable Zygisk inside Magisk and turn on "enforce deny list".

All the instructions you need are over on XDA.

Sounds complicated but its very easy.

Most manufacturers push out updates. If your phone or tablet is on Android 10 or earlier, you've been abandoned by the manufacturer. You can always try for an update but unless you've been ignoring multiple 'Software update is ready to download' messages for the past 3-4 years, you're version is almost certainly parked/stabilised and is going nowhere.