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EasyGo public chargers

17891012

Comments

  • Registered Users, Registered Users 2 Posts: 1,457 ✭✭✭SharkMX


    It worked for a couple of weeks last year but its totally useless now for me. Would be handy as there are easygo chargers that i would use often but ive just given up on them now and filtered them out when looking for chargers.

    Their support is woeful altogether. Dont listen to the question and answer a totally different question instead.



  • Registered Users, Registered Users 2 Posts: 18,889 ✭✭✭✭kippy


    Hi all,

    Can I ask, out side of a preference for free charging - which provider would you prefer to use for charging your car and why?

    Also, does anyone know if any company will deal with community groups who wish to host an electric charger on their premises and what the business model around this might look like (I'd assume the group would provide space and electrical connection, the company would install their charger and reimburse the organisation for the electric useage - but correct me if I am wrong here)

    Thanks in advance for any advice,



  • Registered Users, Registered Users 2 Posts: 7,871 ✭✭✭10-10-20


    Ironically, EasyGo do this; have a look at their maps and you'll see that they have community groups and companies listed. They had better get the app working first though.




  • Technology & Internet Moderators Posts: 28,827 Mod ✭✭✭✭oscarBravo


    I use EasyGo all the time but pretty much never use the app, just a smartcard.



  • Registered Users Posts: 2,167 ✭✭✭innrain




  • Registered Users, Registered Users 2 Posts: 119 ✭✭dsandson


    you can also log into the website to add a payment method. I needed to do this as the UK app wouldn't let me add a card. Just kept erroring out.



  • Registered Users, Registered Users 2 Posts: 9,376 ✭✭✭markpb



    I've never been able to add a payment card (from any bank) using the EasyGo app. I suspect it doesn't support 3DS and falls foul of SCA rules. The website works but it's a pain to use on a mobile device. Their call centre and support team were zero help too.



  • Registered Users, Registered Users 2 Posts: 1,457 ✭✭✭SharkMX


    I had a smart card and it worked for about months. Just stopped working. Their support is totally useless.



  • Registered Users, Registered Users 2 Posts: 6,951 ✭✭✭zg3409


    I see charger manufacturer tritium has gone out of business. Easygo use them heavily for their 50 & 75kW chargers. It looks like they may have issues getting support and spares long term.



  • Registered Users, Registered Users 2 Posts: 7,871 ✭✭✭10-10-20


    Wow, that's surprising. Australian company, if memory serves. That's going to cause some fluctuations in the ongoing support and service-space alright.



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  • Posts: 0 [Deleted User]


    The company must have gotten those chargers very cheaply. Creating these 50 kW SPOF locations doesn't make sense otherwise. They could be used while visiting a town but the fact that there is only one per town doesn't make them very appealing in 2024.



  • Technology & Internet Moderators Posts: 28,827 Mod ✭✭✭✭oscarBravo


    I'm not sure I understand your point. Take Newport in Mayo: pre-EasyGo there was no charger there. If I'm passing through Newport and need a charge, I can use the 50kW. If I lived in Newport and didn't have home charging, it would be useful for routine charging.

    I get that we'd all like lots of 350kW chargers everywhere, but given the choice between no chargers in Newport and one 50kW charger in Newport, I know which is more appealing to me.



  • Posts: 0 [Deleted User]


    Any chargers are better that none but you can't really rely on a single charger being online when you really need it.

    And 50 kW is not good, in my opinion, in 2024 when the best selling models in Ireland charge between 2x and 5x peak charging speed. It just results in needlessly long charging times and therefore waiting times on this one single charger.



  • Registered Users, Registered Users 2 Posts: 7,871 ✭✭✭10-10-20


    EasyGo did what they needed to do to go to market with a charger. The 50kW chargers were a strategic decision on the basis the lack of existing DC chargers across the country at the time as well as the electrical infrastructure and the cost of local upgrades to supply a larger load. It wasn't feasible to go larger in most locations and also the market for DC chargers was only semi-mature, so the technology wasn't what it is today. It hasn't aged well by virtue of the country needing a lot more charging capacity, but we are where we are.



  • Technology & Internet Moderators Posts: 28,827 Mod ✭✭✭✭oscarBravo


    I would prefer to see eight 350kW chargers in Newport to one 50kW, but I would also prefer to see one 50kW to none. If there was a business case for multiple high-speed chargers I'm sure they would have deployed them.

    Don't get me wrong, I want to see more charging infrastructure, but if it's going to be left to the market to provide, then the market will only provide what it thinks it can make money from, not what we think it would be nice to have.



  • Registered Users, Registered Users 2 Posts: 9,376 ✭✭✭markpb


    I assume the reason for 50kW chargers is because they don’t normally require a lot of work from ESB Network so they’re cheaper and quicker to get installed. EasyGo aren’t ESBN with their (relatively) vast budget and infinite timeline for return on capital.

    I’m no fan of EasyGo at all but they have chargers fitted at my parents and my in-laws small towns in the west & north west where there are no alternatives. They’re not en route chargers where speed is a necessity - they’re the kind where you plug in when you’re working, shopping or visiting people. They support people who don’t have off-street parking but still want to own an EV.



  • Registered Users, Registered Users 2 Posts: 6,951 ✭✭✭zg3409


    The easygo DC chargers have overstay fees after 60 minutes and with the relatively slow charging rate and modern EVs with 60/70kWh batteries it could easily be a 60 minute + mid trip stop which is far from ideal.

    As said it's highly likely at peak times someone else might be there instead of you for 1+ hours, so you can't rely on getting filled up there. They have some 75kW units that can share a load across 2 cables and some sites have more than one DC chargers. I personally would prefer less chargers and instead double up in less towns. I would tend to avoid these single units and instead plan my trip to charge elsewhere. Also with newer cars with bigger batteries people have multiple options of where to stop with say 300km range, so they can avoid 50kW units and use a 150kW unit 100km away. I don't see the easygo chargers being that busy, so I don't know how financially viable they are as a business, even if they are number of sites wise ahead of many others.



  • Registered Users, Registered Users 2 Posts: 1,653 ✭✭✭yer man!


    I wish they would focus more on hubs are at the very least sites with minimum 2 CCS. I purposefully avoid these single sites and opt for hubs when I need them as I don't want to risk getting to the charger and having someone else connect to it and I'm left waiting then. At least with a hub if I see a few open I know there's a good chance I'll get a plug when I arrive.



  • Registered Users, Registered Users 2 Posts: 9,376 ✭✭✭markpb


    2 x 50kW CCS means a network supply of 100kW which I guess would mean more (expensive) work by ESB Networks and also more delays by ESB Networks. EasyGo could have a very expensive charger sitting for months waiting for a connection while the charger is being paid for and not able to make money. I always wondered why CPOs don't get the network connection first and fit the charger second - I assume ESB Network's timelines are a mystery even the client so there's no way to schedule around them.



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  • Registered Users, Registered Users 2 Posts: 13,375 ✭✭✭✭prawnsambo


    What's the story with all the EasyGo chargers that have been installed for months (years even) without going live? There's one on PlugShare that was mapped back in 2022. The one above in Hollywood Co. Wicklow was installed in January and another in Rathdrum installed in November 2023. Loads more all over the place. Lidl have a few as well that aren't live yet. Seems nuts.



  • Registered Users, Registered Users 2 Posts: 774 ✭✭✭CivilEx


    You'd have to think that EasyGo would not have made the investment in the equipment and works without some "promise" from the ESB that they would be connected relatively soon after installation?



  • Registered Users, Registered Users 2 Posts: 13,375 ✭✭✭✭prawnsambo


    Yeah, would seem stupid to do that. From photos posted on Plugshare, it would seem all the electrical boxes are in place, but obviously not connected.

    Seems nonsensical. These chargers are in really useful places. Lots of tourists around, never mind locals.



  • Registered Users, Registered Users 2 Posts: 3,488 ✭✭✭JohnC.


    2 new units going in on Meagher's Quay, Waterford. Saw the works over a few days but had no idea this is what was happening until they appeared today.



  • Registered Users, Registered Users 2 Posts: 6,951 ✭✭✭zg3409


    I put your photo on the plugshare entry here

    In terms of in place but not yet live it's up to ESB networks and in many cases it can 6+ months to get a connected or upgraded grid. ESB networks were advertising on the radio for apprentices due to backlog with whole new housing estates finished but not yet connected. I have seen motorway services and businesses open running from generators due to connection delays. There was also news items about bribes being asked to jump queues. In some cases it can require whole new substations or custom equipment to be ordered and due to attacks on electricity system in Ukraine there was a shortage of equipment and spares. Other countries were donating parts but then placing orders on long lead times.

    https://www.plugshare.com/location/617949



  • Registered Users, Registered Users 2 Posts: 774 ✭✭✭CivilEx


    Anyone from Longford on here? EasyGo show a 50kW dual CCS charger live in the Bog Lane Car Park in Longford which is not listed on PlugShare.

    Is this a different location to the Longford library which isn't live yet?



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  • Registered Users, Registered Users 2 Posts: 13,375 ✭✭✭✭prawnsambo


    Chargefinder has it. Not the same location. The EasyGo ones are the blue pin, the Longford Library ones are top right.



  • Registered Users Posts: 294 ✭✭eltoastero


    New DC chargers just off Bray Main St. (I didn't get a good look as I was passing, I assume it's a CCS + Chademo 50kW station - it's not on the easyGo app yet but there was a Tesla Model Y plugged in.

    It's a terribly narrow street to get parking on, I expect it will be ICE'd non-stop given it's location (so close to take aways for example). I'll update the plugshare next time i pass.


    https://www.plugshare.com/location/625492



  • Registered Users, Registered Users 2 Posts: 10,290 ✭✭✭✭Red Silurian


    I understand that paying by credit card instead of the app (where available) may cost more… Does any lovely boardsie on here know how much more this method costs? Would be handier than having to top up an account the whole time



  • Registered Users, Registered Users 2 Posts: 7,957 ✭✭✭CMOTDibbler


    It varies. Even with an account. For example the Lidl EasyGo chargers are around 50c/kWh whereas other ones in towns can be as high as 70c. Without an account it seems extremely difficult to get pricing. I assume you have one near you which is why you're asking. Probably best to try it and see. You'd only be investing a couple of quid to find out.



  • Registered Users, Registered Users 2 Posts: 10,290 ✭✭✭✭Red Silurian


    As far as I can tell easygo have 3 charging rates to the public

    Lidl AC: 45c

    Lidl DC: 50c

    Other AC and DC: 70c

    Yeah I was going to do that this weekend but wanted to see if anybody had done it before, be nice if I could get a receipt from it afterwards to really be able to drill into it but I don't think that's possible when paying by credit card



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  • Registered Users, Registered Users 2 Posts: 2,897 ✭✭✭joe1303l


    Considering most Easygo DC chargers are quite slow compared to a lot of their competitors, they should revisit that 70c rate.



  • Registered Users, Registered Users 2 Posts: 10,290 ✭✭✭✭Red Silurian


    It's 50c at Lidl stores but I do get the sentiment. More importantly it's all about what people are willing to pay. If people pay the 70c then where's the motivation to drop prices?

    Also in a lot of little towns and villages they are the only option available which helps them to keep prices high



  • Registered Users, Registered Users 2 Posts: 1,085 ✭✭✭Comer1


    If you need a charge, you need a charge and unfortunately, with such poor options to shop around, it's difficult to vote with your feet.



  • Registered Users, Registered Users 2 Posts: 10,290 ✭✭✭✭Red Silurian


    It will change in time to come, how long it takes is the real question. The govt could do with being a bit more proactive as well. They jumped to quickly reduce taxes on petrol and diesel in February 2022. Now faced with a drop in EV sales they are notably less bothered about the prices we pay vs our dino juice bretheren



  • Registered Users, Registered Users 2 Posts: 2,897 ✭✭✭joe1303l


    Good point and EasyGo seem to have focused on locations that had nothing. That said bigger battery EV’s are now more affordable and readily available. This means you can choose where you want to charge more of the time.



  • Registered Users, Registered Users 2 Posts: 5,648 ✭✭✭veryangryman


    Their kinnegad charger hasn't been working for ages now. Have they given up the ghost there? Granted ESB have a hub beside them now but I'm pretty cheesed off having a loaded balance on easygo but having to use esb there



  • Registered Users, Registered Users 2 Posts: 2,897 ✭✭✭joe1303l


    I think you can use up your EasyGo balance on an ESB charger using the App but you’ll be paying a few cent more than using an ESB eCars account.



  • Registered Users, Registered Users 2 Posts: 6,951 ✭✭✭zg3409


    There was something about this site being run by the owner and fixing it was up to owner and with another option I guess site owner does not want to pay to get them fixed. It's a shame as kinnegad could have been easygo's flagship motorway site. It looks like they can't get motorway sites these days.

    Also complicating repairs is the Australian makers of the chargers went bust.



  • Registered Users, Registered Users 2 Posts: 329 ✭✭Exiled Rebel


    Your last sentence nails the issue. No warranty, no online support and more than likely no spares. Unfortunately in a newly formed industry there will be victims.

    Easygo may have no other option but to replace their chargers as and when they fall over.



  • Registered Users Posts: 5,750 ✭✭✭obi604


    tried the EasyGO charger in Waterford city - it’s along the quays. It’s fairly new I think and only there a few weeks.
    have tried it 3 times now and cannot get it to work. Have an easy go app and tried with cars too (well Apple pay on iPhone )


    the app does not even seem to correspond, mentions connectors and hard to know which is which


    Anyone else have any joy with this charger?



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  • Registered Users, Registered Users 2 Posts: 6,951 ✭✭✭zg3409


    Reviews here not good.

    You typically need a good few euro in your easygo account before starting a charge. Next time ring easygo helpline when at the charger and they can check your account and the charger. They can send someone out if a fault is found.



  • Registered Users, Registered Users 2 Posts: 10,129 ✭✭✭✭dodzy


    It’d kill me to pay almost diesel rates to charge my EV. Have avoided this far and hopefully that continues.. Charger at home on Energia 2-6am only in the first 3mths of ownership. Long may that continue.



  • Registered Users Posts: 5,750 ✭✭✭obi604


    Yeah. Very hard to find pricing. Nothing on the charger machine. I rang call Center and told her I was at a 50kW DC charger and asked her the price per kWh. Her answer was: between 24 and 70 Cent!! I said can you be more precise and then she says it’s all on the website….not very helpful.

    Further checking indicates 27 cent access and 70 cent per kWh for the 50 DC charger. If so, it’s some rip off!!

    Post edited by obi604 on


  • Registered Users, Registered Users 2 Posts: 13,804 ✭✭✭✭JPA


    I think that is a bizarre location they picked.



  • Registered Users, Registered Users 2 Posts: 10,290 ✭✭✭✭Red Silurian


    I worked out on another thread that it's roughly a 3:1 ratio of kWh to L. It's obviously heavily dependent on your cars efficiency so pinch of salt needed

    So the 50c at Lidl is the same as €1.50/L and the 70c rate elsewhere is the same as €2.10/L.

    Strange one… I plugged in at the weekend but the credit card machine wasn't working so used the app. A few minutes later he app said I had €1.60 left in my account… Fair enough, topped up a tenner thinking problem solved but when I got back to my car the charging had stopped at around 60% and I had €11.60 in my account…

    It looks like what I was initially warned about was that the charging had stopped and you need to have a minimum of €1.60 in your account at all times for anything to happen. So the charging stopped and even with the top up it didn't restart but I was none the wiser.



  • Registered Users, Registered Users 2 Posts: 774 ✭✭✭CivilEx


    I get the sentiment that EasyGo are now relatively expensive in comparison to other providers, but the way I think about using their chargers is that it is a very small part of my overall charging costs for the year as 90% of my charging is done at home at very low rates.

    If they were engaging with us on this thread, I would encourage them to continue their investment in charging infrastructure especially in rural locations. It's far better to have the units and let the public decide if they want to use them at €0.7/kWh (€0.5/kWh @ Lidl), than not to have the choice in the first place.

    My own observations are that plenty of people are choosing to use them.



  • Registered Users, Registered Users 2 Posts: 2,897 ✭✭✭joe1303l


    Agree. They’re possibly gone down the cost model of the convenience stores. Aka Centra, Spar etc. You’re paying a little more for the convenience of location without any obvious competition. Their customer service/tech support isn’t great which could hurt in the long term if not improved.



  • Registered Users, Registered Users 2 Posts: 6,951 ✭✭✭zg3409


    This is a known issue. Topping up money after charging has started does not count towards that session. You need to top up before starting the session or stop and restart. I have been caught out too but I was sitting in the car and I heard the charge stopping clunk.



  • Registered Users, Registered Users 2 Posts: 10,290 ✭✭✭✭Red Silurian


    I get the sentiment that EasyGo are now relatively expensive in comparison to other providers

    Not really, they aren't cheap but by comparison to their competitors they aren't majorly more expensive, see below pricing

    Easygo - 70c

    Easygo Lidl - 50c (72%)

    Ionity - 70c (100%)

    Circle K - 70c (100%)

    Applegreen - 75c/68c (107%, 97%)

    Ecars - 57c/59c (82%, 84%)

    Tesla - 42c/49c/57c/64c (60%, 70%, 81%, 92%)

    Now it should be noted that Ionity, Ecars and Tesla all allow subscriptions to reduce the unit price. I think this is a good idea, especially for people who don't have home charging, and could provide a boost to easygo revenue if they are smart about it



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  • Registered Users, Registered Users 2 Posts: 10,290 ✭✭✭✭Red Silurian


    That's a silly issue and I'd imagine very easy to fix. I like the way some CPOs don't need you to have any credit in an account at all and you just get a credit card charge on the fly. Something Easygo (and ecars) could learn from



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