Fastway/Parcel Connect

Hotblack Desiato · 27-11-2023 8:18pm

It's not up to you to chase Fastway around, you're not Fastway's customer, the supplier is and it's entirely their responsibility to get the goods to you safely and within a reasonable time (neither of which Fastway are any good at)

MoonMotorway · 27-11-2023 9:04pm

https://www.boards.ie/discussion/comment/121425611#Comment_121425611

That's it. I don't have time to be chasing fastway.

That's why I asked for a refund. I am hoping it will get the order moved on. I know they probably don't want to be giving a refund especially considering the order is somewhere. I am hoping they will chase up on it tomorrow. If not I do have a refund request gone in and I requested the refund to be done within the next 24 hours or I will do a charge back. They can chase with fastway or refund me.

MoonMotorway · 27-11-2023 9:10pm

Was there a pdf document created earlier in the thread about shops who use fastway?

I clicked into and it was limited? Was it ever updated or was it not allowed.

They really are absolutely an awful company to work with.

I made other orders last week and I know it's a busy and stressful time but an post and DPD can manage well and I had other orders delivered just not the one with fastway. It's not the timeline I am disappointed about. It's the information on the tracking that says to contact them but I can't. Even if they do deliver into my area it will be guaranteed to be dumped on someone elses doorstep.

How is this company still in operation?

MoonMotorway · 27-11-2023 9:22pm

Wait til I tell you

A neighbour of mine was waiting on an order that said it was delivered and it was with fastway but there was no delivery. It was on the local community WhatsApp. Instead she got a different parcel for a nearby housing estate. Delivered to her by fastway. It wasn't for her. She drove to the address to deliver the parcel to a stranger in a housing estate who was thankfully very nice. While there on the strangers door step, the came to the door to show them a package that was delivered also by fastway and also not for them and for someone else. Then they went to the other address and the same thing happened. There was at least 4 or 5 different people with packages and parcels for other people all delivered by fastway.

I swear to god. It was a wild goose chase.

That really shouldn't happen. My only conclusion is that some fastway drivers cannot read. Maybe they can track a general location and then parcels are dumped anywhere.

This kind of stuff has to be outlawed.

SwissToni · 27-11-2023 10:16pm

I send between 1200 to 1500 parcels a year with Fastway, so far this year 1 has gone missing and 1 arrived damaged.

manna452121 · 27-11-2023 11:02pm

On their page https://www.fastwayni.co.uk/west-galway have you tried the support link maybe they might respond.Depending on your location in the West some address can be hard to locate even with a postcode and a phone number does help

amber2 · 08-12-2023 12:23pm

What’s the best way of contacting Fastway, I ordered on the 24th Nov, package has been scheduled for delivery all week and neither Fastway or the seller will reply to emails.

whiterebel · 08-12-2023 2:42pm

https://www.boards.ie/discussion/comment/121470362#Comment_121470362

Review them on Trustpilot

Hotblack Desiato · 08-12-2023 2:50pm

I'm not quite sure but I think it involves the bones of a sacrificed goat.

Glencarraig · 08-12-2023 3:09pm

Are these so called "delivery drivers" from Fastway not obliged to at least ring a doorbell when they arrive, my daughter has had three deliveries in the last week and none of the drivers attempted to ring the bell or knock on the door, parcels just dumped in the porch.

whiterebel · 08-12-2023 9:21pm

Strangely enough, the only driver that rings the ball around my way is Fastway. DPD only because I asked him a few times to do it, UPS driver flat out refuses to ring the bell and left stuff out in the lashing rain yesterday - when we were at home!!

df · 16-12-2023 1:29pm

How does Fastway exist? I have used them for years as they were the cheapest and I had little choice just to put up with their massive incompetence. That said my local driver is amazing and would do anything for me.

Some drivers clearly don't care less and leave packages in random places and don't tell the customer. Also, they sign for packages themselves. The real issue though is when there is a problem. The customer service and support is atrocious. I have made many complaints but have never heard back in spite of been told numerous times that a supervisor will be in touch.

I'm pleased to say I'm in the process of moving to another company as I just can't deal with their useless service any longer. I advise anyone to think long and hard before using them.

The_B_Man · 21-12-2023 1:39pm

Tried using the parcelconnect service to send a package up north. I chose the local Centra dropoff point.

How is it meant to work? Basically i've paid online for a label but I can't get access to the label. Is it meant to be instant or do i have to wait 24 hours for the label? I wouldn't mind but I need the feckin thing sent before Christmas, or else it'll be gone passed the date of return for the full refund.

Can anyone shed any light on this? It's my first time using them (and potentially my last). Any time I click the link to print the label in my email, I get a:

404 - NOT FOUND

The page you're looking for does not exist.

======

Presumably it's meant to show my label here? Their phone number is out of service. Their online chat just sends an email to their support team, who'll respond in their own time. No idea whats meant to happen now. I found a few email addresses online. I think i'm gonna email them all and hope I get a response.

Hotblack Desiato · 22-12-2023 12:30pm

Not surprised, got an email from Fastway the other day saying "click here to track your package", it was 404 🙄

I didn't realise Smyths used them, it really puts me off ordering online from Smyths in the future. We got the package (a Lego set) but the box looked like it'd been stood on.

zell12 · 02-01-2024 1:38pm

Booked to send a package on 29th Dec with parcelconnect, nobody has arrived yet, their depot has engaged tone. They've debited my debit card for the service though. Do I just cancel it, how do i get my courier fee back?

tele2020 · 09-01-2024 10:03am

Incredible bad service.

Driver 310 from Ardee seems to be attempting to deliver my package to wrong address, MULTIPLE TIMES and that business is closed by the time he gets there, somewhere between 5 and 8 at night, but where I'm standing , our doors are wide open until around 9ish. Its very stressful to be honest seeing an attempt to deliver your package 30 doors down to the wrong address and the driver blatantly lying.

zell12 · 10-01-2024 9:23pm

Fastway collected my parcel and delivered it with signature within three days. I accept there were post Xmas delays/backlog. Happy enough.

The Continental Op · 25-03-2024 11:45am

Credit were credits due. Cursed Micks Garage when I noticed my "free" delivery was coming with Fastway :-) However the driver did put the box into a plastic bag with the opening underneath when he left it inside our gate. I was raining at the time so the plastic bag was needed.

I am me123 · 26-03-2024 3:06pm

Hi,

Hope its ok to post here.

Im currently waiting on an Amazon delivery being delivered by Fastway Couriers today.

Up to what time do Fastway deliver parcels?

The Continental Op · 26-03-2024 4:00pm

https://www.boards.ie/discussion/comment/121941574#Comment_121941574

Of course you can post here. The drivers often work till they have finished (latest here after 6pm) but if you are out in the country then they could ignore you and do your delivery next time they are out your way.

I pay for Amazon Prime because Prime deliveries don't use Fastway.

I am me123 · 26-03-2024 11:45pm

https://www.boards.ie/discussion/comment/121941916#Comment_121941916

Awh thank you 🥰.

I got my parcel today in the afternoon with Fastway couriers. All good.

Thanks again for replying.

I am me123 · 27-04-2024 12:54am

Hi,

I'm waiting on a package and the tracking information states it has been loaded to a container, so would it be early next week when I recieve the parcel?

#Smokey# · 13-05-2024 5:47am

Anyone have experience of Fastway delivering to an OOHPod?

Nodferatu · 14-08-2024 5:17am

Fastway, they lost a €200 package on me at Christmas and refused to take responsibility. Claimed it was 'signed for' and delivered, which it wasn't. Then refused to do anything about it or help me find it. No manager was around to speak with that day. Nearest depot is 30 minute drive away.

They lost another package on me about 3 weeks ago said it was delivered and signed for. Which it wasn't and again wouldn't help and just shrugged it off. Again, had to drive to nearest depot to speak to someone as they conveniently don't have a phone in Portarlington depot. Best they could do was to get the driver that day (whom was out sick..) to contact me, which... surprise surprise.. he never did. Of course they wouldn't give me his number because GDPR or whatever.

Now I'm onto my 3rd package that's missing they recieved it 2 weeks ago on 30th July and nothing since. This is F**KING ridiculous and I now have to hop into the car yet again today and drive to Portarlington, yet again because thry dont have a contact number or email I can get any responses from. Convenient for them. I'll end up speaking to someone whom, no doubt as always will play stupid and thick and won't help me in any way. I'll get a run around and told to speak with manager or come back when the managers around and I'm out more cash again unless I argue with company I bought off for a refund!! Why are companies like this allowed get away with this sh*t.

If I could chose any couriers in Ireland Fastway would be at the very bottom of the list everything. I absolutely despise them.

The Continental Op · 14-08-2024 10:11am

Three items I'd report that as theft. See what happens if you report it online.

whiterebel · 14-08-2024 10:27am

https://www.boards.ie/discussion/comment/122500769#Comment_122500769

Are you dealing with the suppliers? Contract is between them and whoever ships for them. Also go on to Trustpilot and put up your views.

Nodferatu · 14-08-2024 4:18pm

Yeah have left a review for them on Trustpilot. I'm not wholesale just buy stuff online. But have bought numerous stuff from a particular store in China and they told me they don't pick the courier its assigned when arrives in Ireland.

Nodferatu · 14-08-2024 4:18pm

Where woupd I report it?

JP Liz V1 · 14-08-2024 4:22pm

Do Fastway have any direct phone line, only just email

z80CPU · 15-08-2024 9:10am

Fastway have a phone number indeed, but it goes to a message saying " ALL OUR CUSTOMERS COMMUNICATE WITH OUR DRIVERS" or something along the lines of it.

Hotblack Desiato · 16-08-2024 5:40pm

https://www.boards.ie/discussion/comment/122502981#Comment_122502981

It's up to the seller to ensure the goods reach you, either ask for a refund or do a chargeback.

Jumbells · 16-08-2024 9:43pm

Had a package to be delivered to the Cornmarket Street OOHPOD in Cork today. When I reliased it was Fastway delivering, I felt it in my bones that they would screw it up. Sure enough email received saying parcel delivered, I got no notification from OHHPOD locker. I contacted OHHPOD and they said nothing was put it there for me. I went in physically to the centre and asked at every store if they had the parcel and no one had it. Expensive parcel just gone, no way to contact fastway by phone and no response to my email. Everytime with this company, everytime.

Hotblack Desiato · 16-08-2024 11:42pm

Seller's problem to resolve, not yours.

z80CPU · 05-09-2024 8:23pm

Fastway is the Irish Courier for TEMU.

In the Special Instructions in while buying your TEMU stuff, maybe enter something like " For Courier : Handle my package like a millionaire , Thank You "

Fastway/Parcel Connect

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