Refurbed.ie

notahappycamper · 02-05-2021 10:19pm #1

Anyone use this site for a refurb? My wife’s phone died and she is looking for an iPhone 8.

ratracer · 02-05-2021 10:24pm

I did, a couple of weeks ago. Ordered an XS for my daughter. Quick delivery and the phone is mint, very happy with all aspects of purchase, delivery and quality so far. Phone shipped from Italy I think.

ablelocks · 03-05-2021 5:19pm

check out backmarket.ie too - haven't bought anything from there yet, only found out about it yesterday after seeing an ad on france tv while watching the rugby - looks legit, they have a number of websites across Europe.

maxamillius · 03-05-2021 10:52pm

Bought an xr from mobile phone locker recently, great prices and fast delivery!!

dave oc · 03-05-2021 11:45pm

Anyone know what state the batteries are likely to be in with these phones? I see one of the sites above mentions battery will be minimum 85% capacity, but the others just mention grade of physical appearance.

notahappycamper · 04-05-2021 8:37am

In the end my wife went with an Irish company based in Cork called “Get Tech”. Online reviews look good.

ratracer · 04-05-2021 8:50am

dave oc wrote: »

Anyone know what state the batteries are likely to be in with these phones? I see one of the sites above mentions battery will be minimum 85% capacity, but the others just mention grade of physical appearance.

The XS I got from refurbed has a battery health of 85%

antodeco · 04-05-2021 8:54am

Have used them very recently. Paid extra for a "Like New". XR iPhone arrived very fast. On inspection, 4-5 dents around the corners. Paint missing and a few scratches. Was very disappointed.

Got onto them and they said "like new" means that viewing it from a distance of 30cm, you will only see light marks. Obviously large chunks of paint missing can be seen more than 30cm away.

Offered a full refund. Waiting to return the iPhone (as soon as I figure out how to send via a DHL return label).

BigMoose · 04-05-2021 12:03pm

I recently got the mother-in-law an iphone 8 from phonely.ie - was very happy with the service, price seemed competitive for refurbs and the phone did indeed look like new. Battery was 85% or so, but has been working fine.

Gregor Samsa · 04-05-2021 12:37pm

What does "refurbed" mean in this context if the phones only have 85% battery? It doesn't sound like they're actually being refurbished in any way, just that they're used and up to a certain minimum standard.

Doodah7 · 04-05-2021 2:41pm

Gregor Samsa wrote: »

What does "refurbed" mean in this context if the phones only have 85% battery? It doesn't sound like they're actually being refurbished in any way, just that they're used and up to a certain minimum standard.

This and they might have given it a bit of a wipe with a disinfectant tissue!!

At least with CEX, the phones are rigorously graded. An 'A' grade is genuinely like new. I bought an iPad from them before and the included limited-time AppleCare had only run about 20 days or so!

Gregor Samsa · 04-05-2021 3:18pm

Doodah7 wrote: »

At least with CEX, the phones are rigorously graded. An 'A' grade is genuinely like new. I bought an iPad from them before and the included limited-time AppleCare had only run about 20 days or so!

I bought an A grade Apple TV 4K from CEX, and the remote hadn't even been removed from its plastic wrapping. I know they're not all going to be like that, but I was very impressed. That's my definition of "mint". I certainly wouldn't describe an iPhone with an 85% battery as "mint" or "like new", no matter how few scratches were on the outside.

ratracer · 04-05-2021 4:17pm

Gregor Samsa wrote: »

I bought an A grade Apple TV 4K from CEX, and the remote hadn't even been removed from its plastic wrapping. I know they're not all going to be like that, but I was very impressed. That's my definition of "mint". I certainly wouldn't describe an iPhone with an 85% battery as "mint" or "like new", no matter how few scratches were on the outside.

Each to their own opinion I suppose. The phone I got is working perfectly and was less than half the price it would be new. It’s for a teenager, battery life will last a day, same as any new iPhone I’ve ever had. The 85% is good enough for me to think I’ve got a good deal.

quarryman · 05-05-2021 1:01am

85% battery means the phone has been well used for at least a year. If anything it's in need of a refurb rather than just had one.

Doodah7 · 05-05-2021 12:09pm

My three year old iPhone X has a battery maximum capacity of 86% and has obviously been used daily. It has been in a case since day one and is perfect in every other respect. I would not anticipate CEX giving it an A-rating if I was to trade it in there.

And to be honest, there is very little in the difference. €250 cash for an A and €225 for a B-grade so I wouldn't be too fussed.

listermint · 05-05-2021 12:13pm

Bought a Samsung note 10plus from them last week. Arrived yesterday. Condition was advertised as Very good. They have different grades on the site pay more or less depending on that.

Phone looked like it came out of a shop . Box not so much that had wear on it. But the device is perfect free from any marks . Delighted with it .

Iguarantee · 05-05-2021 12:17pm

quarryman wrote: »

85% battery means the phone has been well used for at least a year. If anything it's in need of a refurb rather than just had one.

I’ve an 11 Pro on 92% battery capacity and it’s 1 year and 4 months old. I use it every single day for music, emails etc.

Reducing the capacity to 85% in a year would require some serious usage!

Gregor Samsa · 05-05-2021 4:00pm

My 2-year-and-two-month-old XR, which was both my work and personal phone, was retired at the weekend on 91% battery capacity (replaced with a 12 Pro).

Trojan · 08-05-2021 9:41am

For battery context, my iPhone 8+ is at 86% battery health.

That's with 3 years, 8 months usage at ~3.5 hours screen on time per day.

I'd been planning to get a 12PM, but this one is still going well despite heavy usage.

CptMonkey · 08-05-2021 2:17pm

I got a iPhone 8plus from mint for herself and the battery says 100. Second phone that I have got from them. I presume that means it has been replaced.

The first phone did however have a dead spot on the screen in the too left corner

Eircom_Sucks · 18-05-2021 1:45pm

i don't get people whinging about the batt health

if you that worried , go buy a new one ffs

expecting pristine from bargain basement sites

15-10-2021 5:35pm

I bought off of https://www.refurbed.ie/ recently. iPhone 2020 SE. Happy enough with the experience really. Got phone within the week. Only slightly annoying thing was no notification of dispatch. So felt a little iffy as to when would get phone. Resisted urge to contact them to find out delivery time. Mine came from Netherlands 🇳🇱

Bought from this site as slightly better value than competitors. As in got better condition for similar money.

www.refurbed.ie

NatashaB16 · 07-02-2022 5:04pm

Glad to hear that you didn’t get a dispatch notification (well not glad to hear it necessarily but glad to hear I shouldn’t expect one!) - bought a phone on Sat evening and haven’t heard anything since the initial email confirming my purchase. I was resisting the urge to email them too, so I’m happy I saw this post as it’s put my mind at ease lol!

magootoo · 10-02-2022 12:45am

Any sign of phone yet? Ordered on Monday and haven’t heard anything!

Tombo2001 · 14-02-2022 10:32am

Am new to this - need to buy a tablet for kids homework - the price difference between new and refurbed is not really substantial. For example on CEX a 32gb apple ipad is 400 euro, you can buy a new 9th gen with 64gb memory for the same price.

What am I missing here....

whiterebel · 14-02-2022 10:38am

CEX are a rip off. Have a look at Apple refurbed on their site.

Cloud09 · 18-05-2022 2:16pm

I'd stay clear of them the batteries don't last. They also still have my phone I sent it back under warranty as the battery wasn't lasting on it they wanted 39 euro just to look at it. I bought two phones off them the first phone they refunded me the money for it as the battery was cooked. They won't send me back my phone until I pay 39 euro even though they haven't fixed just told me there's nothing wrong with the battery. I'd stay clear your only buying problems.

dave34 · 23-09-2023 9:54am

been looking over this company lately as they have a major advertising campaign it seems lately.

From what I can gather they are a German based company who are acting as a 'Re-Seller' portal. Whilst they may carry some of the products themselves it seems a lot is being sold via a third party. I've also had people bring phones into me with different issues from weak batteries to screen/touch issues. Obviously I have to refuse to work in them due to potential warranty issues but give advise accordingly.

just to make people aware then so that buying from such a company is not really helping the Irish market when there are many [struggling] Irish business being affected from this type of trading...

mecija · 25-09-2023 4:33pm

Hi All, I purchased a Samsung Gear S3 smartwatch from refurbed on July 22nd. After 2 months, the watch displayed a software error and will not recover from this. Having contacted Refurbed, they queried if the watch had come into contact with water and I replied that it had periodically when taking a shower. On this basis Refurbed will not cover this under warranty. Consumers, please be aware of this when purchasing a smartwatch from Refurbed that it cannot get wet otherwise, you risk voiding warranty. This goes for sports watches also. Please share this as much as possible so that you do not have the same experience.

The Nal · 25-09-2023 4:35pm

Really expensive compared to what you can get if you shop about.

gmacww · 26-09-2023 12:03pm

https://www.boards.ie/discussion/comment/121155591#Comment_121155591

To be fair to them. This is clearly stated on every single product they sell right up front in the info section:

Note: Through the process of refurbishing the IPxx certification can no longer be guaranteed and, for example, water damage is therefore excluded from the warranty conditions.

So if you bought a watch with that clearly stated. Got it wet and then tried to claim warranty that's on you and not refurbed.

Flinty997 · 26-09-2023 12:18pm

https://www.boards.ie/discussion/comment/121146012#Comment_121146012

Which company?

gmacww · 26-09-2023 2:58pm

https://www.boards.ie/discussion/comment/121146012#Comment_121146012

I don't believe they are "acting" as a re-seller portal it's open and quite obvious. If you spec any device it says quite clearly on the product page who's selling it and where it's shipping from. You can click on that company name and it'll give you full details about who, where etc... I've bought a few bits off them over the years. Only had one that I had an issue with where the battery failed. A Mac Book Pro. Contacted them, returned it replaced with an even better quality and newer model for no additional money within the warranty period and no questions asked. All in all that took about 2 weeks. Absolute quality service.

As a question though on it not helping the Irish market what's stopping any of those struggling Irish businesses from getting setup on the site and selling their products to the wider EU market? Sites like this could be a massive helper to the irish business rather than a hindrance.

dave34 · 02-10-2023 12:34pm

https://www.boards.ie/discussion/comment/121159596#Comment_121159596

recieved a reply from them..

quote:

Refurbed is an online marketplace where dealers selected by us from all over Europe (including suppliers in Ireland) are allowed to offer their refurbed products. We do not work with sales outlets, we work with verified, quality approved refurbishers.

Refurbed clearly states on our website that we are a European marketplace, which we are proud to be, as this offers the best product range to our Irish consumers.

end quote....

there mainly using wholesale resellers such Foxway (Latvia - example) amongst others .. Where they are saying that dealers are 'Selected'? Very much doubt that is the case and would be very much of the opinion that they allow wholesale resellers to sell directly through there portal. This means that they do not have to carry physical stock or it is a minimum if they do. It will also leave open issues where warranty is concerend and I know of a couple of instances where they have been somewhat reluctant in honouring warranty.

the other issue is that it is unlikely that the product is even in Ireland and is sourced in mainland Europe and so avoid VAT via VAT Margin sales.

(Whilst this is not exactly the main topic it is part of the issue also)... A major probelm that is happening at the moment in Ireland over the last few years with 'Pop Up' shops masquerading as repair shops and selling vat margin products (Mobile Phone/Tablets mainly) and therefore affect established Irish Business's who have to apply VAT. Thats apart from other dubious practices that these shops get up to .. the most common being the 'Charge Port' scam & Good luck trying to get any warranty in any way or form and also trading under multiple business names even continuing to trade under a name when the Company is delisted from the C.R.O .... same crowd have 3 shops under different names, in close proximity to each other meaning it makes no difference then which shop is used as they are (Behind the scenes) all the same owner/s ...

And thats not even beginning to look at the low quality cheap components being used, and an even more abysmal repair standard. its high time that Revenue/Customs & Trading Standards took a good look at these crowds.

z80CPU · 02-10-2023 12:53pm

^^^^^. And there in lies the endemic problem since the pandemic: quality of repair of home user tech in general has gone off a cliff. For me it means there is no solidly dependable agent to send my smartphone off to:

The Irish repair fella will now say:

It's too newI / it's too old./ yah it's new sure but you only paid X amount for it.

Buyer beware more than ever, and check on the box before opening that you get what you ordered especially in relation to iPhone models.

Flinty997 · 02-10-2023 12:59pm

Have to say this has pushed me to cheaper phones which are almost cheap enough to be disposable if they break.

gmacww · 02-10-2023 2:29pm

Your last point Dave is spot on. I've bought a few bits as I said from refurbed. Only had 1 issue in warranty which was dealt with superbly. In the last year I bought an iphone off a very prominent store on adverts (also has 2 physical stores). Within a month the battery needed replacing. What they replaced it with was a cheap ass part that expanded and popped the screen off. Got that replaced at additional cost as it was outside of the replacement batterys 28days. The new battery is rattling around inside the phone.

Absolutely woeful service from them. I don't think I'd buy from any of those phone stores in Ireland again and instead I'd look to someone like refurbed or swappie etc... Never used that last one btw just using as an example.

dave34 · 03-10-2023 2:18pm

https://www.boards.ie/discussion/comment/121184957#Comment_121184957

most iphone replacement parts will give a message screen or battery saying that they are non genuine. Even if you use a brand new oem battery or screen say from a new phone. This is due to Apple using serilization on there parts. The new iphone 15 ports have a chip on then now which we suspect will do the same.

The inly method currently is to remove the chip from the old component (screen) and transfer to replacement and with battery the process is slightly more difficult as the complete top part of the battery - what is called the B.M.S or Battery Monitoring System - needs to be removed from the original battery, swapped to the replacement battery then connected to a tool similar say to the JCV1s and reset the cycle count etc. then when placed in the phone it will show as the original genuine battery with correct serial.

Most shops don't/won't do it as it is time consuming and as the phone has likely had a previous repair the original parts are not available to retrieve the serial chips . Some information can be retrieved from the handset but serials are far more difficult to program. The 'Pop Up' shops never move chips & all that can be recovered is degausing serial and truetone ...

The sooner our trade is Regulated & Licensed & monitored (As it should be!) the better for the trade and for the customer! You can guarantee that pretty much 50%+ of these 'Pop Ups' would disappear over night and that includes those selling online - they appear & disappear usually within 6-12mnths ..

Banzai600 · 18-12-2023 3:49pm

I can vouch for refurbed, have bought a few phones from them, and usually pay for the higher grade. An iphone battery here in Dubln can be done for around 85 euro, well it was last year. And i wouldnt buy here , from anyone.

id be weary about buying any iphones that ppl say are "new" here, ive seen iphones for sale in blank white boxes at almost full price 🤣 not saying this is the case all of the time, but counterfeit for apple products seems to be rife. 🏃‍♂️

EssGee · 24-02-2024 1:10am

Anyone who's bought laptops off them? Experiences/Opinions? Thanks

Red Silurian · 28-03-2024 12:56pm

https://www.boards.ie/discussion/comment/121810719#Comment_121810719

I bought a Lenovo ThinkPad X250 off them for €208 last year, it's running very slowly these days, little over a year after delivery so out of warranty but you win some you lose some

The Nal · 28-03-2024 4:19pm

https://www.boards.ie/discussion/comment/121949060#Comment_121949060

Whats the spec?

Red Silurian · 28-03-2024 4:32pm

https://www.boards.ie/discussion/comment/121949917#Comment_121949917

Probably about €400 worth brand new

z80CPU · 28-03-2024 4:56pm

As a benchmark, bought a Lenovo L480 for € 450 cra**y 4 gb ram in january 2020. This was soon upgraded to 8 gb. still runs quite slow. 7th gen i3 processor.

The Nal · 28-03-2024 4:57pm

https://www.boards.ie/discussion/comment/121949978#Comment_121949978

No I mean the spec of the machine. i3, i5, how much RAM etc?

Red Silurian · 31-03-2024 10:12pm

https://www.boards.ie/discussion/comment/121950064#Comment_121950064

Oh sorry, from the specs in the email

Lenovo ThinkPad X250
i5-5300U
12.5"
4 GB RAM 500 GB HDD
Win 10 Pro

The Nal · 01-04-2024 9:11am

https://www.boards.ie/discussion/comment/121960765#Comment_121960765

Aha yeah theres the issue. 4GB RAM.

Have a look at upgrading to 8GB. Will make a huge difference.

https://www.mrmemory.co.uk/memory-ram-upgrades/lenovo/thinkpad/x250

corks finest · 01-04-2024 9:29am

Though tbf if trading in an apple phone U get a decent voucher price

Traded in a 14 pro max and got a near new grade A pixel 8 pro

Cost me nothing,I'd e140 voucher left over which my son used to purchase a few games he was after

But one would need to travel to a few Cex shops as they vary in what they will give U,

Cex grand parade Cork classed my 14 pro max as B grade

Yet Cex Blackpool shopping centre gave it an A grade

Similarly my pixel 7 pro and watch a while back were graded B and C in town,

Yet in Blackpool SC were graded A and B

Red Silurian · 01-04-2024 12:32pm

https://www.boards.ie/discussion/comment/121961414#Comment_121961414

Thanks for the tip, I might just do that... I'm not saying I regret the purchase by the way, you pay for what you get lol

DT2016 · 28-05-2024 11:46pm

do refurb or back market iPad Pro’s come with new batteries? A refurb iPad Pro Gen 5 12.9 on Apple refurb is 1600 where on back market it’s 1200 for gen 5 pro and 1325 for gen 6 pro

Enter Username Here · 10-06-2024 2:35pm

Hi.

I purchased a phone from refurbed.ie last year and I paid for full insurance:

With this insurance, you cover the risks of Damage, Liquid Damage, Robbery and Burglary of your Insured Device in accordance
with the General Insurance Conditions (GIC).
Device category Manufacturer Date of purchase Purchase price IMEI /
Serial
number
Mobile Google 12.09.2023 174,99 EUR

About three weeks ago I damaged my phone and smashed the screen. I contacted refurbed who forwarded me to refurbed plus - refurbed.bolttech.eu

I have put in a claim and received an auto-response telling me that they will be in contact in 48 hours. It has since been over 2 weeks since I first contacted them and I have received nothing back. I contacted refurbed again last week, but I have also not received any reply from them to date.

Has anybody dealt with these before? Does anybody have any idea where I should go from here?

Thanks for reading.

Refurbed.ie

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