Revolut Megathread.

Revolut - yes.
Revolut’s customer care - absolutely not.

See my post eight above this one.

FWIW there’s a generation who much prefer web chat to phone calls and Revolut definitely ain’t themselves at that generation. However Revolut’s implementation of web chat is awful and it’s not a technology problem.

Perceived poor customer service? Their customer service is abysmal. If you are in any sort of emergency you're screwed. Set up a proper Irish call centre and have a telephone line where you can speak to a real person and then it can move from actual poor service to a possible perception...

Having said that, I'm a big fan of the Revolut service itself and I also do find it odd when people talk about "Revolut scams" when it's just a scam same as any other bank scam...

I think I would be like most people; Revolut is grand for small amounts, but for anything somewhat large, say >€100, I wouldn't be going near it.

They also really need to clamp down on the top-ups via card and Apple Pay, massive fraud potential through them both but that's a wider issue.

There was a few investigations done by the WSJ, basically all around the PIN of smart devices, being able to use that PIN to get into smart devices etc. People having their phones stolen, top ups done via revolut, money sent off never to be seen again. Not Revolut’s fault really, just a convenient crack in digital banking.

One of the selling points is top up by card or Apple Pay. If they got rid of that, they lose practically all their convenience

They would become pretty much useless to me

Withdrawing a large enough State Savings account into Revolut.

Anyone ever had any issues with it? The 'statement' State Savings gave me is very basic in-case Revolut ask for proof of course of funds.

My point wasn't to complain for complainings sake. I think Revolut offer a great service. I've yoyo'd around a few of their plans.

However, Revoluts support is very bad. For that reason, they would never become my main bank. I would never get my wages paid into them for example. I can go to a PTSB branch or call Open24 if I am locked out of my account. There are countless (extreme) examples on Reddit of people being locked out of their account for weeks/months on Revolut.

I've had minor issues with Revolut and PTSB. I gave up with Revolut and just let the money go. With PTSB, I've never had to call Open24 more than twice.

As I said, I worked there, I see the data, there are folks (like you) who are willing to do that. I'm not saying it's zero. But before, during, and after working there I was not willing to move solely to revolut.

They want the users to move salary to Revolut, as it gives more data, and more monetizing opportunities

I had to do a source of funds which included the help to buy from revenue - it was beyond basic and thought no way it could pass and how long would it take me to get something more official from revenue - no they accepted the screenshots of the online letter from revenue

We have an AIB current accounts that basically gets used to receive salary, 2 direct debits and then transfers out. I pay generally between €11-12 in fees every quarter, so no more than €4/month. The key is to minimise transactions in this account.

Most of our daily spend is then on AIB c/c that has cashback which also covers the stamp duty.

Use Revolut mainly for the security of online purchases using virtual cards - the disposable card for single transactions and setup others for recurring payments. I setup a card for each individual subscription. Its a great way to ensure that when you cancel a sub that no further payments can be 'accidentally' taken. Also handy payments for buying off Adverts & Donedeal when meeting in person so I dont need cash.

I've gone back to using N26 for all overseas transactions (including Amazon) because of Revoluts free account exchange limit of €1000 and additional exchange costs on weekends.

If I need to top up N26, I first topup Revolut by AIB card instantly. Then can do a transfer Revolut —> N26, again instantly, avoiding any fees.

I am a long term revolut account holder and would echo what others have said about holding large amounts of cash in it, just wouldn't feel comfortable with it especially given the poor customer service. It is great for going away for a few days for FX or paying people for different things but generally it is transfer in and used within a few days or transferred to someone else straight away.

I too hold an irish bank account purely for salary purposes, N26 is my main account and use their 2.8% savings account which I find excellent and interest is paid monthly, only thing is DIRT is not deducted at source but you can manage it yourself at the end of year and pay the revenue. I find N26 very reliable and have never had any issues where I could not access funds, had a couple of minor issues with revolut down through the years but overall I would be a fan and find it very good for what I need it for.

I guess it gives them bragging rights 🤣