BOI in app notification ,I need newer than Android 10

No am up with all the updates .

So am screwed so :)

Ho hum new phone shopping this week . I just hate new tech!

How bad is it that we now have to buy new/er phones to do our banking ?

I was quite happy going to my local bank or atm and getting my bank statements by post but now I and thousands of other older people have to suck it up while paying BoI for the privilege, no local bank or atm and everything online .

It was a push notification rather than a message in the app. This whole thing has been very badly managed by BOI.

Regards...jmcc

Got tired of everything to do with BOI years ago and went to N26. Superb service. Not possible for everyone but a brilliant fit for me.

Or you can upgrade the operating system on your phone totally free.

If your phone doesn't have that ability, then they are not "perfectly good" phones

Would be very fiddly for anyone with arthritis or parkinson's

You can opt for paper statements in the app

Update..bloody app stopped working for me this evening :/

Thanks.... ended up having to get someone else to pay for my online shopping earlier!

Will give it a try before I ring 365 tomorrow .

If you're getting nowhere and are tempted to uninstall/reinstall, clear the cache first and see if that fixes the problem. See post #7.

As a matter of interest can you talk me through this or tell me where I can find the info?

Might give it a go.

Wouldn’t be the first time that a call centre gave out contradictory info.

Definitely handled very badly from BOI.

My phone has Android 13 and I never got a notification about this - I guess because it wouldn't affect me? Only found out about it through this thread.

A change like this should have been communicated either via email or sms/text message.

Glad I went to EBS when UB left. Still no transaction charges or monthly fees on their current account.

And that is contradicted again by the above Indo article about it being deferred until 1st July:

The bank said this does not mean that affected customers will need to buy a new phone to use its app. After July, customer phones and tablets will still have access to the app and customers will still be able to use the app. However, any device that is still using an old operating system (OS 14 or lower for Apple devices and OS 10 or lower for Android), will not be able to update to any later versions of its mobile app. The bank said this means these customers will not have access to new features or improvements and over time, access to existing features will also be affected.

This is the Indo article:

https://www.independent.ie/business/personal-finance/bank-of-ireland-gives-customers-more-time-to-update-phones-for-mobile-banking/a1745664511.html

It seems to have been bumped up to one its main business journalists too.

Regards…jmcc

One of my elderly relatives has an ancient phone (think the max IOS is 12 or something) but they do have access to a laptop. Presume an alternative for them is to log in to 365 Online via that?

They currently log in via the app using selected digits from their PIN. Don't buy stuff online, just use app for checking balances and transferring funds between accounts and to family.

BOI has updated its webpage about mobile device operating systems.

https://www.bankofireland.com/help-centre/faq/mobile-operating-system-support-policy/

It makes things a bit clearer.

"What happens after 1 July?

After 1 July we can no longer offer support for the operating systems mentioned above.

This does NOT mean that affected customers will need to buy a new
phone to use our app. After 1 July, customer devices will still have
access to the app. Customers will still be able to send money, pay
bills, view transactions, check balances and do all other online banking
as normal.

However, any device that is still using an old operating system (OS
14 or lower for Apple devices and OS 10 or lower for Android), will not
be able to update to any later versions of our mobile app. This means
these customers:

• Will not have access to new features or improvements.
• Over time, access to existing features will also be affected.
• Very importantly, they will not be getting any Apple or Android security patches or updates.
• After 1 July, if a customer deletes the BOI app from a device that
  has not had its software updated, they will not be able to reinstall the
  app on that device. They will need to use a device using software that
  is OS 11 or above if it’s an Android, or OS 15 or above if it’s an Apple
  device. Alternatively they can use a Physical Security Key (see below)."

A bit of competent management could have saved all this hassle.

Regards…jmcc

I'm on Android 14 and got the original message. Which gave me a fright.

Opened the app just now and a message panel dropped down, here is the text….

We messaged you by mistake

On 19 March we messaged certain customers whose phones need software updates.

We sent you that notification by mistake. Sorry for any confusion, there's nothing you need to do.

What would be your question?
It's either or or. Once you've your app authorised, it's the one and only thing can be used. PSK is invalid. Same thing the other way around. You nod to PSK, the app ceases to be your ID as soon as your order confirmed. You've no access, until you've got the device in your hand.